Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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7 goals for taking business and IT risk out of your change management process

IMG_1614-Edit_SML.jpgIn a recent post, I discussed the importance of service agreements. This post looks at a major factor in whether services are in fact delivered as expected: how well changes and releases are managed. Change and release matter to the business and IT because “30-50% of the incidents in an organization are as a result of a change” (ITIL Version 3.0 Service Transition Book Draft, Page 25).  For this reason COBIT 5.0 says the management of change and release is about ensuring these functions are done in a “controlled manner.” Creating better control is built upon establishing standards, procedures, prioritization, and authorization.

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