Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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To optimize cloud services, follow this plan of action



By Louise Ng


As I work with customers who are moving to a hybrid service delivery model, I am seeing a trend in my conversations around where they are in their journey. Hybrid service delivery can include a mix of public and private cloud, and services from internal IT and external service providers. This means IT has to be able to broker pieces and parts of a service as it evolves, and that brings up a lot of questions.


I see that most HP Software Professional Services customers start their infrastructure projects by building a scalable resource pool. Once they master that, they often don’t know what to do next.  They ask, “How do we make the resource pool(s) consumable and desirable to our customers?” and “Who are our customers?  Are they IT or IT and the business?” as well as, “Is it economical for IT to be the only resource provider?” Customers also ask me about best practices around security and monitoring the cloud, how to manage the services the cloud is providing, and how to measure service levels. 

Change management and configuration management bring stability to the cloud


Louise Ng is the WW CTO for Cloud & Automation services at HP.


Cloud can help your enterprise stay competitive. But for cloud to be effective, you need to make sure you include legacy IT processes like change management and configuration management when you stand up your infrastructure. If you don’t integrate these processes into your cloud, you’ll have the same problems you had ten years ago when you were optimizing your IT processes. And those problems will directly affect your bottom line.


The business impact of neglecting IT processes

You’re spinning up this new thing called cloud but the reality is, customers have been standing up storage and servers and networks for years. Now you’re automating it and using resources more efficiently, but you’re still using that capability to deliver services. It’s just faster.




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About the Author(s)
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Maurice was appointed VP of Customer Experience for HP Software in 2014 after a career in hardware, software and services at DEC, Compaq and HP. He reports to the GM of HP Software, Robert Youngjohns
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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