Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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Displaying articles for: October 2012

Does your IT project matter to your business executives?

daniel_dorr.JPGBy Daniel Dorr


In CIO Magazine’s recent “State of the CIO” survey, they found that only 26 percent of CIOs say they spend significant time on “driving business innovation.” But 53 percent want to spend more time on that activity in the future. However, these CIOs are unaware of one thing: they may be driving business value today, and not even know it.


CFOs and business leaders are interested in business-specific applications and tend to think they are the only way to drive business value. But even more “basic” IT projects like application rationalization and modernization, cloud, security and information management can drive significant business value—if you know how to make the connection.

Labels: IT Value

COBIT 5 tears down the wall between Dev and Ops and puts quality squarely in between

IMG_1614-Edit_SML.jpgThis week we turn to what COBIT 5 can tell us about quality. This process aims to define and communicate quality requirements for all processes, procedures, and the related to enterprise outcomes. This includes controls, ongoing monitoring, and the use of proven practices and standards in continuous improvement and efficiency efforts. This makes the wall between development and ops an artificial one. Quality clearly needs to not only be designed in, but measured throughout the application lifecycle. The purpose of this process is to ensure consistent delivery of solutions and services that meet quality of the enterprise and satisfy stakeholder needs. The key idea is that projects and programs deliver services (enterprise capabilities) and these capabilities need to be continuously improved and made more efficient during their lifetime.

IT must be more than a service broker

TI chap blog.pngSome say that the IT department of the future will be a service broker, choosing the right services for the business to use.


I believe that IT much be much more than this. They must create competitive business processes, they must create compelling applications and they must collect, look after and analyse the data, both structured and unstructured, that the enterprise's business processes create.

What your business results are telling you about your IT environment

daniel_dorr.JPGBy Daniel Dorr


Want your IT organization to have an impact on the business and deliver real value? Don’t look at your IT environment to figure out what your priorities should be. Look at your 10-K.


As a leader of HP’s CIO Agenda workshops, I work with a lot of CIOs to identify the business value that technology can bring to their enterprises. One thing we’ve seen over and over is that business symptoms point to IT solutions. Take your business results and benchmark against your peers. If you’re lagging behind market leaders, look at the technology at use in those areas – that is where you’ll find the greatest potential for improvement.


5 goals to better manage solution identification and build through COBIT 5

IMG_1614-Edit_SML.jpgIn our most recent post on COBIT 5, we considered what it prescribes for programs and projects. This week, we turn our attention to the solutions identification and build process, which aims to keep solutions in line with enterprise requirements. As such, it includes the topics of design, development, procurement/sourcing, and partnering with suppliers/vendors. For this reason, the activities for this process are configuration management; test preparation; testing; requirements management; and maintenance of business processes, applications, information, infrastructure, and services.With this mouthful, the process’s purpose is to establish timely and cost-effective solutions capable of supporting enterprise strategic and operational objectives.

How do you benchmark your service desk performance?

IMG_1614-Edit_SML.jpgRecently, we asked several HP customers to share with us the values they thought should be benchmark comparisons for several typical service desk metrics. We also asked them to confidentially share their performance by selecting a range bucket that most applies to them. A lot of interesting data came out of these interactions, but for this post I’ll focus on what we learned about one really important service desk metric: first call resolution.

Why SaaS will probably beat Enterprise IT (when it comes to non-core apps)

clouds for blog post.jpgSaaS providers have a number of inherent advantages over Enterprise IT when it comes to providing non-core applications to the enterprise. They also have some disadvantages too. This post discusses the pros and cons.


(photo : Karin Dalziel,

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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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