Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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Displaying articles for: May 2012

How to create a performance scorecard for your business service management software

Better Myles.jpgI’ve written before about one CIO whose remarks about performance management have really stayed with me. Basically, he told me that to get the business transformation and ROI that he wants from an IT toolset, it’s necessary to have a performance management system to measure its benefits. In my last post, I talked about the importance of being able to measure the benefits of your quality management software. This week, I want to look at business service management (BSM) software.

Is social networking risky for the enterprise?

Maybe it’s because part of my day job is to interact with the IT community through my blog, Twitter and Facebook, but it seems to me that enterprise adoption of social media has quietly gone from being on the radical fringe to mainstream without as much as a “by your leave”. 


The question is not if or when, but how  it's being used that is challenging IT and compliance executives in enterprises. I take a look at where you can learn more. 

Are you able to measure the business value of your cloud services?

convcloud6.jpgA recurring topic on the Discover Performance blog is performance management – not only why it’s important (for one thing, to drive better business outcomes), but also how to get started. How do you show the value IT provides, what KPIs are relevant for what you’re trying to achieve and how do you get to continuous improvement?


The latest video in the “This Week in the Cloud” series tackles these questions through the lens of cloud services. Starting with the question of how cloud impacts business and IT alignment, hosts Paul Muller, chief software evangelist with HP Software, and Christian Verstraete, chief technologist of cloud strategy for HP, discuss approaches to measuring cloud performance and offer specific KPIs to track. (This is part 6 of 6, and the other videos are all well worth checking out.)

5 ways to motivate people for higher performance

joshuabrusse.jpgBy Joshua Brusse, Chief Architect, Asia Pacific and Japan, HP Software Professional Services


You hear the cliché all the time: People are our most important asset. But let’s actually look at that statement. If people are so important to your organization, how is that “asset” performing? Is it contributing to the objectives of the company? Is the performance of your human capital driving better business outcomes?


Today’s workforce is very different from what it was a generation or so ago. If you truly want to innovate, you’ve got to figure out how to motivate a 21st century workforce. Here are five things you can do to improve workforce performance. 

Labels: IT leadership

Managers speak out about IT management and measurement

Better Myles.jpgLast week I participated in two roundtables attended by customers in healthcare and public sector. The topic for both was IT management and, in particular, a discussion around what one area would you like improve in your organization in terms of management and measurement. A number of the comments coming from this question were fascinating, because they illuminate what many in IT are going through right now. 

Labels: IT strategy

Why thinking like a designer is key for cloud applications

convcloud5.jpgAn interesting concept came up during today’s #convcloud Twitter chat (Thursdays at 1 pm Eastern, if you’re interested in joining): “flat-packing IT.”


If you Google “flat pack” you’ll find a lot of results centered around ready-to-assemble furniture. As one site put it, “Flat pack is really a philosophy of manufacture and delivery that does not compromise the resulting product.”


What does this mean for IT? As HP Software VP and evangelist Paul Muller (on Twitter as @xthestreams) tweeted “the problem with current app delivery is that each build is treated as a bespoke thing.” Instead, Muller tweeted, “think like a designer.”


Make sure you can measure the benefits of your quality management software

Better Myles.jpgRecently, I shared my meeting with a CIO from a Global 50 company. When I discussed with him the importance of IT performance management, this CIO said that no one talks to him about IT performance management. He went onto say that having a performance management system would ensure he gets the business transformation and ROI out of the IT toolset purchases that he makes. “What I need is best practice KPIs to measure along the journey,” he said. Given this, I will turn my attention in this blog to quality management and what measures matter for this activity.

This Week in the Cloud: Consistency matters

convcloud2.jpgIf you haven’t caught these already, HP Software has been running a series of cloud think pieces on YouTube. The This Week in the Cloud series features host Paul Muller, HP Software VP and evangelist, as well as a variety of cloud gurus.


The latest episode is a must-see for anyone who wants to know more about OpenStack, the open source cloud management platform on which HP’s chosen to build its Converged Cloud offerings.

It’s time to stop beating ourselves up about IT’s value

markevans.jpgDiscover Performance community POV


By Mark Evans


Mark Evans is an IT Manager at Rider Levett Bucknall in Birmingham, UK, and a member of the HP IT Performance community. Have something to say about driving innovation in IT? Subscribe to our newsletter, join our LinkedIn group and let us know what you think. Periodically, we’re featuring community members’ POV on this blog.


I sometimes shudder at the "hair shirt" we IT professionals tend to wear when it comes to discussions of IT’s value and performance. And I get frustrated when I see us beating ourselves up when our contributions aren't quantified, qualified and valued by any form of metric which will stop senior managers in their tracks.


We underpin any business we work in and touch almost every element of every business. Some of the brightest, most articulate and fully-functioning contributors to any business I have met have had a major IT background, yet they metaphorically flay themselves with the old fallacy that IT is just a black hole into which a business pours money. The problem is, we measure ourselves against the wrong yardsticks.

6 steps to become a strategic thinker

Joel2.GIFGuest post by Joel H. Dobbs

Joel H. Dobbs is the CEO and President of The Compass Talent Management Group LLC (CTMG), a consulting firm that assists organizations with the identification and development of key talent and with designing organizational strategies and structures to maximize their ability to compete in the business worlds of today and tomorrow. He is also an executive coach and serves as Executive in Residence at the University of Alabama at Birmingham School of Business.  Joel is also a popular and frequent contributor to the Executive CIO Forum where a version of this article was first published.


One of the top areas I am asked by coaching and mentoring clients to help them with is becoming better strategic thinkers.  Strategic thinking is one of those skills that are critical for advancement to the executive suite and it is critical if you want to stay there.  Strategic thinking can be learned. I wasn’t born a strategic thinker and you may not have been either but, with practice, you can get better.


Read this post for insight into the six ways that successful people think differently.

Labels: IT leadership
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