Discover Performance Blog
Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Testing times: How to deliver apps in hours, not months

AC.jpgAlastair Corbett leads HP’s UK&I Software Business Unit and has responsibility for its strategy, the promotion and selling of the IT Performance Suite and related services.

 

Our modern world is characterised by 24x7 living, short attention spans and “grazing” on information. Presumably that makes you a minority individual, for reading thus far. Yet this characterisation is, quite bluntly, true for many organisations: The delivery of apps and updates must be both rapid and of high quality.

 

Successful businesses use their ability to be flexible—reacting to situations as they develop—as a significant differentiator. And given that many organisations are fundamentally reliant upon software, the ability to modify and develop new apps in a short space of time is critical.

Unbreak my Heartbleed

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Ken O'Hagan is director of software presales at UK&I at Hewlett-Packard.

 

The Heartbleed bug has broken the Internet’s heart. At the bedrock of the web’s security, we have SSL—the trusted padlock in the browser. It has been the Holy Trinity of trust across the Internet for years, and now the day has arrived when the ultimate blasphemy has occurred: SSL has been cracked and it has broken the Internet’s heart.

 

This is a scary thought, as this brings into stark light the relative fragility of IT. From a security perspective it reinforces the simple premise of “trust no one.” This is a massive quake to the online world, the ripples of which are being felt across the globe.

Labels: security

MWC 2014 sessions capture key strategies for enterprise mobile applications

Mobility presents a significant opportunity for enterprise IT to deliver more value to the business through solutions, data, and applications, but it also introduces much greater complexity. You need forward-looking strategies and specialized tools and skills to develop enterprise mobile apps that support BYOD and the expectations of your users—while properly managing and securing the data.

 

To bring you some great ideas on using mobility to transform your business, we’ve gathered links to videos of eight sessions HP presented at Mobile World Congress 2014 in Barcelona.

Labels: HP software

The washed-up CIO: From up-and-comer to persona non grata

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Joel H. Dobbs is the CEO and President of The Compass Talent Management Group LLC (CTMG), a consulting firm.

 

We’ve all read books and seen movies about promising executives whose rising careers transform into crashing failures. Perhaps you’ve even seen it firsthand—even worse, perhaps it has happened to you. It can happen for a number of reasons, perhaps due to ethical or moral failures. Sometimes, as I explored in an earlier post on executive derailment, the problem can be traced to an IT executive’s failure to build and nurture peer relationships. But sometimes it is something else.

Labels: IT leadership

Discover Performance Weekly: Working hard or hardly working: what are your employees up to?

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In this episode, HP Software evangelist and VP of Strategic Marketing Paul Muller (@xthestreams) examines a recent study that found only 13% of employees are engaged at work. Paul sits down with Lou Markstrom, an author, coach and business and personal development consultant, and Joshua Brusse, chief architect and CTO for HP Software APJ. Hear strategies to drive better engagement at work and improve work-life fulfillment outside of work.

 

Watch the video now!

Why converged security matters: The business benefit of integrating security with IT operations

gerben verstraete.jpgBy Gerben Verstraete

 

Managing security risks in the enterprise takes a coordinated effort. In many organizations I work with, security is isolated from IT management functions and lacks complete insight into services operations. Security is often an afterthought when new IT capabilities are being built and deployed. This can be a huge liability when your trade secrets, customer details, or brand names are at stake.

 

By integrating information from IT operations and security, you can add enriched context to both infrastructure and security operations. Doing so lets you automate the process of pinpointing threats, thwarting harmful intrusions before they can cause significant damage.

                                                                                                                                                                                                              

Labels: HP BSM

How HP's big data platform, HAVEn, is used to optimize complex systems

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We are creating ever more complicated systems. But we need help to optimise these systems; to optimise the resources we apply to these systems.
 
In this post I look at how big data is used to optimise our complex systems.
 

 

Using HP's big data solution to fix problems with complex systems

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Us humans are creating ever more complex systems. Which is great. But whenever these systems go wrong, it’s becoming harder to figure out where the problem lies. Big data can help because typically, these complex systems create a lot of data that we need to analyse quickly in order to diagnose problems.
 
In this post, I look at how HP's big data solution, HAVEn, is being used to fix complex problems. 

How customers are using big data to improve operations

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In this post, I look at how customers are using HP's big data solution, HAVEn, to improve their operations - IT operations, business operations, security operations.

 

We look first at fraud and compliance management.

CIO to CEO: Climbing the leadership ladder

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In the Deloitte CIO Survey 2013, the professional services firm found that many CIOs yearn to have a deeper impact on business strategy and move up the corporate ladder. Polling 700 CIOs and IT leaders from 36 countries, the survey found that nearly a half of the respondents were looking to further their careers in positions beyond IT. Aspiring to more senior roles in the executive management team—notably the COO or CEO role—and moving to a career outside of IT “may have been unlikely in the past,” the report found, “but our survey shows that attitudes and aspirations on this are starting to change.”

 

To connect the dots along the path from CIO to CEO in the real world, we caught up with Shawn Banerji, whom we spoke with last year about IT mentoring, succession and the changing role of the CIO. As a managing director at Russell Reynolds Associates, Banerji advises clients on the role of technology across the enterprise and helps them attract the leaders of the future. Banerji, too, sees the enterprise IT landscape shifting, but it’s not without challenges for IT leaders who want to move ahead.

Labels: Leadership

Discover Performance Weekly: A guide to innovation: Make big risks pay off big time

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Taking big risks can have big innovation payoffs, but you have to follow the best practices for fostering risk and innovation. In this episode of Discover Performance Weekly, HP VP of Strategic Marketing Paul Muller (@xthestreams) discusses the innovation process explored in the article “The smart way to embrace risk—and make it pay off.”

 

Watch the video now!

Application Performance Management that meets today’s Ops challenges head-on

O'Hagan.jpgKen O'Hagan is director of software presales at UK&I at Hewlett-Packard.

 

I have been allowed away from my desk of late to see the inner workings of our customer’s operations support teams. I don’t get a chance to do it as often as I used to, so I enjoy taking an almost time-lapse view of how Operations Management is evolving over the years.

 

We have seen tectonic shifts in technology over the past four to five decades (for the record, not quite personally in my case). Each era has brought its own set of challenges to isolating infrastructure issues so they can be diagnosed and fixed. With the mainframe, we had to diagnose a simple terminal device, through (early on) an SNA network, to “THE HOST”—then it was very reasonably easy (no offence to the Mainframe Jedis who maintain the equilibrium) to spot the failed jobs once there.

 

How IT must transform to meet the challenge of today’s software-defined enterprise

SDN-SS.jpgGone are the days when IT was a supporting infrastructure, managed separately from the actual work of the business. Today, IT has moved to the core of what an enterprise does, making every business into a software business.

 

VP and chief evangelist of HP Software Paul Muller, along with industry leaders Jeff Immelt of GE and Damon Edwards of DTO Solutions, explore how IT can embrace the software-defined enterprise, the benefits of transformation, and action items for the CIO, in the SlideShare presentation, “The Software-defined Enterprise - Rediscovering the role of software in the enterprise.”

 

View the presentation now.

Labels: software

Discover Performance Weekly: Using information to drive innovation and agility

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HP VP of Strategic Marketing Paul Muller (@xthestreams) discusses how you can learn "what to build" by harnessing the power of information with with Chris Selland (@cselland), VP of marketing and business development at HP Vertica.

 

Watch the video now.

Change management and configuration management bring stability to the cloud

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Louise Ng is the WW CTO for Cloud & Automation services at HP.

                                                   

Cloud can help your enterprise stay competitive. But for cloud to be effective, you need to make sure you include legacy IT processes like change management and configuration management when you stand up your infrastructure. If you don’t integrate these processes into your cloud, you’ll have the same problems you had ten years ago when you were optimizing your IT processes. And those problems will directly affect your bottom line.

 

The business impact of neglecting IT processes

You’re spinning up this new thing called cloud but the reality is, customers have been standing up storage and servers and networks for years. Now you’re automating it and using resources more efficiently, but you’re still using that capability to deliver services. It’s just faster.

 

 

 

How CIOs should handle high-maintenance IT workers

high-main.jpgJoel H. Dobbs is the CEO and President of The Compass Talent Management Group LLC (CTMG), a consulting firm.

High-maintenance employees can be frustrating to manage and, if you let them, they can suck the life out of you and consume large chunks of your day. They come in a variety of forms—here are some common types you might have come across in your IT shop, and ways to handle them. I would welcome your comments on these as well as others that have challenged you.

Labels: IT leadership

Discover Performance Weekly: Government in technology: Big brother or big bother?

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What is the role of government in technology? That’s the question HP Software evangelist and VP of Strategic Marketing, Paul Muller (@xthestreams), poses to security experts in this week’s episode of Discover Performance Weekly. Paul is joined by:

 

Watch the video now!

A roadmap for DevOps: 4 steps to greater agility

michael-garrett2.jpgThere are some situations where there are advantages to being small and new. When it comes to enterprise IT, DevOps is one. In HP Software Professional Services, we work with a number of customers who are looking to implement DevOps in their organisations. We see many smaller customers already adopting DevOps, especially if they’re in technology. But for our large enterprise customers whose systems have been built in a traditional way and who have traditional operational systems in place, it’s much more of a challenge. The bigger the scale of the IT the more difficult it gets.

 

Based on our experience helping these customers become more agile, we can help even the largest, most entrenched IT organisation adapt. Here's how.

Labels: DevOps

The Agile—on balance—enterprise

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Ken O'Hagan is director of software presales at UK&I at Hewlett-Packard.

 

I was reading a rather interesting and astute Forrester report that puts forward a number of compelling points around Agile development and how it is not necessarily the cure for lack of agility in itself, but is part of the value chain of the overall lifecycle of a service.

 

I don’t hide it: I believe I am a moderately competent techie at heart. I earned my spurs on the front line in Programmes and Systems Administration, but lately I've been dragging memories from the “Mind Palace” (thank you, Sherlock) to help me contextualise the IT environment of 2014 in my current role at HP.

 

After having read the Forrester report and pondering the points laid out within, I began to apply it to my old job and it all rings true. In managing a project in HP Project and Portfolio Management or another project management tool, you need to minimise and protect the critical path. If you don’t, then you get delays and cost overruns as punishment.

Discover Performance Weekly: Fast-track your organization with the software-defined enterprise

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In episode 7 of Discover Performance Weekly, DevOps expert and managing partner at DTO Solutions Damon Edwards (@damonedwards) joins HP Software evangelist and VP Paul Muller (@xthestreams) to discuss how organizations are fast-tracking their own transformation by taking advantage of the software-defined enterprise.

 

Watch the video now!

How people are using Big Data - Customers 360

customers360.pngI’m going to write two blog posts on how HP’s customers are using big data. I’ve split the blog into two because big data use cases seem to break nicely into those that improve our interactions with customers - “Customers 360” as we call it - and those that improve our back-end operations systems - “Operations 360” (I’d like to thank my colleagues in HP ES’s Information Management and Analytics group for this characterisation.

 

Let’s then start with Customers 360. This in turn splits into two :

  1. Targeted marketing : using big data to better market to our customers
  2. Better products and services : using big data to create better products and services
We’ve been using data analysis to do targeted marketing and to create better products and services for years, right? So what does big data bring to the party?  I think it brings four things:

5 elements to successful enterprise mobile apps

michael-garrett2.jpgFor many businesses mobile is an imperative. A recent study revealed 52% of travelers used a mobile device to book travel (compared to 48% on a laptop). And according to a U.S. Federal Reserve report nearly 50% of smartphone owners used mobile banking applications in the last 12 months. In HP Software Professional Services we work with a number of large enterprise customers in industries like retail banking, transportation, and so on. Mobile is the way your end customers are coming to you and interacting with you. If they can’t find you on mobile, forget it. And customers expect high performance. If your mobile app isn’t very good, they’re gone.

 

Compared to consumer apps, enterprise apps require a much stronger and more robust methodology not only in developing them but also securing them. We’ve worked with a number of customers to meet their enterprise app challenges. Recently we helped a very large financial services customer in the U.S. create their mobile retail banking app. Drawing from their experience, I’ve put together five best practices that can help you in your mobility journey.

Labels: mobility

Discover Performance Weekly: Confessions of CIOs: How to develop strengths for today's leadership

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This week, HP Software Chief Evangelist Paul Muller (@xthstreams) discusses IT leadership with former CIO and current CIO advisor, Tim Crawford, and CIO of Box, Ben Haines. HP Autonomy's VP of Strategic Marketing, Brian Weiss (@bd_weiss) also joins in to discuss skills needed to lead a large IT group.

 

Watch the video now!

Backstage with HP Software at RSA Conference 2014, Mobile World Congress, more!

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We often find great content on other HP online destinations, and from time to time, we share them with you right here. In the past few weeks, we’ve seen some great coverage of Mobile Word Congress, the RSA Conference 2014 and some great thought leadership from the HP Security Products blog.

 

If you couldn’t get to San Francisco for the RSA Conference 2014 late last month, fear not—Backstage with HP Software brings you highlights with plenty of video coverage from the event. We suggest you start with “Stop Looking for the Silver Bullet: Start Thinking Like a Bad Guy,” in which HP's Art Gilliland, SVP and GM for Enterprise Security Products, summarizes his keynote speech from the conference (the full keynote is here). As you might recall, we featured a post about Art here recently, and—if you haven’t yet—you’ll want to check his interviews on the Discover Performance site: “Staying ahead of the cybercriminals” and “Shift to protecting what matters most.”

Labels: HP software

3 key questions to ask if you want an efficient cloud service

Ng.jpgImagine if your city responded to a parking shortage by randomly building parking lots without analyzing where the shortages are or how people in different neighborhoods need to park and when. Most likely it wouldn’t solve the problem. That’s what it’s like when IT stands up cloud infrastructure on demand without any lifecycle management that ensures how, when and how long the business plans to use it.

 

Before you use the cloud to develop applications, you should first examine your end-to-end processes and draw up a cloud service design, so that people have a way to come and request what they need and how long they need it. If you don’t, you’ll end up with useless virtual parking lots in the form of siloed and orphaned resources. By designing your cloud services, you define for both the user and IT what they can and cannot expect from the service delivery capability.

 

Here are the three crucial questions you need to ask.

 

Louise Ng has more than 25 years in multiple IT positions across a variety of industries. Today she is the WW CTO for Cloud & Automation services at HP, and she specializes in leading large-scale projects that deliver quality services through operational optimization.

Labels: Cloud

Correction to .. Operations Analytics

tablets everywhere.jpegIn my pervious blog post on Operations Analytics, I said that Kamla (the hero of the post) couldn't put monitors onto BYOD mobile devices. 

 

It was pointed out to me by one of our BSM experts, that this is no longer the case.

 

(Read the details) ...

Big Data in Action : The magic of Operations Analytics

cables blog.pngBYOD, cloud, shadow IT and increasingly complex IT landscapes all mean that we simply can't put monitors on everything we are asked to manage.

 

So, we need to "record everything" that happens in our IT landscape, otherwise we get weird performance problems we can't diagnose, because by the time we get there, all the evidence has disappeared. But recording everything means we need to be able to store and analyze huge amounts of information, quickly. Enter big data. The solution to this problem is known as Operations Analytics.

 

Let's look at a story under two different sets of conditions. One without Operations Analytics. One with. Needless to say, the one with Operations Analytsics turns out well, and everyone is happy. 

Software Quality in a world of Continuous Delivery - The New Virtual[-ized] Reality?

Rafa.jpgAs I watched the Sochi Winter Olympic games last week, I marvelled at the courage of the ski jumpers and tried to imagine what training regime could ever prepare them for such an extreme sport?

 

What must it feel like in those final seconds before launching from the slope with only the aerodynamics of a pair of skis and your own body shape for protection?

The New Style Of Business : what does Enterprise 2020 tell us?

Reva_NXG.jpgHP talks about “A New Style of IT”. Of course, IT only exists to serve the business.

 

So, before we talk about a “New Style of IT”, I believe need to characterise a “A New Style of Business”.

 
Over the last two years, we at HP have been building a vision of what the Enterprise of the year 2020 will look like. We have published a series of chapters on the different aspects of the Enterprise of 2020.
 
I believe that Enterprise 2020 can help us to define A New Style of Business. 
 
(Picture : Mahindra Reva Electric Vehicles Private Limited)

3 success factors you need for automation

michael-garrett2.jpgI was talking with a customer the other day about a technology implementation that would save them considerable time and money: automation. But whenever they would present to the technical staff the comment that kept coming back was ‘Well, the problem with that is …’

 

To me this is a great quote, because it shows you the barriers that get put up, especially around automation projects. It almost doesn’t matter what ‘the problem’ is: ‘Our environment is different…’ or ‘We don’t do things that way…’ When it comes to automation, resistance can be significant.

 

But automation brings so many benefits—for one thing, the returns are huge—it’s almost a magic story. The question is, why are some IT organisations slow to implement it? From what I see as head of HP Software Professional Services, customers do understand the value, and many are pursuing automation projects. But they may be missing a key success factor.

Labels: automation
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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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