Discover Performance Blog
Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Displaying articles for: September 2013

7 ways to measure the efficiency and effectiveness of the IT value chain

Value Chain KPI.jpgAt most events for HP managers, participants have the chance to stretch their world views. Several years ago, I went to an event for HP managers that featured a presentation from HP customers. To many attendees’ surprise, our customers suggested that HP should stop developing new product features and instead focus attention on product integration.

 

Clearly, the IT value chain and its associated value streams are a response to these customers, with an integration strategy that is product and framework-agnostic. In my previous posts, I have discussed how to measure performance against each value stream. In this post, I’ll delve into the measures of efficiency and effectiveness for the overarching IT value chain. Specifically, these are metrics (and by extension, KPIs) that are leading indicators of end-to-end IT value chain performance. I have chosen seven metrics that, if controlled and measured, afford the opportunity to truly improve IT performance as a whole.

Labels: IT management

The I in CIO stands for “innovation”

mishra.jpg

DD Mishra is a partner at CIO Specialist Advisory LLP and a member of the Discover Performance community's IT Strategy & Performance LinkedIn group.

 

During a recent discussion on one of the LinkedIn forums, I asked members about upcoming trends and key areas of focus important to them and other CIOs. Leading the responses: innovation. This was unsurprising, as smart IT leaders always keep an eye on helping their organizations thrive and generate greater value—especially during a recession; as markets become more competitive, the need for innovation grows stronger.

 

How does a CIO create a culture of creativity and innovation when the rest of the business is busy keeping the lights on? How does a CIO get buy-in from business when most attempts to do so are challenged from the top? As the financial crisis looms large, how does a CIO create opportunities to get more funding to try out new concepts, ideas and innovations for business?

Labels: Leadership

Lessons from the beach – No time to switch off?

RafaelBrugnini.jpgAs we all regroup from our summer vacations I was reflecting on my own experience during the break. Like most people, despite stringent commitments to my family (and to myself) that I would really take time completely away from “the office” – in truth is it’s not that easy.

 

That’s because we’ve come to rely heavily on our mobile devices for all sorts of useful stuff that transcends both our work and “non-work” life. When we go on vacation we want the convenience of mobile access to airline check in, car hire, maps of our resort, finding the best restaurant or checking for the wind and wave forecast. How many times whilst you were on holiday did you see yet another new innovative use of a mobile application in either a business or social context?

 

So switching off isn’t easy anymore and the problem doesn’t stop with people. In a world of continuous service – it’s not just individuals that can’t switch off. The same holds true for our business applications. With the massive proliferation of mobile apps it’s easy to forget our reliance on those traditional “back ends” which supply us with data and services. When do they get upgraded? How do we predict the additional load mobile applications might put on them? How do we ensure the quality of end-to-end customer experience? What are the new security implications?

Labels: mobility

IT value chain: The roles of cloud and automation in business differentiation

Cloud and Automation.pngCloud and automation impact the delivery of three elements of the IT value chain. To refresh everyone's memory, the IT Value value Chain chain describes how IT assembles its activities and technology to provide its business differentiation. The first intersection point for cloud and automation in the IT Value value Chain chain is the “requirement to deploy” value stream. This stream is about delivering new strategic demand that meets business requirements, as well as creating and delivering against standardized release packages. Cloud and automation touch this by enabling these release packages to be automated, enforced, changed/patched and, where appropriate, procured internally or externally. The second intersection point is the “request to fulfill” value stream. This stream is concerned with fulfilling standardized operational demand from a catalog. Where existing infrastructure services need to be provisioned, cloud and automation are leveraged. Finally, cloud and automation intersect the “detect to correct” value stream when an event or incident takes place and one of the following is needed: 1) additional capacity; 2) configuration management or change; or 3) automated script deployment to fix a known problem. With the intersection points covered, let’s look at the goals associated with cloud and automation for each of these value streams, and the relevant measures for managing these goals.

Testing: The good news and the bad news

aw-tendo-glam.jpgEnterprises have been stuck in the speed-vs-quality conundrum for a while, facing a user base that demands both—but a set of legacy processes that usually leads to one or the other. A new report suggests that enterprise IT shops are working hard—and spending big—to bridge the gap between fast releases and good releases.

 

The World Quality Report from Capgemini, Sogeti, and HP reveals that testing and QA now account for 23 percent of IT spend, a notable 5 percent jump from last year. Not only do more enterprises understand the business case for testing, but they also work to communicate back to the business exactly how testing contributes to the bottom line. Forty-five percent say they're demonstrating the link between QA and reduced time to market, and 39 percent say they're translating testing into quantifiable cost savings. 

 

If that sounds like all good news, the report also shows that things could be a lot better.

Short summary video of the Data Center 2020 and IT Operations 2020 chapters

Slide02 cropped.png

 

I've created just finished a forth summary Enterprise 2020 video. This one is about the Data Center of 2020. It also talks about IT Operations in 2020.

Mobile apps set the enterprise on fire

aw-tendo-glam.jpg

Exploding is perhaps an understatement.”

 

That’s how John Jeremiah, HP senior product marketing manager, framed the mobile landscape at the Power to Change virtual event session he moderated last week. “Mobile development and mobile apps are transforming the way we live and the way we work,” he explained. “It’s driving revenue and transforming industries and business everywhere.”

 

Following the tidal wave that began in the consumer space, Jeremiah said that mobile will next flood the enterprise. And the deluge, while welcome by users—who want work apps and devices that mirror the level of productivity they get from their own smartphones and tablets—poses challenges for IT, including BYOD (bring your own device) application access and security, as well as the future of HTML 5 and testing in a mobile environment.

 

Labels: mobility

The complete, unabridged secret to managing the IT Value Chain

un.jpgI’ve written a lot recently about the importance of value chain thinking for IT managers, and why managing the value streams that make up the IT value chain maximizes IT expenditure. I wanted to take a moment to thank everyone who’s taken the time to shoot me an email or interact with me on Twitter @MylesSuer about this topic. The more I talk to people in IT, the more I realize there’s momentum building around the idea of an IT value chain. To make the series easier to find, I’ve collected my posts here for easy reference:

Labels: IT Value Chain
Search
Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
Follow Us


HP Blog

HP Software Solutions Blog

Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation