Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

For additional in-depth articles on critical topics for IT executives, visit

IT value chain: detect to correct value stream ensures efficiency and effectiveness!

D to C.pngThe detect to correct value stream is about the efficiency ofIT operationsand day-to-day IT management. Using a tennis analogy, the “front hand” of detect to correct is concerned with how well IT monitors, detects and corrects issues—how well IT prevents business services and supporting infrastructure from breakdowns and performance degradation. The “backhand” covers what happens when the inevitable occurs—something breaks. It is about how well IT manages its internal processes when an event triggers an incident, self-service fails to solve a user issue or a user calling to say there is an issue. In other words, how efficiently and effectively are the following are handled:


  • Incidents get managed
  • Problems prevent further incidents from happening
  • Changes are managed in response to incidents/or critical events

This can involve how IT manages the state of configuration or how IT uses automation to eliminate/decrease the time it takes to fix issues. Finally, detect to correct must capture the knowledge and share it effectively. Simply put, this value stream aims to, as COBIT 5 suggests, “increase (end) user productivity and minimize disruptions.” As you’d expect, the detect to correct value stream touches many IT activity categories.

Labels: IT operations

Keeping Ops relevant—and making it better than ever

tony price.JPG

By Tony Price, World Wide Lead for Strategy and Transformation Consulting, HP Software Professional Services


For decades, Ops has been indisputably critical to the health of the whole business. Today, as cloud providers vie for business and deliver solutions faster and cheaper, Ops can’t rest on old laurels. Discover Performance spoke with Tony Price, worldwide lead for strategy and transformational consulting at HP, in our May issue.


In this outtake, he discusses how relatively new pressures such as mobility and social collaboration are threatening Ops’ relevance to the business—unless it can grow into the kind of provider that the business wants and needs.


Labels: IT operations

Driving World Class IT Operations by Implementing COBIT 5 Process Improvement

IMG_1614-Edit_SML.jpgIn a recent post, I discussed the importance of service agreements—a clear operations task. This post looks at a how leaders should evaluate the quality of their IT operations. COBIT 5 sees the IT operations function as being about coordinating and executing activities and operational procedures required to deliver internal and outsourced IT services. This means that IT operations are no longer just about running an internal service provider model but also about management of external service providers including cloud providers whether they are infrastructure as a service or cloud as a service.


Several years ago, I got to interview a VP of Operations at a major IT shop about his job and what mattered to him.

Labels: IT operations

Looking for huge gains in productivity and time-to-market? Plan for disruptive improvement in IT Ops

Keith small.jpgBy Keith Macbeath, senior principal consultant with HP Software Professional Services


I was recently in the UK where HP is working with a government agency to create a completely new system reflecting a policy change.  This is a big IT project: It needs to factor in different business rules both for validation and execution that reflect the new policy approach. So here’s an opportunity to totally rethink the infrastructure. What the team  is coming up with is a model where there’s fully automated service creation, provisioning and discovery. It’s essentially a fully automated end-to-end private cloud.


That’s a big disruption. Harvard Business School professor Clayton Christensen uses the phrase disruptive innovation to talk about innovation that creates new value and disrupts existing markets. Well, disruption happens in IT operations, too—call it disruptive improvement. Christensen talks about disruptive innovation being an entirely different animal from incremental innovation. Likewise, disruptive improvement is an entirely different animal from the traditional ITIL mindset of continual improvement.


Here are two tools for disruptive improvement.

Labels: IT operations
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About the Author(s)
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Maurice was appointed VP of Customer Experience for HP Software in 2014 after a career in hardware, software and services at DEC, Compaq and HP. He reports to the GM of HP Software, Robert Youngjohns
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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