Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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Displaying articles for: October 2012

Does your IT project matter to your business executives?

daniel_dorr.JPGBy Daniel Dorr


In CIO Magazine’s recent “State of the CIO” survey, they found that only 26 percent of CIOs say they spend significant time on “driving business innovation.” But 53 percent want to spend more time on that activity in the future. However, these CIOs are unaware of one thing: they may be driving business value today, and not even know it.


CFOs and business leaders are interested in business-specific applications and tend to think they are the only way to drive business value. But even more “basic” IT projects like application rationalization and modernization, cloud, security and information management can drive significant business value—if you know how to make the connection.

Labels: IT Value

COBIT 5 tears down the wall between Dev and Ops and puts quality squarely in between

IMG_1614-Edit_SML.jpgThis week we turn to what COBIT 5 can tell us about quality. This process aims to define and communicate quality requirements for all processes, procedures, and the related to enterprise outcomes. This includes controls, ongoing monitoring, and the use of proven practices and standards in continuous improvement and efficiency efforts. This makes the wall between development and ops an artificial one. Quality clearly needs to not only be designed in, but measured throughout the application lifecycle. The purpose of this process is to ensure consistent delivery of solutions and services that meet quality of the enterprise and satisfy stakeholder needs. The key idea is that projects and programs deliver services (enterprise capabilities) and these capabilities need to be continuously improved and made more efficient during their lifetime.

IT must be more than a service broker

TI chap blog.pngSome say that the IT department of the future will be a service broker, choosing the right services for the business to use.


I believe that IT much be much more than this. They must create competitive business processes, they must create compelling applications and they must collect, look after and analyse the data, both structured and unstructured, that the enterprise's business processes create.

What your business results are telling you about your IT environment

daniel_dorr.JPGBy Daniel Dorr


Want your IT organization to have an impact on the business and deliver real value? Don’t look at your IT environment to figure out what your priorities should be. Look at your 10-K.


As a leader of HP’s CIO Agenda workshops, I work with a lot of CIOs to identify the business value that technology can bring to their enterprises. One thing we’ve seen over and over is that business symptoms point to IT solutions. Take your business results and benchmark against your peers. If you’re lagging behind market leaders, look at the technology at use in those areas – that is where you’ll find the greatest potential for improvement.


5 goals to better manage solution identification and build through COBIT 5

IMG_1614-Edit_SML.jpgIn our most recent post on COBIT 5, we considered what it prescribes for programs and projects. This week, we turn our attention to the solutions identification and build process, which aims to keep solutions in line with enterprise requirements. As such, it includes the topics of design, development, procurement/sourcing, and partnering with suppliers/vendors. For this reason, the activities for this process are configuration management; test preparation; testing; requirements management; and maintenance of business processes, applications, information, infrastructure, and services.With this mouthful, the process’s purpose is to establish timely and cost-effective solutions capable of supporting enterprise strategic and operational objectives.

How do you benchmark your service desk performance?

IMG_1614-Edit_SML.jpgRecently, we asked several HP customers to share with us the values they thought should be benchmark comparisons for several typical service desk metrics. We also asked them to confidentially share their performance by selecting a range bucket that most applies to them. A lot of interesting data came out of these interactions, but for this post I’ll focus on what we learned about one really important service desk metric: first call resolution.

Why SaaS will probably beat Enterprise IT (when it comes to non-core apps)

clouds for blog post.jpgSaaS providers have a number of inherent advantages over Enterprise IT when it comes to providing non-core applications to the enterprise. They also have some disadvantages too. This post discusses the pros and cons.


(photo : Karin Dalziel,

How to avoid the coming productivity slump in IT

keithmacbeath.jpgBy Keith Macbeath, senior principal consultant with HP Software Professional Services


IT is going through a significant transition right now, and it’s creating skills gaps that can potentially have a big effect your organization’s productivity. Cloud, for instance, is driving a huge focus on automation, particularly in the area of operations, and so people who understand this are in demand. And systems of engagement (which I’ve written about previously), mean that enterprises are searching desperately for people who can build, say, Facebook apps. Big data is exploding as a trend in IT, but do you have the resources to exploit it? This shift in skills is happening now, but it’s going to be even more critical over the next few years.


This change in skills is something you need to get out in front of and manage. You don’t want to have to delay projects because you can’t get the skills, or be forced to go outside and spend huge amounts to get them. If you don’t start tracking and managing for skills now, you’ll be limiting your productivity and ability to compete in the future.

Enterprise Support in the year 2020

cables blog.png

  • Support will get easier as systems are able to self-diagnose themselves better. 
  • The ability to search ocial media interactions around products will enrich support information.
  • BYOD will make support harder.
  • Use of cloud services in business processes will also make support harder.
  • As the number of smart devices and sensor arrays "out there" increases, somebody has to support them. Will this be IT or will it be business computing?

(Image : JordanHill School, D&T Dept :


6 goals IT should use to better manage programs and projects

IMG_1614-Edit_SML.jpgLast week, we considered what COBIT 5 prescribes for portfolio management. This week we turn our attention to the management of the investment portion of the portfolio. The process around the programs and projects is about managing to ensure they are aligned with enterprise strategy and coordinated through an initiate, plan, executive, and close phases. This includes importantly a close phase post-implementation review. In terms of purposes for the process, they are as follows:

Essential CIO skill: Self-promotion

brian_mcdonough.jpgBy Brian McDonough, Discover Performance managing editor


The newest issue of Discover Performance includes an article summarizing the lessons of the debut chapter of the Enterprise 20/20 crowdsourced ebook, describing the skills that CIOs—or aspiring CIOs—will need to have on their resumes by 2020. The e20/20 community focused on four attributes that will be critical to becoming one of these future IT executives: Driver of innovation, cross-discipline collaborator, information enabler, and balancer of security, risk and performance. 


Piet Loubser, a senior director in HP Software who focuses on metrics, suggests there should be a fifth vital attribute: the ability to communicate these skills and their results.   “It seems to me that the CIO will compete with lines of business for technology dollars,” Loubser notes, “and the CIO will not only have to be good at these four things, but will have to be able to demonstrate it continuously to the CEO and the rest of the business.”

Labels: CIO leadership

The wave of cloud-based apps is coming: Are you ready for these 2 big changes?

Stephen_DeWitt.jpgBy Stephen DeWitt


By the year 2020 we’re going to live in a world defined by applications. There will be 6 billion people online who use 30 billion devices on a 1.3-trillion sensor network. Every automobile, trellis, winery and corn row will have sensors. With these devices and sensors, we will conduct half a trillion e-commerce transactions every day. Enterprises have to deliver an application portfolio for that world, and their apps cannot be tied to devices. They have to become cloud-based and able to be pushed to anything with glass. This reality is going to define every aspect of IT and the human ability to tap into data. By 2020, we will talk about our own “state” rather than our own devices.


Labels: enterprise 2020

What will BYOD look like in 2020?

7048801715_565030b4df.jpgWe all have our favorite devices - in fact, our favorite laptop, our favorite tablet, our favorite smartphone and maybe, in the future, our favorite smartTV.  And we want to do our work on these devices - we don't want to use "the company brick". 


Companies are increasingly allowing this - bring your own device, or BYOD, as it's called. But with BYOD comes risks and costs - large security risks and much higher development and testing costs.


Jumping forward eight years, what will BYOD look like in 2020? 

5 goals IT should use to show it can meet changing enterprise priorities and demands

IMG_1614-Edit_SML.jpgLast week, we considered what COBIT 5 prescribes for innovation. This included looking at the need to ensure that innovation is focused upon extending the differentiation of what Booz and Company calls the enterprise capabilities system (in other words, its tools, talent, processes, infrastructure, etc). This week we extend these ideas to consider what the COBIT standard says about the portfolio process. The aim of this process so it is clear is to optimize the performance of the overall portfolio of programs in response to program and service performance and changing enterprise priorities and demands. To me this describes a cradle-to-grave view where IT is charged with ensuring that the portfolio of services (whether existing or extension) meets the enterprise’s priorities and demands. Do this and you are strengthening the enterprise’s capabilities system, and thus its capacity for innovation.

How to build a case to your CFO for IT management tools

charlesbetz.jpgBy Charlie Betz


IT is under perpetual challenges to be more transparent financially. And the imperative for transparency only grows if you’re a CIO who’s now reporting to a CFO.  


I’ve worked in some pretty large companies, and I know that many senior IT managers don’t have nearly the information that they need to manage those shops effectively. The current practice in IT is nowhere as data-driven as it should be. This is one reason I’m so fascinated by what HP is doing with its IT Performance Suite and the Executive Scorecard.


The potential to manage IT in a much more quantitative fashion exists. And there is tremendous low hanging fruit, in the systematic application of integrated reporting and analytics on IT management data. There’s also the potential to better execute on some fairly well understood measurement approaches. The problem is, to do this, you need tools and you need a system, and building the case for this is very hard.

Labels: IT management

The secret sauce for IT transformation? Here are 2 key ingredients

davidwray.jpgBy David Wray, Chief Technology Officer, HP Software Federal Professional Services

In a recent post I talked about the bold new visions of Cloud First and Share First that are shaping federal IT. These are exciting plans that really have the potential to transform government IT.

But once the excitement of the vision wears off, the hard work begins. How do you actually effect a large-scale IT transformation? What is the secret sauce?

Labels: Federal IT

The increasing role of the Enterprise App Store

ent app store blog.001.pngI believe that we will increasing use of "Enterprise App Stores".


By 2020, these will contain more than just apps. They will contain pre-build integrations, cloud services for use within business processes and they will contain platforms from which applications can be build should the suitable application not exist. 

Six ways CIOs or anyone can survive office politics

Joel Dobbs.GIF Joel H. Dobbs is the CEO and President of The Compass Talent Management Group LLC (CTMG), a consulting firm that assists organizations with the identification and development of key talent and with designing organizational strategies and structures to maximize their ability to compete in the business worlds of today and tomorrow. He is also an executive coach and serves as Executive in Residence at the University of Alabama at Birmingham School of Business.  Joel is also a popular and frequent contributor to the Executive CIO Forum where a version of this article was first published


While the U.S. political process is in full-blown mode with a presidential election looming, the truth is for  IT leaders office politics will always be a part of organizational life. In this post, Joel looks at some common office politicians.  See if you recognize any of these characters.  And then Joel offers some suggestions for surviving in a highly political office environment. 

Improving innovation capabilities with COBIT 5 --3 ways to do so

IMG_1614-Edit_SML.jpgAs a follower of the COBIT 5 series, you already know the new release of the COBIT standard helps IT organizations achieve greater financial transparency, customer satisfaction, operational excellence, and future orientation. Obviously, an important element of future orientation should be the innovation commissioned by IT to support its business customers. Clearly, this requires that IT organizations have their “eyes wide open” to trends in information technology and services. And as well, it requires an IT organization with the ability to deliver against innovation opportunities and ensure that the benefit from the innovation really solve business needs.

Labels: Innovation
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