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Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Displaying articles for: September 2012

The resurgence of the business process


biz process blog example.001.jpgThe business buys business processes from IT. Business processes build products, deliver products and collect payment for products. Business processes create differenation.

 

By 2020, business processes will be "mosaic" - they will be created from a combination of cloud-delivered services and data-center provided services. 

 

By 2020, business process modelling tools will enable the agile creation and modification of "mosaic" processes. 

CIOs: Talk to your CFO and agree on how you define IT value

charlesbetz.jpgBy Charlie Betz

 

In my last few posts I’ve written about the changes in commoditization and sourcing that IT leaders have to navigate today. The implications of cloud and supply-centric thinking in IT mean that many CIOs end up reporting to CFOs – in effect they become supply chain managers. Regardless of who you report to, it’s important not to lose sight of the fact that IT isn’t just about supply. There’s also demand. And this is where you define IT value to the business. CIOs need to have a frank, fundamental discussion with their CFOs and ask: What does IT value mean for us in this company?

 

Labels: IT Value

Is IT shared services on the short end of the stick?

IMG_1614-Edit_SML.jpgLast week, I visited with the head of finance for an infrastructure management (shared services) group within a global 100 financial institution. This IT leader said that their Global CIO along with the business had made the decision to cut run-the-business spending (most of what shared services is about) to 50% of the IT budget. This means they are now putting 50% into change-the-business spending.  At first, this seems like a great move, but the head of finance is asking the $1m question. “Where is the money to run all this change stuff when it is ready to go into production?” Like many companies, these costs were not considered in the financial planning process.

Service based finance is COBIT 5 required. Are you ready to support it?

IMG_1614-Edit_SML.jpgIf you’ve been following my series on COBIT 5, you know the new release of the COBIT standard will help IT organizations achieve greater customer satisfaction, operational excellence, and future orientation. But what it says about service based finance is important and something you should pay attention to. COBIT 5 gives enterprises an approach for getting the financial side of IT in order, with clear goals and metrics you can adopt.

Cloud and sourcing: Understand the shifts in risk and value

charlesbetz.jpgBy Charlie Betz

 

When you adopt external cloud services, do you understand what are you actually sourcing differently? This question has been on my mind as I’ve been writing my last few posts about the commoditization of IT and the CIO’s evolution into a supply chain manager. There’s a tendency to look to the outsourced cloud and think that by adopting it you’ve dealt with the commoditization of IT and are getting more efficiencies, end of story. But there are some things – I’ll call them IT thought processes – that only get more important as you move up the cloud ladder. Value and risk considerations shift, and it’s important to understand how this plays out.

Labels: Cloud

Bold visions for the next generation of e-government

davidwray.jpgBy David Wray, Chief Technology Officer, HP Software Federal Professional Services

 

Recently I was encouraged to see two exciting developments in federal IT. First was the release of the Federal IT Shared Services Strategy, which lays out a plan for federal agencies to use a shared approach to IT service delivery as a way of innovating without raising cost. Then came the Digital Government Strategy, which seeks to build a 21st century digital government, creating an information-driven government accessible to employees and citizens anytime, on any device.

 

If agencies can implement the recommendations put forth in these plans, federal IT will take a huge step into the future. But, great as these plans are, I think federal IT can go even bigger and bolder. I’m talking about defining the next generation of e-government in a way that’s only now possible because of the cloud.

Labels: Federal IT

What’s in store for employees in 2020? New Enterprise 20/20 ebook chapter looks for your input

zealous wiley.jpgBy Zealous Wiley, HP Software Marketing

 

How will the enterprise evolve by 2020? What role will technology play in our day-to-day lives? Enterprise 20/20 – a socially-driven initiative presented by HP and driven by the industry – seeks to address these questions and more.

 

From the start, we envisioned Enterprise 20/20 as a social endeavor; an initiative that would be shaped by its contributors in sometimes unexpected ways. Just three months into this project, crowd-sourcing is underway in many conversations across the site. One topic in particular has prompted several dozen active contributors to comment again and again in a thread that has been read close to 2,000 times.

Labels: enterprise 2020

What you need to know about Hadoop

headshot2.jpgThe pressure to tame big data makes Hadoop attractive, but the complexity of open-source means the platform hasn’t been ready for the enterprise—yet. Find out how this is changing.

Labels: Big Data

By 2020, lots of Enterprises will offer applications as a service

mike 400k.jpgI believe that by 2020, most Enterprises will offer SaaS services. These services will be SaaS versions of user-facing applications that add value to their customers, or they will be cloud services that provide value to smart devices.  

 

Many of these SaaS services will be orchestrated into business processes by customers. Research by HP has found that by 2020, customers believe that 50% of the content of the typical business process will be externally sourced services.

3 COBIT processes that make quality job one!

IMG_1614-Edit_SML.jpgDo you remember the Ford commercials from the 1980s that had “Quality Is Job One” as their slogan? Well, just as quality matters in cars, it matters in IT, too. If you’ve been following my series of posts on COBIT 5, you know that I think the new release of the COBIT standard will help IT organizations achieve greater financial transparency, customer satisfaction, operational excellence, and future orientation. But what about quality? COBIT 5 says the quality management process is about defining and communicating quality requirements including controls, ongoing monitoring, and the use of practices and standards in continuous improvement of efficiency efforts.  Please notice that quality is not just about testing. Pause and think about this. This is more of a Baldridge type definition.

What you can learn from the way revenue leaders handle enterprise security

daniel_dorr.JPGBy Daniel Dorr

 

We tend to think of security as something we use to keep the bad guys out and protect the good guys that are inside. But that attitude may be costing your company revenue.

 

HP recently surveyed 650 companies around the planet for 50 different IT attributes, and compared the results to revenue. We looked to see if there really is an IT difference between revenue leaders and followers. If there is a difference, what is it? When it comes to security do revenue leaders really use security as a competitive edge? And does security really matter when it comes to business performance?

Labels: security

How do you optimize service desk performance?

16C.Heather-Tendo Communications SF-STOLL 2012.jpgWhat kind of performance are you getting from your IT service desk? How does that performance compare with that of your peers? Your insight into your service desk affects your ability to manage your business objectives. And without good visibility into service support your IT organization can incur a host of problems: everything from increased business risk to difficulty in keeping costs down.

 

HP is running a survey to compare performance of IT service desk users and to zero in on KPIs related to service management. Please take a moment to complete it and we'll share insights when results are in: http://www.surveymonkey.com/s/kpisdln

Labels: ITSM

What’s the value of IT? A CIO and CFO face off in a Discover Performance webcast

conference room.jpgWhat does IT have to do to prove its value to finance? Why doesn’t finance “get” IT? To settle this ongoing debate we decided to get a CIO and a CFO in a room and … well, we’ll step in before anyone gets hurt. 

 

We’re excited to invite readers to “CIOs and CFOs: Can this relationship be saved?” the first Discover Performance webcast in a series of discussions about IT strategy and performance. To kick things off, we’ve brought two seasoned executives together to talk frankly about IT value and how the relationship between IT and the business is changing.

Labels: CIO

By 2020, IT will be embedded in business teams using IT to differentiate the business

mike 400k.jpgI believe that there is plenty of opportunity for IT to create much more differentiation for the business. By 2020, I believe that by 2020, successful IT departments will have embraced this concept, with IT consultants embedded in major business teams. 

Minimize impact of security vulnerabilities and incidents with COBIT 5 processes

IMG_1614-Edit_SML.jpgWith the new release of the COBIT standard IT organizations have a roadmap to achieve greater financial transparency, customer satisfaction, operational excellence, and future orientation. But what about security? With HP’s recent announcements about security, I thought I’d spend some time talking about how COBIT 5 processes will help you better manage risk and minimize business impact. As you can see in the below image, security does play a big role in the COBIT Scorecard.

Labels: security

4 things revenue leaders do differently when it comes to managing information

daniel_dorr.JPGBy Daniel Dorr

 

What is the best way to find out how important information is to overall business success? How about by surveying 650 companies around the planet for 50 different IT attributes, and then comparing the results to revenue releases?  HP wanted to see if there was really an IT difference between revenue leaders and followers, and to use that knowledge to better serve our clients.  And after a ton of analysis, the results came out pretty surprising.

 

Of the 50 attributes we tested, those that rose to the surface were capacity, legacy and custom applications and security.  And we’ll get into the details of these in another blog post. But the attributes that really got our attention related to how companies manage their information.

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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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