Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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Displaying articles for: August 2013

Moving to the cloud? Make sure you have these 3 key roles in your organization


Louise Ng has more than 25 years in multiple IT positions across a variety of industries. As CTO, Cloud & Automation at HP Software Professional Services, she specializes in leading large-scale projects that deliver quality services through process optimization.


You may have picked up in my previous post that I feel very strongly that the lack of governance around the adoption of cloud services could ultimately cost enterprises more money in the name of attaining the short-term goal of faster time to market.


Implementing a successful cloud service delivery capability is as much an educational and management of change (MoC) task as it is a technology task.


Labels: Cloud

Exchange pricing system failure: Was it people, process, technology, or a partner?

imagesCAFXW8M1.jpgOver the past few days, I have been listening to the debate taking place about the so-called Nasdaq "Flash Freeze" on CNBC. For those who aren’t following this story, a problem in the exchange pricing system forced managers to take the whole trading system down. Today, the discussion centered around who is responsible, and why it took so long to detect and fix the problem. And this is not just an internal exercise—we now have exchanges blaming one another for the problem.


Hopefully, we will not get another Ford vs. Firestone fiasco; the only way to solve the problem is to conduct an objective review of people, processes and technology involved. At this point, managers should focus their attention internally rather than in asserting blame externally—otherwise, a better system cannot be built. If we want to truly improve the system, the answer is improving people, processes and technology.

Labels: IT Performance

How HP Software helps create, secure, deploy and manage mobile apps

tablets everywhere.jpegThis blog post looks at how HP Software can help with the two types of mobile applications - customer-facing apps and Entperprise apps (Enterprise mobile apps are used by internal employees and the Enterprise's partners).

Managing change from the CIO's perspective


DD Mishra is a partner at CIO Specialist Advisory LLP and a member of the Discover Performance community's IT Strategy & Performance LinkedIn group.


Managing change from the CIO's perspective


CIOs who become adept at leading and managing change in an organization move a step closer to becoming business leaders, and no longer just technology stewards. Organizational change, however, is not without its pains; there is no singular road map for managing change, and it is more art than science. Thus, the role of change leader is tricky, as dealing with politics of change requires a variety of skills.

Labels: Leadership

Global system integrator uses HP Executive Scorecard to improve customers’ business processes

ITBI.pngCSC, a large global systems integrator with business intelligence (BI) experience ranging from manufacturing, healthcare, and government sees IT as the next frontier for big data and BI. Andreas Hufenstuhl, Business Intelligence Solutions manager at CSC, explains that IT—just like the rest of the business—needs figures to measure performance and improve processes. And as a result, CSC is seeing increasing demand from IT organizations for a system based on key performance indicators (KPIs) to improve existing IT processes and IT development. Business intelligence, Hufenstuhl says, is about “controlling processes, actively measuring performance and process improvement.”

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About the Author(s)
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Maurice was appointed VP of Customer Experience for HP Software in 2014 after a career in hardware, software and services at DEC, Compaq and HP. He reports to the GM of HP Software, Robert Youngjohns
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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