Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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3 keys to successfully managing business services in a hybrid environment


Matthew Smith has over 20 years of IT experience, ranging from R&D to process and software solution consulting and has been with HP for the past 11 years. As the Business Service Management (BSM) Global Practice Manager for HP Software Professional Services, he is responsible for packaged solutions and the services catalog and works with HP customers to create solutions to align their IT operations across people, process and technology to meet the demands of the business.


I was in a Business Service Management (BSM) customer advisory board meeting not too long ago, and someone was brave enough to say, “Please stop talking to me about cloud.” We all chuckled a bit uncomfortably, but when I thought about it, I started to see where he was coming from. After all, large organizations have been doing client/server and multi-tiered applications that are spread across geographies for years. Cloud is not so different; the issue is figuring out how to monitor these services now that IT does not own the entire delivery chain.

Better Managing IT and Business Performance During a Season of Peak Demand

IMG_1614-Edit_SML.jpgThis week I’m continuing to write about using process goals in the COBIT 5 standard to improve your IT performance, but I’m shifting the focus from development to ops. We’ll start by looking at availability and capacity. According to COBIT, managing the availability and capacity process is about balancing current and future needs for availability, performance, and capacity with cost-effective service provisioning. This includes assessing current capabilities, forecasting future needs, analyzing business impacts, and assessing risks for identified future requirements. Wait a minute, didn’t say earlier that I was moving from development to ops? I did, but for the area of availability and capacity, operational leaders are responsible for assessing the risk as well as the implementation requirements for meeting for requirements in the planning stage.

How to create a performance scorecard for your business service management software

Better Myles.jpgI’ve written before about one CIO whose remarks about performance management have really stayed with me. Basically, he told me that to get the business transformation and ROI that he wants from an IT toolset, it’s necessary to have a performance management system to measure its benefits. In my last post, I talked about the importance of being able to measure the benefits of your quality management software. This week, I want to look at business service management (BSM) software.

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The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.