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Displaying articles for: August 2012

A VP-Ops’ perspective on executive relationships

Laurie Jacobson Jones.jpgBy Brian McDonough, Discover Performance managing editor


The new issue of Discover Performance includes an interview with Laurie Jacobson Jones, a consultant who has been a VP of Operations with Salesforce and PeopleSoft. In that article, she talks about alignment with the business, the power of metrics, and the Ops perspective on agility. Also during our interview, she discussed the importance of key relationships within the IT organization. 


“My lens is one of those transformation ops people,” she said, “so you hire me because you want change.” That makes strong relationships with peers and business leaders all the more critical. We talked about how she approached that in her VP-Ops roles.


Labels: IT Ops

Delivering fast, reliable, and risk-mitigated change and release using COBIT 5

IMG_1614-Edit_SML.jpgIf you’ve been following my series of posts on COBIT 5, you already know that I think the new release of the COBIT standard will help IT organizations achieve greater financial transparency, customer satisfaction, operational excellence, and future orientation. Today, we will focus our attention on what COBIT 5 can teach us about optimizing change and release management.

Is today’s CIO really just another supply chain manager?

charlesbetz.jpgBy Charlie Betz


One of the big questions facing the industry right now gets to a fundamental issue of IT’s identity: In this age of cloud computing and SaaS, is IT merely a supply chain and sourcing problem?


There’s a lot that’s been said about the relative immaturity of IT management when you compare IT to other industrial and manufacturing disciplines (I’ve made my own contribution to the debate here). Today IT can no longer afford to be a handcrafted, artisanal pursuit. The efficiencies to be found in the cloud make sure of that.


As CIOs transform themselves into service brokers, we start to move very fast down the road of saying that IT is just complex contract and sourcing management. In effect, IT becomes another category in the supply chain. (And maybe this is why we currently see some CIOs reporting to the CFO, like other supply chain managers). I’ve even come across someone who was billing themselves as the IT category specialist in their supply chain organization, which is really interesting to me. And it’s got me thinking: If we simply say that IT is just a category in sourcing and vendor management, that’s provocative. But where does that get us?


Labels: CIO

What it takes to adopt a converged cloud

Paul Muller_Michael Garrett.pngWhat does it take to adopt a converged cloud in your environment? The answer is two-part. First, you need to understand how to deploy a private cloud, and second, you need to address the issues that underlie a sprawled multi-supplier, multi-service environment.

What is the role for IT leadership in a post cloud era?

IMG_1614-Edit_SML.jpgAs I mentioned in my last blog post, “One company’s management of IT financials in a Cloud era,” I attended this week the IT Financial Management Association Conference in Scottsdale, Arizona, and am blogging on two of the sessions. I’m hearing a lot that can really help both public and private IT executives, particularly around the financial management of cloud computing.

The next speaker I heard was from Georgia State University (GSU). He started by saying that GSU’s recent move from a central IT model to a cloud provider model has led IT to ask itself a number of questions.

One company’s management of IT financials in a Cloud era

IMG_1614-Edit_SML.jpgI attended this week the IT Financial Management Association Conference in a very warm Scottsdale Arizona. Cox Enterprises presented first on the challenges as well as the lessons learned from moving to cloud based model. Just so it is clear, Cox’s cloud costing model is focused on budgeting. Cox Enterprises has multiple businesses within it including the cable that I know many of you love. However, from an IT perspective, Cox’s goal was to do cloud across all of its businesses units.

Labels: Cloud Billing

COBIT 5 Service Request & Incident to Increase Productivity & Minimize Service Disruptions

IMG_1614-Edit_SML.jpgIf you’ve been following my series of posts on COBIT 5, you know that I think this new release of the COBIT standard is going to help IT organizations achieve greater financial transparency, customer satisfaction, operational excellence, and future orientation. COBIT 5 also will make a difference in how IT organizations run their processes. Today, I will discuss the combined processes of service request and incident. COBIT 5 defines this process as providing timely and effective response to user request and resolution of all types of incidents. In terms of purposes, it aims to achieve increased productivity and minimize disruptions through quick resolution of user queries and incidents. Pretty amazing! 

What will the CIO become in the year 2020?

chapter1.PNGTechnology has profoundly transformed the world in recent years. In the last decade alone, mobility, cloud, social media and big data have changed the landscape of IT dramatically.  One group affected perhaps the most by the ever-changing landscape is the CIO. The next few years hold the potential for even more change.


In researching the topic I believe there are two factors that will continue to impact the role of IT in the future.  As more applications move to the cloud, as mobility and BYOD further infiltrate business, the control and purchase of IT is moving toward lines of business and application owners and away from the IT department.  At the same time, the IT department is transforming from a cost center that provides technology to a strategic department that provides essential technology services (whether in-house or brokered from elsewhere.)  I predict that 3 kinds of IT leaders will emerge.

Labels: Future CIO
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About the Author(s)
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Maurice was appointed VP of Customer Experience for HP Software in 2014 after a career in hardware, software and services at DEC, Compaq and HP. He reports to the GM of HP Software, Robert Youngjohns
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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