Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

For additional in-depth articles on critical topics for IT executives, visit  http://hpsw.co/b7NWj4e

Displaying articles for: August 2014

3 signs you're ready to graduate from basic SaaS

HP20140217704.jpg

In my last post (Savile Row SaaS: Here’s what you need to know about new ways of consuming software) I wrote about some of the new developments we’re seeing in the software as a service (SaaS) space. The idea is that as SaaS proliferates, we’re finding our customers have many different needs that go beyond basic, out-of-the-box SaaS.

 

What happens in many organisations as they grow and mature is that they reach a point where they want the functionality of a given product but they are looking for additional service. They are looking for certain benefits of SaaS, such as pay-per-use and subscription pricing, but may also have requirements best provided by an on-premise HP Software product.

 

Simply put, many customers are looking to get the flexibility and cost predictability of SaaS but with a more complex software solution than a pure SaaS product. Here are three signs you're ready to graduate from basic SaaS.

Labels: SaaS

Why Converged Security matters: win the Whack-a-Mole game

Security threats are continuously evolving and shifting. One of the ways that “bad guys” have changed their tactics is to no longer to attempt to get in through your defenses. Instead they look for weak areas within your infrastructure and enter there –undetected.

 

Continue reading to find out how you can better protect your organization with Converged Security. It is your key to a holistic, secure enterprise.

Breaking down the FUD in DevOps

In this week's Discover Performance Weekly, episode 29, our host and guests discuss the FUD in DevOps. 

 

HP Software evangelist and VP of Strategic Marketing, Paul Muller (@xthestreams), sits down with DevOps expert and co-founder of DTO Solutions, Damon Edwards (@damonedwards) and author and DevOps practitioner, James Wickett (@wickett) to take an unplugged look at the FUD behind DevOps.

Want IT to reduce costs and demonstrate value to the business? Combine shift left with pay-per-use

tony price.JPGBy Tony Price, World Wide Lead for Strategy and Transformation Consulting, HP Software Professional Services

 

“Shift left” has been around in industries like testing for a while, but it’s a relatively new concept in the service management field and certainly new to think about as a strategy. Shift left involves finding a solution that is one step simpler, and frequently faster, than the current solution. Recently every time I talk about it, people come up to me and say, “Tell me more about shift left. How can we use this with our customers?” so interest is definitely growing in this area.

 

By working in a shift left manner, IT can deliver better customer service by redirecting users to resolve issues and problems in the most efficient way possible. And this is the key to shift left. It’s not about using technology for the sake of technology. It’s about improving efficiency and providing better service to your customers. So shift left may actually move a client interaction to a human being if that is the most efficient way of dealing with their requirement.

 

Also, when shift left is combined with a pay-per-use software consumption model, it can enable IT to become more effective, reduce costs, and demonstrate value to the business. (You can learn more about choice in consumption models in our recent ebook "Deliver business value.")

Labels: SPM

How to develop a culture of innovation in your organization

Join us for episode 28 of Discover Performance Weekly to discuss how to build a culture of innovation in your business. Innovation seems to be the word of the day but few actually understand where to begin.

Savile Row SaaS: Here’s what you need to know about new ways of consuming software

exec in suit HP20140217678.jpg

 

The way enterprises buy software is changing. I’ve written before about how HP is innovating to give customers choice in the way they consume software. (We also cover this topic in our new ebook, Deliver business value.) In HP Software Professional Services we advise customers on which model best suits their particular need: software as a service (SaaS), on-premise, or managed service. Each has its pros and cons, depending on your environment and the business need you’re addressing.

 

But look out just slightly into the future and we see that the changes wrought by SaaS—in particular the shift it enables IT to make from CapEx to OpEx—are going to have longstanding ramifications. We’re moving to a world where customers are looking to pay for what they use, and pass that model down to their business customers. Software consumption models are changing, becoming increasingly customizable and flexible.

 

What do these changes mean for you, and how can you best exploit them for the overall value you bring to the business? Here are two key considerations.

Labels: SaaS

Service management and social media

 

By Alastair Corbett

 

I think I’m safe in saying that pretty much all of us have at some time been frustrated by customer service phone lines that insist on you exercising your touch-tone keypad for the privilege of being subjected to dreadful hold music. Happily there are now increasing numbers of channels appearing which we can use to get help.

 

The use of direct online communications provides the customer with choice, and, if executed well, will enable the organisation to deliver superior service management. I’d like to break this down in to three approaches to service or helpdesk provision:

 

  • Direct, one-to-one feedback
  • Peer-to-peer and self-help services
  • Pro-active monitoring and action

The steering wheel for IT services: Using a service catalog with SIAM

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By Markus Mueller

 

Many of our customers know they need to become service-driven IT organizations. They are taking steps in this direction at the same time that they are also trying to manage multiple suppliers. We’re at a point in IT where these two areas are converging.

 

If you can successfully manage multiple IT service providers and simultaneously become service driven, you will be much more efficient and responsive to business needs. So how do you accomplish this? I’ve been working with customers in several industries to make this journey. The answer is using a service catalog in conjunction with service integration and management.

Labels: ITSM

Software quality: Testing times or time for more testing?

DPW_Software Quality.JPGJoin us for episode 27 of Discover Performance Weekly to discuss how to ensure software quality without sacrificing agility and major impacts to the budget. With enterprises today being defined by their software, many business leaders are concerned with their level of software quality.

HP Software evangelist and VP of Strategic Marketing, Paul Muller (@xthestreams), sits down with Founder of Voke Research, Theresa Lanowitz (@vokeinc), and Senior Product Marketing Manager for HP Software, Todd DeCapua (@appperfeng) to explore the best practices of software testing.

Use the IT Value Chain to embed security in every aspect of IT

michael-garrett2.jpgIn the New Style of IT, security isn’t something you do on the side. It has to be embedded in every aspect of IT.

 

The New Style of IT—the interrelated trends of cloud, mobile, security, and Big Data—is changing the way you deliver IT services and the way IT services are consumed. So certain assumptions no longer apply. For instance, the assumption used to be

 

  • You owned and controlled the end point device. Now you don’t.
  • You owned and controlled the network. Now you don’t.
  • You owned the environment. Now you don’t.

Your perimeter has changed. Instead of being a fence, it’s become like Swiss cheese: full of holes. If your users are on a mobile device and connected to Wi-Fi to look at something in the customer database, they’ve got one leg in the internal network and another on the external network. (If you’re concerned about security, come talk to our HP Software Professional Services experts at HP Protect.)

Labels: security

The Big Data solution that protects your customers, your brand, and your bottom line

HP GPAS.JPGBy Gary Moloney

 

Gary Moloney is Cloud Services Innovation Centre Program Manager with HP Software Professional Services.

 

Using Big Data analytics to get a holistic view of your product in both the supply chain and in the marketplace is something of Holy Grail for enterprises. Operations and supply chain need to know how they’re performing against performance goals with full visibility that lets them see if the supply chain integrity is being compromised, particularly if counterfeit goods are entering the market or if their product is being diverted into grey markets. At the same time, marketers want to know how their promotion plans are working when the product arrives in the marketplace. Or they want insight into how and where customers are encountering their products.

 

Find out about the cloud-based Big Data solution that gives you insights into 3 key areas that can make a difference in your business: customer interactions with your product, supply chain operations, and product authentication.

Labels: haven
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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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