What is driving a so called "new style of IT"?

Where do you have mobility in your budget?

mobility.jpgHeretofore, mobility has been the province of young people doing Facebook, Twitter, Mapping, and even an Words with Friends. However, as Gen Yers enter the workforce and as us Gen Xers and Baby Boomers get hip, the place to engage has moved from the PC to a mobile app. Even my wife before we go to bed at night is playing with one of her smart phone apps. These apps, in contrast, to the green screen applications of the past are all about the total user experience. In the word’s of Stephen Dewitt, today’s apps are fun, intuitive, and anywhere, anytime. 

 

 

 

This presents a challenge for you the CIO because you have bearly managed to survive the great recession and the austerity that came along with it and you now have to respond to a seismic change in how your users want to interface with you and services you manage or provide. I want to suggest that Geoffrey Moore the author of “Crossing the moore.jpgChasm” and “Dealing with Darwin” among other works has an answer. He suggests that we need to move from “systems of record” to “systems of engagement”. And while this may already be happening in your customer interfaces like mobile banking, the next great frontier is really business to business. Geoffrey says, let’s face it 90% of the value you are going to extract from the systems of record has already take place. But the systems of engagement are at their infancy. Today, Geoffrey suggests CIOs need to take investment out of systems of records and put it into the system of engagement.

 

He continues by saying that IT organizations need to re-engineer how users IT consume the applications and services that IT provides. And this starts by designing for the human experience of IT. This is clearly about moving from the existing state to future state. It is about coming up with a “digital representation” of the enterprise internally and externally. Geoffrey says this is fundamentally about changing the user experience—we moving the experience from the database to the app. It is amazing to think when I started at Peregrine one of our marquise applications was presented to me not as user experience but really a database. Geoffrey has this right when he says this is about user centric design.

 

To be effective here, Geoffrey says we need to start by looking for the moments of engagement—creating an expense report, finding a convenient conference room, etc.—and how the app can drive value and transform personnel’s engagement with the business and its services.

 

What is missing? We are missing a way to turn the resources of the enterprise into a digital resources. Enterprises need to support bring your own device to work, but be able to securely enable information workers to engage with the enterprise. This in effect creates a new style of IT. What is missing is a way to build and manage compelling and secure apps. To give millennial and other workers what they want their way. According to Genefa Murphy, we need beautiful apps that truly engage information workers and enable them as well to do their jobs better. These apps need to act and engage the user in the same way as consumer mobile apps do but add a secure container where there policies, roles, and responsibilities. They need finally to be able to be build in an accelerated form just like “Words with Friends”. I do not know about you but I marvel at how easy it is to get updates on my Apple iPhone. Building faster means developers need to see what they create as they create it. This lessen not only quality testing but at the same time, ensures the code is build right, the first time.

 

So I have one more question for you, the CIO, do you want to see how easy it is to build, secure mobile apps? Please click here and your team can start today building mobile apps today.

 

Related links:

Solution page: HP Mobility

Twitter: @MylesSuer

Labels: mobility
Comments
Amelialice(anon) | ‎06-11-2013 02:39 AM

hi  nice post i realy like your writing skill and business ideas.

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About the Author
Mr. Suer is a senior manager for IT Performance Management. Prior to this role, Mr. Suer headed IT Performance Management Analytics Product ...


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