Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

For additional in-depth articles on critical topics for IT executives, visit

3 steps you can take to gain visibility into application health

Gerben IMG_3879-cropped.jpgBy Gerben Verstraete


What does the business want from IT? The short answer is, agility and reassurance.  In other words, they want to know that their mission-critical applications are performing well. Can I book flights? Is the system working? Is it in a good state to handle seasonal capacity? By demonstrating application health, IT is able to show value to the business.


You may be performing event consolidation and application monitoring for individual business units (BUs), but if you’re not also doing this across BUs, your application health is at risk. If a network outage takes down your revenue-generating systems, that lack of visibility means IT could take much longer to troubleshoot the problem and restore service. (To learn how your business can reach a service-centric level of operation, attend my session at HP Discover Las Vegas June 10-12.)


Here are 3 steps you can take to get that cross-BU visibility.

Labels: BSM

Want an end-to-end view of your business applications? Learn how at HP Discover

Gerben IMG_3879-cropped.jpgBy Gerben Verstraete


Enterprise IT operations are struggling to show how business applications are performing end-to-end. This sounds like a conversation we had many years ago, but with the growing complexity of composite applications and mobile apps the challenge continues. Most of my customers are working to mature their application monitoring processes, as they are critical to business revenues.


My colleagues in HP Software Professional Services and I have developed a maturity model to help companies achieve end-to-end visibility on application performance. I'll be talking more about how you can move your organization to a higher level of application monitoring at my session at HP Discover Las Vegas June 10-12. Read more to find out about the 5 stages to predictive operations. 



Labels: BSM

These 3 trends are changing BSM – is your organization keeping pace?

gerben verstraete.jpgBy Gerben Verstraete


Gerben Verstraete works in the CTO office of HP Software Professional Services, focusing on BSM and the transformation of IT operations.


It’s not news to anyone in IT that your ability to develop and deploy applications is a key part of business competitiveness. But organizations’ ability to monitor their composite applications is not keeping pace. Even large established IT organizations still struggle with maturity. When I meet with HP’s BSM customers, I’m still seeing that struggle for visibility and control.


I continue to meet customer who have a multitude of different management tools (100+ is not an exception), each with its own instrumentation for a particular technology domain. In environments like this, IT is very reactive. It’s the bottleneck and it has a serious detrimental effect on service levels and time to market. Business demands for agility require IT Operations to become predictive.


These three industry trends are changing the way enterprise IT organizations monitor their business-critical applications.

Labels: BSM

Where does Business Service Management fit in the IT value chain?

BSM.jpgBusiness Service Management (BSM) impacts the delivery of two elements of the IT value chain. As a reminder, the IT value chain describes how IT assembles its activities to provide business differentiation.


The first intersection point is the requirement to deploy value stream. This value stream is about delivering new strategic demand that meets business requirements. BSM captures the output of the service design component of this value stream, service-level objectives, and ensures that applications and supporting infrastructure perform to expectations. Additionally, in what is known as a Dev/Ops environment, real-time user monitoring is leveraged during development to ensure that applications are tested against realistic user behaviors. Scripts can be reused in a post-production environment, or production scripts can be reused for future development environments, in much the same way as release packages are used to reduce risk. Performance issues discovered in production are then fed directly back into the requirements for a version upgrade or change in accordance with the service warranty. The ability to inspect recent development changes allows performance issues to be traced to the latest code release.

Labels: BSM| IT Value Chain
Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Maurice was appointed VP of Customer Experience for HP Software in 2014 after a career in hardware, software and services at DEC, Compaq and HP. He reports to the GM of HP Software, Robert Youngjohns
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
HP Blog

HP Software Solutions Blog


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.