Discover Performance Blog
Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Announcing HP Propel: Choice without Compromise

HP Propel Portal.pngWhat if you could change business users’ perception of your IT department overnight with a friendly, online consumer-oriented portal that delivers IT services, the way the business users want it? Sounds pretty good, right? Today HP launched a service offering that will help transform IT into a true Services Broker. HP Propel, is a service portal, catalog and exchange that enables IT organizations to deliver self-service capabilities to end users, resulting in services delivered as needed,  quicker time to value and lower administration costs. Reinvention has never been so easy.

 

 Guest post by June Manley, Product Marketing, Service Portfolio Management, HP Software

IT value chain: The request to fulfill value stream

R to F.pngThe request to fulfill value stream focuses on how well IT manages its overarching request and fulfillment activities—the so-called operational demand. Simply put, operational demand orchestrates of the outputs of strategic demand, business-delivered strategic demand, or existing operational capabilities/assets. As such, this value stream focuses on the consuming, the buying, or the brokering of IT or business services. The goal for this value stream is to achieve self-service IT that is truly elastic in its response to demand.

IT service management needs the ability to measure its benefits

Better Myles.jpgLast summer, I met with a CIO from a Global 50 company. His team was in the decision-making process for the purchase of a new service management tool. When we discussed IT performance management, this CIO said that no one else had talked to him about it. All the vendors on the short list had only mentioned the ROI for buying the tool.  He went onto say that having a performance management system with a service management tool means that he will get the business transformation and ROI that were his goals in purchasing the new tool in the first place.

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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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