Discover Performance Blog
Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Financial Institution uses Scorecard to drive IT transformation

Fsi.jpgA major US financial firm is using a scorecard to drive IT transformation. This post explores how the firm is doing and how it is taking measured steps to make this happen. The firm has started a three-to-four year restructuring process. In this process, they plan to change roles, responsibilities and how people are measured. Measurement will begin by looking at how well IT supports the growing demands of the business. IT measures and manages business services including lending, mortgages, Internet banking and mobility. Historically, IT has lacked one view into the KPIs that are critical to align IT and the business.

Major healthcare company improves IT operations to deliver quality business outcomes

hospital.jpgIT organizations need to become more predictable while reducing costs and ensuring that stakeholders are satisfied with the quality of services delivered. Establishing predictability means operational activities need to perform as required and on schedule. To achieve this, operations must be monitored, measured, improved, and where appropriate, remediated. At one healthcare company, IT operations had to accomplish the aforementioned tasks, as well as demonstrate better governance of its infrastructure quality as a whole. This required more proactive decision-making based on a single source of truth across business units.

Search
About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
Follow Us


HP Blog

HP Software Solutions Blog

Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation