Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

For additional in-depth articles on critical topics for IT executives, visit

Five steps to becoming a service broker—learn how at HP Discover




By Felix Fernandez, CTO of HP Software Professional Services.


Becoming an IT service broker is a lot like becoming a high-wire artist. You need to balance competing forces with skill and grace. On the one hand, you need to grasp the complex mosaic of the lifecycle of services on offer. On the other hand, you need to think about service delivery in a very granular way. All the while, your job is to shield the business from the complexity of this high-wire act. In other words, it has to look easy.


How to start? The five steps below have helped a number of clients become full-fledged service brokers who deliver IT services to other departments in their company.

Announcing HP Propel: Choice without Compromise

HP Propel Portal.pngWhat if you could change business users’ perception of your IT department overnight with a friendly, online consumer-oriented portal that delivers IT services, the way the business users want it? Sounds pretty good, right? Today HP launched a service offering that will help transform IT into a true Services Broker. HP Propel, is a service portal, catalog and exchange that enables IT organizations to deliver self-service capabilities to end users, resulting in services delivered as needed,  quicker time to value and lower administration costs. Reinvention has never been so easy.


 Guest post by June Manley, Product Marketing, Service Portfolio Management, HP Software

Showing results for 
Search instead for 
Do you mean 

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.