Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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How IT executives can drive a successful operations bridge implementation

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Matthew Smith has over 20 years IT experience ranging from R&D to process and software solution consulting and has been with HP for the past 11 years. As the BSM Global Practice Manager for HP Software Professional Services, he is responsible for packaged solutions and the services catalog and works with HP customers to create solutions to align their IT operations across people, process and technology to meet the demands of the business.

 

When did the Network Operation Center (NOC) become the operations bridge? The hub of monitoring IT services historically has been the NOC, and still is for some organizations. But is it really a NOC? The name has outgrown what your IT monitoring hub is responsible for. Historically, one of the primary services provided by IT was connectivity. As service monitoring has matured, it now includes creating a holistic view across the network, servers and applications, and has become an integral part of creating IT value chains such as the “detect to correct” value stream (which you can read more about in this Value Streams e-book).

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