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Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Displaying articles for: February 2012

How the VP of IT Ops can better drive business relevance

My picture2.jpgRecently, after hearing from my peers about what they think IT Vice Presidents of Operations care about, I decided to put my undergraduate anthropology degree to good use. For those of you that don’t know, anthropology is the study of cultures and involves doing field work and often asking hard and sometimes seemingly stupid questions. In the world of IT, anthropologists would try to discover what are the common cultural traits of the IT Operations leader, these overseers of the network, servers, and help desk. What is their unique world view? And they would seek the answer to the classic of all cultural anthropology questions, “what tools and technology do they use to solve problems?” 

Tags: IT strategy

2 lessons from business school that can transform your IT organization

charlesbetz.jpgBy Charlie Betz

 

Charlie Betz is research director for IT portfolio management at Enterprise Management Associates (EMA) and author of the white paper, “Business Intelligence for the Business of IT.”

 

One thing I’ve seen over and over again throughout my career is that IT is undermanaged. When you compare it to disciplines such as retail merchandising and supply chain, IT’s management capabilities are immature and underdeveloped. It’s the deepest irony that IT, which enables the business, is managed by spreadsheets even within the largest organizations.

 

Why is this? IT leaders typically rise through the ranks. They typically don’t have MBAs. In order to be competent with computers, you don’t have much time left over for business school. Now, I don’t think that MBAs are the answer to all IT’s problems – far from it! But people who get a degree in operations management or industrial engineering, for instance, learn important principles in school. They learn about Six Sigma, Lean, and Total Quality Management (TQM). They learn about measurement and statistics. And I think these kinds of skills are noticeably missing in IT management.

 

If IT leaders could apply these management techniques to IT, they could transform their organizations. Here are two examples of how IT leaders could apply industrial thinking to better manage the business of IT.


Driving Third Wave Businesses: Setting an information strategy as well as 5 ways to measure success

The-Third-Wave-9780553246988.jpgAs adjunct faculty at the University of Phoenix, I get to talk to students about the future of marketing and communications. In our dialogues, we discuss how business success increasingly depends upon understanding and leveraging information.    To make things more concrete, I share in particular the work of Alvin Toffler. In “The Third Wave,” Toffler asserts that we live in a world where competition will increasingly take place on the currency and usability of information.

 

To me, this drives to three salient conclusions for information age businesses.

 

1)   Information needs to drive further down in organizations because top decision makers do not have the background to respond at the pace needed by change.

2)   Information needs to be available faste,r which means that we need to make preprocessed, unstructured information readily available.

3)   Information needs to be available when the organization is ready for it. For multinational enterprises this means “Always on” 24/7 across multiple time zones.

Labels: IT strategy
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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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