Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

For additional in-depth articles on critical topics for IT executives, visit  http://hpsw.co/b7NWj4e

Displaying articles for: November 2012

3 Goals for Setting Service Level Agreements

IMG_1614-Edit_SML.jpgSeveral years ago I talked to a brand name bank about their SLA process with their customers. IT was already measuring performance, so they had an idea how well they were doing. They suggested that their current numbers should be their SLAs. Or maybe they would adjust the SLA a peg up or a peg down based on how much the customer complained. This IT department was setting SLAs based on what it was doing—not on what the enterprise actually needed. It really should be the other way around.

 

 

How vendor management can bring cloud success

michael-garrett2.jpgThere are few who seriously doubt the future of information services is ‘cloudy’. This move to cloud computing often presents some serious challenges for IT professionals, who may previously have controlled every element of the IT services they delivered. Now they face unprecedented user demand for specialized IT cloud applications from many suppliers, other than themselves and from pressurised colleagues who are less interested than ever in how IT services are delivered.

 

Not being responsible for creating an IT service though is no excuse for not managing its success.

Labels: Cloud

How to reduce business and IT risk while limiting security vulnerabilities!

IMG_1614-Edit_SML.jpgIf emergency changes aren’t already a big issue for your IT shop, they should be. Why? Well, let’s get clear on what an emergency change is in the first place. It is a change that is recorded after the change has been implemented. It has been recorded largely for compliance reasons. Often it can be a change to fix an implementation gone south. COBIT 5 worries enough about this category of changes that it has even created a KPI to measure emergency changes that are not approved post implementation.

Security and IT Operations in 2020

blog_thief.jpgAs we wrote the new IT Operations 20/20 chapter of the Enteprise 20/20 crowd sourced future vision, it become clear to us that all the technological wonders of 2020 are predicated upon us having good security and privacy management.

 

This post highlights the challanges we face in tackling security and privacy in 2020:

 

  • The hacker explosion as 2 billion more people get web access
  • Mobile malware as millions more mobile apps get released
  • "Dirty" bring-your-own-devices poluting the corporate network, and thus, data
  • Business processes calling cloud services, which in turn, call other cloud services
  • Increasing use of SaaS makes those SaaS providers a large, prestigious target for hackers
  • The increase in the number of smart devices and arrays of sensors massively increases the "attack surface" for hackers. It also raises a whole series of privacy issues
  • Privacy in collaboration systems between groups of people working together

At HP Discover 2012, find out how you can navigate the Road to 2020

Dan Wood.jpgBy Dan Wood 

Join us as we unveil volume one of the crowd-sourced ebook, Enterprise 20/20, and showcase VisionaryX, a technology-enabled enterprise that HP has helped put on its own Road to 2020.

Announcing the new IT Operations 20/20 chapter

Hybrid_App.jpgWe've just released the new IT Operations 20/20 chapter, part of our crowd sourced vision for the enterprise in 2020.

 

This post gives a summary of the chapter.

Better Managing IT and Business Performance During a Season of Peak Demand

IMG_1614-Edit_SML.jpgThis week I’m continuing to write about using process goals in the COBIT 5 standard to improve your IT performance, but I’m shifting the focus from development to ops. We’ll start by looking at availability and capacity. According to COBIT, managing the availability and capacity process is about balancing current and future needs for availability, performance, and capacity with cost-effective service provisioning. This includes assessing current capabilities, forecasting future needs, analyzing business impacts, and assessing risks for identified future requirements. Wait a minute, didn’t say earlier that I was moving from development to ops? I did, but for the area of availability and capacity, operational leaders are responsible for assessing the risk as well as the implementation requirements for meeting for requirements in the planning stage.

Reading the wrong tea-leaves: Why unstructured sentiment analysis is so important

blog  - tea leaves.jpgIn order to get a fuller picture of what's really happening "out there", it is best to look at structured data and  unstructured data created by social media and the like.  

Where the innovation is: A look at cloud, mobile, social media

AhiGvirtsman-Caption.jpgBy Brian McDonough, Discover Performance Managing Editor

 

The new, all-innovation issue of Discover Performance interviews Ahi Gvirtsman, head of innovation at HP Software. He discusses what business innovation looks like, and how enterprise CIOs should approach it. In this excerpt from the conversation, Gvirtsman looks at the most innovative technology trends in IT and what they mean to the enterprise.

 

Labels: Innovation
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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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