Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.
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By Sergio Severo
As Vice President, Worldwide Inside Sales, SaaS, Support Sales and Operations for HP Software Services, I lead a team of more than 1000 professionals. I also enjoy working closely with customers to understand how support services should evolve to keep pace with the rapidly changing IT environment. I have over 20 years’ experience in the IT sector with a strong background in engineering.
The flu has been epidemic this year. And no doubt many who have been ill wish they’d made the time to get a shot. After all, prevention is better than cure. The same applies to IT systems.
In the age of the 24/7 economy and always-on IT, none of us can afford our systems to be impaired. They have to “just work”: Your e-commerce and billing systems have to run without a problem; your website must always be available; your CRM platform has to constantly track activity; and on and on….. Minor issues can, over time, turn into downtime and in the real-time economy, systems failure can mean business failure.
Taking the right preventive measures can avert crises down the road. Here are five simple steps that will help keep your systems healthy.