Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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How one VP of Ops drives relevance through efficiency and asking tough questions

My picture2.jpgIn my last blog, you may remember that I shared my study of Vice Presidents of Operations and the starter KPIs they should be measuring themselves against. This week I would like to add onto this by sharing a discussion this week with an amazing VP of Operations—let’s call him John (“the name has been changed to protect the innocent”). John works for a world class technology company, but to be absolutely clear it is not HP.

Tags: IT strategy

How the VP of IT Ops can better drive business relevance

My picture2.jpgRecently, after hearing from my peers about what they think IT Vice Presidents of Operations care about, I decided to put my undergraduate anthropology degree to good use. For those of you that don’t know, anthropology is the study of cultures and involves doing field work and often asking hard and sometimes seemingly stupid questions. In the world of IT, anthropologists would try to discover what are the common cultural traits of the IT Operations leader, these overseers of the network, servers, and help desk. What is their unique world view? And they would seek the answer to the classic of all cultural anthropology questions, “what tools and technology do they use to solve problems?” 

Tags: IT strategy
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