Discover Performance Blog

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Displaying articles for: September 2012

The resurgence of the business process

biz process blog example.001.jpgThe business buys business processes from IT. Business processes build products, deliver products and collect payment for products. Business processes create differenation.


By 2020, business processes will be "mosaic" - they will be created from a combination of cloud-delivered services and data-center provided services. 


By 2020, business process modelling tools will enable the agile creation and modification of "mosaic" processes. 

CIOs: Talk to your CFO and agree on how you define IT value

charlesbetz.jpgBy Charlie Betz


In my last few posts I’ve written about the changes in commoditization and sourcing that IT leaders have to navigate today. The implications of cloud and supply-centric thinking in IT mean that many CIOs end up reporting to CFOs – in effect they become supply chain managers. Regardless of who you report to, it’s important not to lose sight of the fact that IT isn’t just about supply. There’s also demand. And this is where you define IT value to the business. CIOs need to have a frank, fundamental discussion with their CFOs and ask: What does IT value mean for us in this company?


Labels: IT Value

Is IT shared services on the short end of the stick?

IMG_1614-Edit_SML.jpgLast week, I visited with the head of finance for an infrastructure management (shared services) group within a global 100 financial institution. This IT leader said that their Global CIO along with the business had made the decision to cut run-the-business spending (most of what shared services is about) to 50% of the IT budget. This means they are now putting 50% into change-the-business spending.  At first, this seems like a great move, but the head of finance is asking the $1m question. “Where is the money to run all this change stuff when it is ready to go into production?” Like many companies, these costs were not considered in the financial planning process.

Service based finance is COBIT 5 required. Are you ready to support it?

IMG_1614-Edit_SML.jpgIf you’ve been following my series on COBIT 5, you know the new release of the COBIT standard will help IT organizations achieve greater customer satisfaction, operational excellence, and future orientation. But what it says about service based finance is important and something you should pay attention to. COBIT 5 gives enterprises an approach for getting the financial side of IT in order, with clear goals and metrics you can adopt.

A step-by-step approach to the cloud

headshot2.jpgIs there a trick to moving to the full, hybrid cloud? Find out. 

Labels: Cloud| hybrid cloud

Cloud and sourcing: Understand the shifts in risk and value

charlesbetz.jpgBy Charlie Betz


When you adopt external cloud services, do you understand what are you actually sourcing differently? This question has been on my mind as I’ve been writing my last few posts about the commoditization of IT and the CIO’s evolution into a supply chain manager. There’s a tendency to look to the outsourced cloud and think that by adopting it you’ve dealt with the commoditization of IT and are getting more efficiencies, end of story. But there are some things – I’ll call them IT thought processes – that only get more important as you move up the cloud ladder. Value and risk considerations shift, and it’s important to understand how this plays out.

Labels: Cloud

Bold visions for the next generation of e-government

davidwray.jpgBy David Wray, Chief Technology Officer, HP Software Federal Professional Services


Recently I was encouraged to see two exciting developments in federal IT. First was the release of the Federal IT Shared Services Strategy, which lays out a plan for federal agencies to use a shared approach to IT service delivery as a way of innovating without raising cost. Then came the Digital Government Strategy, which seeks to build a 21st century digital government, creating an information-driven government accessible to employees and citizens anytime, on any device.


If agencies can implement the recommendations put forth in these plans, federal IT will take a huge step into the future. But, great as these plans are, I think federal IT can go even bigger and bolder. I’m talking about defining the next generation of e-government in a way that’s only now possible because of the cloud.

Labels: Federal IT

What’s in store for employees in 2020? New Enterprise 20/20 ebook chapter looks for your input

zealous wiley.jpgBy Zealous Wiley, HP Software Marketing


How will the enterprise evolve by 2020? What role will technology play in our day-to-day lives? Enterprise 20/20 – a socially-driven initiative presented by HP and driven by the industry – seeks to address these questions and more.


From the start, we envisioned Enterprise 20/20 as a social endeavor; an initiative that would be shaped by its contributors in sometimes unexpected ways. Just three months into this project, crowd-sourcing is underway in many conversations across the site. One topic in particular has prompted several dozen active contributors to comment again and again in a thread that has been read close to 2,000 times.

Labels: enterprise 2020

What you need to know about Hadoop

headshot2.jpgThe pressure to tame big data makes Hadoop attractive, but the complexity of open-source means the platform hasn’t been ready for the enterprise—yet. Find out how this is changing.

Labels: Big Data

By 2020, lots of Enterprises will offer applications as a service

mike 400k.jpgI believe that by 2020, most Enterprises will offer SaaS services. These services will be SaaS versions of user-facing applications that add value to their customers, or they will be cloud services that provide value to smart devices.  


Many of these SaaS services will be orchestrated into business processes by customers. Research by HP has found that by 2020, customers believe that 50% of the content of the typical business process will be externally sourced services.

3 COBIT processes that make quality job one!

IMG_1614-Edit_SML.jpgDo you remember the Ford commercials from the 1980s that had “Quality Is Job One” as their slogan? Well, just as quality matters in cars, it matters in IT, too. If you’ve been following my series of posts on COBIT 5, you know that I think the new release of the COBIT standard will help IT organizations achieve greater financial transparency, customer satisfaction, operational excellence, and future orientation. But what about quality? COBIT 5 says the quality management process is about defining and communicating quality requirements including controls, ongoing monitoring, and the use of practices and standards in continuous improvement of efficiency efforts.  Please notice that quality is not just about testing. Pause and think about this. This is more of a Baldridge type definition.

What you can learn from the way revenue leaders handle enterprise security

daniel_dorr.JPGBy Daniel Dorr


We tend to think of security as something we use to keep the bad guys out and protect the good guys that are inside. But that attitude may be costing your company revenue.


HP recently surveyed 650 companies around the planet for 50 different IT attributes, and compared the results to revenue. We looked to see if there really is an IT difference between revenue leaders and followers. If there is a difference, what is it? When it comes to security do revenue leaders really use security as a competitive edge? And does security really matter when it comes to business performance?

Labels: security

How do you optimize service desk performance?

16C.Heather-Tendo Communications SF-STOLL 2012.jpgWhat kind of performance are you getting from your IT service desk? How does that performance compare with that of your peers? Your insight into your service desk affects your ability to manage your business objectives. And without good visibility into service support your IT organization can incur a host of problems: everything from increased business risk to difficulty in keeping costs down.


HP is running a survey to compare performance of IT service desk users and to zero in on KPIs related to service management. Please take a moment to complete it and we'll share insights when results are in:

Labels: ITSM

What’s the value of IT? A CIO and CFO face off in a Discover Performance webcast

conference room.jpgWhat does IT have to do to prove its value to finance? Why doesn’t finance “get” IT? To settle this ongoing debate we decided to get a CIO and a CFO in a room and … well, we’ll step in before anyone gets hurt. 


We’re excited to invite readers to “CIOs and CFOs: Can this relationship be saved?” the first Discover Performance webcast in a series of discussions about IT strategy and performance. To kick things off, we’ve brought two seasoned executives together to talk frankly about IT value and how the relationship between IT and the business is changing.

Labels: CIO

By 2020, IT will be embedded in business teams using IT to differentiate the business

mike 400k.jpgI believe that there is plenty of opportunity for IT to create much more differentiation for the business. By 2020, I believe that by 2020, successful IT departments will have embraced this concept, with IT consultants embedded in major business teams. 

Minimize impact of security vulnerabilities and incidents with COBIT 5 processes

IMG_1614-Edit_SML.jpgWith the new release of the COBIT standard IT organizations have a roadmap to achieve greater financial transparency, customer satisfaction, operational excellence, and future orientation. But what about security? With HP’s recent announcements about security, I thought I’d spend some time talking about how COBIT 5 processes will help you better manage risk and minimize business impact. As you can see in the below image, security does play a big role in the COBIT Scorecard.

Labels: security

4 things revenue leaders do differently when it comes to managing information

daniel_dorr.JPGBy Daniel Dorr


What is the best way to find out how important information is to overall business success? How about by surveying 650 companies around the planet for 50 different IT attributes, and then comparing the results to revenue releases?  HP wanted to see if there was really an IT difference between revenue leaders and followers, and to use that knowledge to better serve our clients.  And after a ton of analysis, the results came out pretty surprising.


Of the 50 attributes we tested, those that rose to the surface were capacity, legacy and custom applications and security.  And we’ll get into the details of these in another blog post. But the attributes that really got our attention related to how companies manage their information.

Does IT matter? Alan Turing vs. Nicholas Carr

charlesbetz.jpgBy Charlie Betz


We’re coming up on some significant anniversaries in the history of IT. This year is the 100th anniversary of Alan Turing’s birth. Turing, you may remember, is often considered the father of modern computer science and his Turing machine one of the first conceptual models of a general purpose computer. He worked as a codebreaker in British intelligence during World War II (among other things, breaking the infamous Enigma codes), and his life has been the subject of books, films and plays.


And this coming May it will be the 10th anniversary of Nicholas Carr’s provocative Harvard Business Review article, “IT Doesn’t Matter.” (Later, when Carr turned his article into a book, he softened the title to “Does IT Matter?” but you get the idea.)


Aside from giving us some fun excuses to visit Wikipedia, what does any of this have to do with the challenges CIOs are facing today with cloud computing and reports (in some quarters) of their inevitable demise? A lot, as it turns out.

Labels: Future of IT

COBIT problem management metrics improve services levels and reduce IT cost

IMG_1614-Edit_SML.jpg For the last two months, I’ve been examining different elements of the COBIT 5 standard and explaining why COBIT 5 should be part of your IT strategy. In a nutshell, COBIT 5 provides a roadmap for IT organizations to take their performance to the next level. I especially like that COBIT 5 provides IT leaders with the metrics to drive performance improvement. Today, we will turn our attention on managing problems. COBIT 5 defines problem management as:

CIOs and IT leaders must learn to pivot in order to survive

Joel Dobbs.GIFGuest post by Joel H. Dobbs


Joel H. Dobbs is the CEO and President of The Compass Talent Management Group LLC (CTMG), a consulting firm that assists organizations with the identification and development of key talent and with designing organizational strategies and structures to maximize their ability to compete in the business worlds of today and tomorrow. He is also an executive coach and serves as Executive in Residence at the University of Alabama at Birmingham School of Business.  Joel is also a popular and frequent contributor to the Executive CIO Forum where a version of this article was first published.
“IT in 2015 will bear little resemblance to its current state. Many activities will devolve to business units, be consolidated with other central functions such as HR and finance, or be externally sourced. Fewer than 25% of employees currently within IT will remain in that unit as the function is unbundled.” --Shvetank Shah and Matthew Charlet, Corporate Executive Board, Wall Street Journal, June 20, 2012
Recently I wrote about the future of the CIO role in a post entitled What leading CIOs think tomorrow’s CIOs will look like where I speculated that the CIO role will bifurcate into two paths.  On one path the role grows and matures into what is essentially a divisional president role with P&L responsibilities and a span of control that includes more than just IT.  The other path is a regression to the “data processing manager” role of the 1970s where operations and basic infrastructure constitute the totality of the role and the position reports further down in the organization.


Labels: CIO

What will the IT department of 2020 actually do?

mike 400k.jpgI believe that by 2020, the IT department must get so close the business that it is embedded inside business project teams, using IT to create "product" differentiation for the business. 

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