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Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

COBIT 5 scorecard measures IT’s relationship with its customers

Myles 3.jpgThree weeks ago in “Making COBIT 5 part of your IT strategy,” I wrote about why the latest release of the COBIT standard should be on your radar. Simply put, COBIT 5 delivers a comprehensive framework that assists you in achieving the business’s objectives for the governance and management of enterprise IT. This week I review what COBIT has to say about measuring IT’s relationship with its customers (the business) and thereby, with its customer’s customers. As I did in my previous post about COBIT 5’s financial recommendations (“COBIT 5 scorecard measures the quality of IT’s financial performance”), I’ll start by reviewing COBIT 5’s recommendation for the customer quadrant of the Enterprise Balanced Scorecard and then focus my attention on the IT Balanced Scorecard recommendations.

Labels: COBIT 5| IT strategy
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  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
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  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
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  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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