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Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Displaying articles for: May 2013

3 keys to successfully managing business services in a hybrid environment

Matt.smith_new.jpg

Matthew Smith has over 20 years of IT experience, ranging from R&D to process and software solution consulting and has been with HP for the past 11 years. As the Business Service Management (BSM) Global Practice Manager for HP Software Professional Services, he is responsible for packaged solutions and the services catalog and works with HP customers to create solutions to align their IT operations across people, process and technology to meet the demands of the business.

 

I was in a Business Service Management (BSM) customer advisory board meeting not too long ago, and someone was brave enough to say, “Please stop talking to me about cloud.” We all chuckled a bit uncomfortably, but when I thought about it, I started to see where he was coming from. After all, large organizations have been doing client/server and multi-tiered applications that are spread across geographies for years. Cloud is not so different; the issue is figuring out how to monitor these services now that IT does not own the entire delivery chain.

You want to implement software out of the box? Here’s how

michael-garrett2.jpgHave you ever experienced this scenario? You’ve delivered a software implementation, it gets into user acceptance testing and users don’t like what they see.

 

This is a classic situation in IT—and unfortunately it occurs all the time. But why has it occurred? And how do you stop yourself from getting into this position?

 

We see this quite a lot in HP Software Professional Services, particularly in organisations that try to implement something out of the box. Customers will say, ‘Well, we want to go out of the box’. But then they don’t lay the proper groundwork. The software gets in front of users and they’ve got all sorts of problems with it. At some level the organisation hasn’t considered the impact this change is going to have on their business.

Do You Effectively Measure Your Business Value?

Mike Walker

When I meet with both IT and business executives, I often find that they are very interested in quantifying their value of their organization and rightfully so. Scorecards, Key Performance Indicators (KPI’s) and Critical Success Factors (CSR’s) are all topics that are interwoven into those conversations. It’s important to do this but I often ask myself if we go a bit overboard on the endless need to see who has the most metrics.

 

I find there is certainly no shortage of these metrics. We all have a long list of them that we dashboard and report on. So why is it that IT has such a poor performance record with all these great metrics? For example, in a 2012 study by The Standish Group, respondents reported that they felt 50% of all IT projects are a waste of money. Moreover, we see reports from the Better Business Bureau that IT ranks 3rd in most complaints, just 2 positions worse than used car sales men. 

How IT can become relevant to the enterprise?

IMG_1614-Edit_SML.jpgMove from systems of record to systems of engagement

For some, mobility may have been the province of young people doing Facebook, Twitter, Mapping, and even Words with Friends. However, as Gen Yers enter the workforce in increasing numbers and as us Gen Xers and Baby Boomers have finally gotten hip, the place to engage has moved from the PC to a mobile app. The app-centric world of mobility is changing technology. It’s changed our experience on the consumer side: My wife is playing with one of her smart phone apps before bed each night. And it’s having a profound effect in the enterprise as well. The place to engage information workers has moved from the PC to a mobile app. These apps, in contrast, to the green screen applications of the past are all about the total user experience. In the words of HP’s Stephen Dewitt, senior vice president of Enterprise Marketing, today’s apps are fun, intuitive, and anywhere, anytime. 

How one organization took care of its IT financial management mess?

IMG_1614-Edit_SML.jpgThere is no question that electronic spreadsheets revolutionized the world of financial analysis. And although more interesting options have emerged from time to time, Excel has become the go-to financial tool for nearly everyone. However, Excel has always had difficulties performing complex financial modeling. My firsthand experience shows that financial macros break, and auditing a bunch of (a1-b2)/(c4*c5) can make anyone go blind. And how do you easily create more than one version of a plan? Let’s face it, options are the life’s blood of most IT managers and IT financial leaders. One partner I know of calls IT financial modeling “the mother of all spreadsheets.”

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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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