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Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Displaying articles for: February 2012

How the VP of IT Ops can better drive business relevance

My picture2.jpgRecently, after hearing from my peers about what they think IT Vice Presidents of Operations care about, I decided to put my undergraduate anthropology degree to good use. For those of you that don’t know, anthropology is the study of cultures and involves doing field work and often asking hard and sometimes seemingly stupid questions. In the world of IT, anthropologists would try to discover what are the common cultural traits of the IT Operations leader, these overseers of the network, servers, and help desk. What is their unique world view? And they would seek the answer to the classic of all cultural anthropology questions, “what tools and technology do they use to solve problems?” 

Tags: IT strategy

2 lessons from business school that can transform your IT organization

charlesbetz.jpgBy Charlie Betz

 

Charlie Betz is research director for IT portfolio management at Enterprise Management Associates (EMA) and author of the white paper, “Business Intelligence for the Business of IT.”

 

One thing I’ve seen over and over again throughout my career is that IT is undermanaged. When you compare it to disciplines such as retail merchandising and supply chain, IT’s management capabilities are immature and underdeveloped. It’s the deepest irony that IT, which enables the business, is managed by spreadsheets even within the largest organizations.

 

Why is this? IT leaders typically rise through the ranks. They typically don’t have MBAs. In order to be competent with computers, you don’t have much time left over for business school. Now, I don’t think that MBAs are the answer to all IT’s problems – far from it! But people who get a degree in operations management or industrial engineering, for instance, learn important principles in school. They learn about Six Sigma, Lean, and Total Quality Management (TQM). They learn about measurement and statistics. And I think these kinds of skills are noticeably missing in IT management.

 

If IT leaders could apply these management techniques to IT, they could transform their organizations. Here are two examples of how IT leaders could apply industrial thinking to better manage the business of IT.


Driving Third Wave Businesses: Setting an information strategy as well as 5 ways to measure success

The-Third-Wave-9780553246988.jpgAs adjunct faculty at the University of Phoenix, I get to talk to students about the future of marketing and communications. In our dialogues, we discuss how business success increasingly depends upon understanding and leveraging information.    To make things more concrete, I share in particular the work of Alvin Toffler. In “The Third Wave,” Toffler asserts that we live in a world where competition will increasingly take place on the currency and usability of information.

 

To me, this drives to three salient conclusions for information age businesses.

 

1)   Information needs to drive further down in organizations because top decision makers do not have the background to respond at the pace needed by change.

2)   Information needs to be available faste,r which means that we need to make preprocessed, unstructured information readily available.

3)   Information needs to be available when the organization is ready for it. For multinational enterprises this means “Always on” 24/7 across multiple time zones.

Labels: IT strategy

IT thought leaders to share industry insights at HP Discover 2012 in Las Vegas

venetian.jpgHP Discover, HP’s largest event of the year, takes place at The Venetian │The Palazzo in Las Vegas from June 4-7. This year’s conference offers a vast array of informative keynotes, educational breakouts, open discussions, and best-practice solutions, as well as continual networking opportunities.

 

At HP Discover you’ll learn about important technologies and strategies that will shape the next decade of IT.

  • Preview upcoming technologies in confidential disclosure sessions.
  • Explore how specific products and services can solve business challenges you face.
  • Learn the outcomes of customer case studies of HP and partner technologies in action.
  • Hear new industry insights from enterprise IT thought leaders.

 

Register now and save $300 off the $1795 entrance price. Your resulting admission price will be $1495. Simply enter code DSCVRSW when registering to take advantage of the $300 discount.

Labels: HP Discover

HP Service Integration and Management has the answer for “supplier sprawl”

siam.jpgDoes this sound like a familiar scenario? Your IT dept provides a service to the business, but that service might actually be composed of networking services from Verizon, infrastructure services from HP and application services from SAP. When something goes wrong, where is the problem located? Who’s responsible? And how can you be sure these services all play nicely with each other, not to mention with your security and compliance policies?

 

This multi-sourced world of IT services presents a growing problem for IT. And cloud only exacerbates it. (According to at least one analyst report, business groups are adopting cloud faster than IT groups are.) The result is “supplier sprawl,” and it presents huge challenges to IT in terms of governance, security, reliability and more. That’s why today HP announced HP Service Integration and Management (SIAM for short), which offers enterprises  and the lines of business service assurance for  multisourced IT services.

Labels: IT services

5 ways to measure the success of application transformation

My picture2.jpgToday's IT organizations increasingly need to focus their technology dollars where it can drive the most business value. Mobility and cloud computing, for example, represent huge trends which place new and challenging demands on existing applications and their integration. However, most still have their IT investment socked away on legacy, keep-the-lights-on applications. Unless this investment is evaluated and largely refocused, IT organizations will find themselves between the proverbial rock and a hard place when it comes to generating new business value and productivity.

Labels: IT strategy

What’s the future of enterprise mobility? 2 HP Software strategists weigh in

paul muller enterprise mobility.JPGThe Discover Performance community has been focused on mobility recently with the latest issue of our newsletter. But what gets technologists really excited about mobility? To find out we asked two of HP Software’s best-known IT strategists to give their thoughts on mobility’s opportunities – and challenges.

 

HP Software Chief Software Evangelist Paul Muller and HP Chief Cloud Technologist Christian Verstraete each came up with a video to talk directly about mobility - where it is now and where it's going.

Labels: mobility

Going through organizational change? Here’s how to measure internalization

joshuabrusse.jpgBy Joshua Brusse, Chief Architect, Asia Pacific and Japan, HP Software Professional Services

 

I’ve written before about how management of organizational change (MOC) can bring tremendous benefits to organizations (see my post “3 elements for management of organizational change”). MOC can help organizations progress more quickly through the stages of change, arriving at internalization.

 

Only when employees have internalized the change is the change sustainable, and only then will the organization reap the benefits.

 

Internalization therefore is a key to achieving ROI on the change. But how do you know that your MOC program has been effective and that people have internalized the change you’ve wanted to make?

Labels: IT leadership

5 ways to measure the success of a hybrid delivery strategy

CIOs need to deliver more to their enterprises today. They need to be able to drive innovation, agility, and risk reduction. And they need to do this within the confines of a thinner IT investment envelope. These facts have CIOs and their leadership teams looking at a variety of sourcing options for their development and production environments. CIOs need, more than ever, to understand their organization’s core capabilities. According to Booz and Company, they need know where they can uniquely provide talent, knowledge, tools, and processes (http://www.strategy-business.com/article/10407?pg=7). Just like the rest of the business, this involves becoming focused and “clear minded” about their distinctive capabilities and their infrastructure and service portfolio.

Labels: IT strategy

Making multi-sourcing work - a European perspective

Last week I had the opportunity to sit down with Can Baydono (can.baydono@connecta.se), Senior Consultant from Swedish management consulting firm CONNECTA AB to talk about what's on the mind of CIOs in the Nordics in general and Sweden in particular.

Twelve trends for '12: #8 IT Management sprawl

“I love work; it fascinates me; I can sit and watch it for hours.” Jerome K. Jerome

Watch movement macro

 

Many IT leaders are faced with fragmented IT processes, automation and management tools that threaten to make management harder than ever. The challenge is for IT leaders to turn what could be a disaster into a differentiator by anticipating and managing the new heterogeneityWe live in a time of innovation and opportunity last seen twenty years ago. “Standardise and automate” is still a sound operating principal, the challenge in 2012 will be to lower the TCI (total cost of innovation).

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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation