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Getting to market quickly takes more than just cloud

Cloud status quo.jpg


In their rush to get to the cloud, companies are neglecting crucial steps.

To optimize cloud services, follow this plan of action



By Louise Ng


As I work with customers who are moving to a hybrid service delivery model, I am seeing a trend in my conversations around where they are in their journey. Hybrid service delivery can include a mix of public and private cloud, and services from internal IT and external service providers. This means IT has to be able to broker pieces and parts of a service as it evolves, and that brings up a lot of questions.


I see that most HP Software Professional Services customers start their infrastructure projects by building a scalable resource pool. Once they master that, they often don’t know what to do next.  They ask, “How do we make the resource pool(s) consumable and desirable to our customers?” and “Who are our customers?  Are they IT or IT and the business?” as well as, “Is it economical for IT to be the only resource provider?” Customers also ask me about best practices around security and monitoring the cloud, how to manage the services the cloud is providing, and how to measure service levels. 

Change management and configuration management bring stability to the cloud


Louise Ng is the WW CTO for Cloud & Automation services at HP.


Cloud can help your enterprise stay competitive. But for cloud to be effective, you need to make sure you include legacy IT processes like change management and configuration management when you stand up your infrastructure. If you don’t integrate these processes into your cloud, you’ll have the same problems you had ten years ago when you were optimizing your IT processes. And those problems will directly affect your bottom line.


The business impact of neglecting IT processes

You’re spinning up this new thing called cloud but the reality is, customers have been standing up storage and servers and networks for years. Now you’re automating it and using resources more efficiently, but you’re still using that capability to deliver services. It’s just faster.




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