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COBIT 5 scorecard measures IT’s relationship with its customers

Myles 3.jpgThree weeks ago in “Making COBIT 5 part of your IT strategy,” I wrote about why the latest release of the COBIT standard should be on your radar. Simply put, COBIT 5 delivers a comprehensive framework that assists you in achieving the business’s objectives for the governance and management of enterprise IT. This week I review what COBIT has to say about measuring IT’s relationship with its customers (the business) and thereby, with its customer’s customers. As I did in my previous post about COBIT 5’s financial recommendations (“COBIT 5 scorecard measures the quality of IT’s financial performance”), I’ll start by reviewing COBIT 5’s recommendation for the customer quadrant of the Enterprise Balanced Scorecard and then focus my attention on the IT Balanced Scorecard recommendations.

Labels: COBIT 5| IT strategy
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