Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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Displaying articles for: September 2013

7 ways to measure the efficiency and effectiveness of the IT value chain

Value Chain KPI.jpgAt most events for HP managers, participants have the chance to stretch their world views. Several years ago, I went to an event for HP managers that featured a presentation from HP customers. To many attendees’ surprise, our customers suggested that HP should stop developing new product features and instead focus attention on product integration.

 

Clearly, the IT value chain and its associated value streams are a response to these customers, with an integration strategy that is product and framework-agnostic. In my previous posts, I have discussed how to measure performance against each value stream. In this post, I’ll delve into the measures of efficiency and effectiveness for the overarching IT value chain. Specifically, these are metrics (and by extension, KPIs) that are leading indicators of end-to-end IT value chain performance. I have chosen seven metrics that, if controlled and measured, afford the opportunity to truly improve IT performance as a whole.

Labels: IT management
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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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