Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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Displaying articles for: March 2013

Cyber risk report: Is your security vulnerable in these key areas


Although it’s being promoted as a “risky read,” this month’s lead story on Discover Performance is a sure bet for security-minded IT leaders (and that should be all IT leaders). “Hackers target mobile platforms and older avenues” explores the HP 2012 Cyber Risk Report, an up-to-the-minute assessment of top vulnerabilities and strategic lapses that vex today’s enterprises.


Here are some key findings from the report:


Critical vulnerabilities declined, but still pose a mammoth risk


In 2012, high-severity vulnerabilities made up 20 of all vulnerabilities reported, down from 23 percent in 2011. Still, the HP report stresses that nearly one in five vulnerabilities can provide hackers with full control of a target.

How good is your IT organization at responding to your requests? IT value chains: request to fulfill

IMG_1614-Edit_SML.jpgIn “What every business leader should know about IT management,” I shared that it was possible for business leaders to understand “what’s going on” in IT by understanding the five value chains of IT. In this post, I will review the third value chain, request to fulfill, having reviewed require to deploy in my last post.

Do you have horse DNA in your IT supply chain?



As IT starts to use cloud suppliers to provide more of the functionality the business needs, we have to be careful to choose our suppliers and to monitor their performance carefully.


There are a lot of parallels between this and the supply chains that the food industry uses. In Europe, it has emerged that many "beef products" actually contain horse meat.


Europeoan food manufacturers are now promising to monitor their multi-step supply chains much more closely. 

Open Services and their impact on enterprise IT


By KeithMacbeath, senior principal consultant with HP Software Professional Services


Cloud computing represents disruptive change, not incremental change, both for IT production and IT consumption. In my last few blog posts I’ve been writing about changes to the production side: How you can plan for disruptive improvement in IT operations, what financial consequences you need to consider for cloud computing and how to make sure you get your cloud adoption model right to reap those financial benefits.


But in this post I want to look at the impact of cloud on the consumption side, particularly around something I’m going to call Open Services.


What are Open Services?

Open Services are simply the latest evolution in a ‘decoupling’ trend that’s been going on for decades. Think back to the days when mainframes dominated enterprise computing. It was the age of proprietary computing: Everything you did was machine specific. When you did an upgrade you had to rewrite all your software. Customers hated the migration cost and the vendor lock-in.

Labels: cloud computing

How HP internal IT is using cloud and BYOD to cut costs, boost morale

16C.Heather-Tendo Communications SF-STOLL 2012.jpgI don’t know if you saw it, but recently HP Executive Vice President of Technology and Operations John Hinshaw was in the news speaking about HP’s embrace of BYOD and software as a service (SaaS). The takeaways are interesting enough I wanted to share them with readers.


We know from responses to past issues of Discover Performance that BYOD and SaaS are areas of primary concern for our audience. (Our article, 4 steps to securing the BYOD world was our most read-read article of 2012, while an article on strategic SaaS sourcing came in at No. 4.) What’s notable from these pieces about HP is what’s happening at the large enterprise level: major changes in how IT is sourced and managed.

Labels: byod| SaaS

Your adoption strategy can make or break your private cloud: Here are 3 ways to get it right

keithmacbeath.jpgBy KeithMacbeath, senior principal consultant with HP Software Professional Services



In my last post I wrote about the huge potential benefits that organizations can reap from adopting some form of cloud delivery. But you don’t see these benefits if you do cloud as an isolated science project. Many organizations spend a lot of time thinking about their cloud production model and ignore the other aspect: adoption.


There’s a high risk that if you don’t think carefully about adoption you will end up spending a huge amount on an environment that then gets lightly used. When that happens your CFO will say, “You told me cloud would radically improve our cost structure, but your costs have only gone up! What is going on here?”


Well that’s because if you create this fabulous private cloud or managed cloud that you’re paying for but it’s not widely used, then it won’t move the dial at all on your total financial numbers. So your challenge is not just to stand it up but to get it used. It’s not just production, it’s adoption. Here are three successful models we’re seeing with our customers.


Labels: cloud strategy

Automation helps blaze the trail to cloud adoption

aw-tendo-glam.jpgHave you noticed that a lot of the conversation about cloud computing focuses on “selling” the cloud? Much of it is rife with promises of efficiency, agility and cost savings, but not much of it details the actual steps it takes to move to a cloud-based delivery model. How can your company make a painless, non-disruptive transition to cloud service delivery?

Labels: automation

What every business leader should know about IT management

IMG_1614-Edit_SML.jpgMost business leaders increasingly need to interact with IT management. However, for many, the inputs and outputs to IT management are foreign territory. In a recent post, I suggested that the outputs of IT should be actively measured and managed—namely, delivery against business services, business initiatives, and suppliers.


While this is good in its own right, you can take your relationship with IT a step further by becoming directly involved in IT’s value chains and, in particular, how your IT organization measures its performance against them.

Labels: IT management

6 financial benefits of cloud—do you know which you’re hoping to achieve?

Keith small.jpgBy Keith Macbeath, senior principal consultant with HP Software Professional Services


Many organizations when they first get started with cloud start off with something like a science project. They may try cloud in low-risk areas like dev and test. Science projects are great learning opportunities, but no one expects to see big financial improvement from them. The payoff comes when you get to the next level of adoption, and to get there you’ve got to target the financial consequences you want to achieve. These considerations will affect everything from which delivery options you consider to how you stand up your cloud to how you get people to use it.


Improvement in development productivity. We’ve worked with one customer who saw a 30%improvement in development productivity by going to a radical private cloud approach. The reasons for this are simple: When you’ve only got six flavors of operating environment you become expert on those flavors, and don’t waste time on infrastructure issues that do not add value. In addition, automated self-service provisioning reduces what developer call ‘ dead time’, which is waiting on operations. And finally, since everyone is running everything on the same set of environments there is more software code reuse as well.

How to thrive in a cloud and SaaS world – a Discover Performance webinar

CIO-CFO SaaS webcast.JPGIf you’ve seen any stats about the growth of the software as a service (SaaS) industry, you know that SaaS is on a remarkable growth course. One analyst firm projects the SaaS market to hit $59 billion in 2013 and from there to grow to $75 billion next year.


Other research is showing that SaaS is accounting for a larger percentage of the overall cloud market. According to one study, that figure is more than 70%.


But where does this leave central IT and the CIO? How can CIOs get in front of SaaS—lead the business to more agility and greater competitiveness—without getting cut out of the loop? We decided to find out how a couple C-suite execs view SaaS. In our March 14 webinar “CIOs and CFOs: Who’s got SaaS?” we’re asking a former CIO (now CEO) and a current CFO to speak out about the upsides and challenges of SaaS, from their respective sides of the IT-business fence.

Labels: SaaS

For a successful IT transformation, manage the 3 stages of organizational change

joshuabrusse.jpgBy Joshua Brusse, Chief Architect, Asia Pacific and Japan, HP Software Professional Services


In two of my previous articles I wrote about the importance of managing change for individuals as well as teams. You’re going to be more successful in your transformation if you are familiar with the ways that stakeholders react to change. Proactive leadership to manage these change curves will help people and teams return to productivity sooner and will ultimately make the difference in the ROI you hope to achieve. But in my experience, many leaders forget that the organization also goes through a change curve too. The success of your transformation depends on managing all three change curves and understanding how they interrelate.


What does the organizational change curve look like? To explain the process I’ve come up with a three-stage model, drawing on the work of William Bridges and Kurt Lewin along with my own experience of how organizations change.

3 ways to ensure you derive value from IT transformation

tony price.JPGBy Tony Price, World Wide Lead for Strategy and Transformation Consulting, HP Software Professional Services


How do you define value when it comes to IT transformation? The answer, of course, depends largely on whom you ask. A business executive or CIO may have significantly different views than a finance director, for example.  Some examples of what I have seen described as value:


  • Value equals savings from less downtime 
  • Reduction of full-time equivalents (FTEs) by X%
  • Faster time to market thanks to a cloud-based development environment allowing for revenue generation sooner

Though the above are good examples, it amazes me that we only seem to ask senior members of the organisation what they see as value.  If we were to ask IT customers for their definition of value, we’d likely hear something slightly different—and more specific. You may hear such answers as, “Value is when IT helps me close a sale faster”, or, “I can find out who else in the company shares my expertise about our business experience in emerging markets”. Not so scary—unless, perhaps it’s your job to ensure that you achieve value according to such definitions.

Mobility 2020 : Paolo's big date, part III




Does the coq au vin turn out well?


This is the final installent in the "Paolo's big date" trilogy.

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