Discover Performance Blog
Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Why the IT Value Chain is your blueprint for strategically regaining control of IT

Erik van Busschbach.JPGBy Erik van Busschbach

 

Erik van Busschbach is a CTO in the HP Software Professional Services Strategy and Solutions team with 15 years in IT enterprise software development and delivery. With experience across the entire software value delivery chain he knows what it takes to turn strategy into results.

 

I’m presenting at HP Discover Barcelona about how to regain control of your IT service lifecycle. And I’ve got a lot of great advice for people—all based on what we’ve seen customers do to transform their IT service delivery. But what makes this significant to me is that when I talk to customers I’ve got a way to talk to them about IT—a conceptual framework that presents a strategic vision for how to proceed and gives them a sense of the incremental steps they can take to success.

 

The IT Value Chain is what ties together the four main concerns in enterprise IT. Here's how it works. 

Labels: IT Value Chain

Where does Business Service Management fit in the IT value chain?

BSM.jpgBusiness Service Management (BSM) impacts the delivery of two elements of the IT value chain. As a reminder, the IT value chain describes how IT assembles its activities to provide business differentiation.

 

The first intersection point is the requirement to deploy value stream. This value stream is about delivering new strategic demand that meets business requirements. BSM captures the output of the service design component of this value stream, service-level objectives, and ensures that applications and supporting infrastructure perform to expectations. Additionally, in what is known as a Dev/Ops environment, real-time user monitoring is leveraged during development to ensure that applications are tested against realistic user behaviors. Scripts can be reused in a post-production environment, or production scripts can be reused for future development environments, in much the same way as release packages are used to reduce risk. Performance issues discovered in production are then fed directly back into the requirements for a version upgrade or change in accordance with the service warranty. The ability to inspect recent development changes allows performance issues to be traced to the latest code release.

Labels: BSM| IT Value Chain

The complete, unabridged secret to managing the IT Value Chain

un.jpgI’ve written a lot recently about the importance of value chain thinking for IT managers, and why managing the value streams that make up the IT value chain maximizes IT expenditure. I wanted to take a moment to thank everyone who’s taken the time to shoot me an email or interact with me on Twitter @MylesSuer about this topic. The more I talk to people in IT, the more I realize there’s momentum building around the idea of an IT value chain. To make the series easier to find, I’ve collected my posts here for easy reference:

Labels: IT Value Chain

Your IT value chain: Want help improving yours? It costs nothing?

SM to PM.jpgA month ago, I described how the business notion of value chains can be applied to IT management. Viewing IT management as a value chain fundamentally changes how you think about your relationship with business customers. IT is more than a random compilation of machinery, equipment, people and money. IT leaders arrange these technology inputs into business capabilities that either internal or external customers pay money for. By taking a business approach, IT directly establishes itself a major source of a business’s competitive advantage. IT—just like IT’s business peers—has both a primary responsibility to deliver services, and a support responsibility to the business within the IT value chain.

 

IT creates competitive advantages for business customers by doing three things with increasing effectiveness and efficiency:

Labels: IT Value Chain
Search
Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
Follow Us


HP Blog

HP Software Solutions Blog

Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation