How vendor management can bring cloud success

michael-garrett2.jpgThere are few who seriously doubt the future of information services is ‘cloudy’. This move to cloud computing often presents some serious challenges for IT professionals, who may previously have controlled every element of the IT services they delivered. Now they face unprecedented user demand for specialized IT cloud applications from many suppliers, other than themselves and from pressurised colleagues who are less interested than ever in how IT services are delivered.

 

Not being responsible for creating an IT service though is no excuse for not managing its success. Just as restaurant diners do not just judge their evening on food alone, they weigh up all of the contributing factors—the table, the waiter service and even their fellow diners—so IT will, fairly or otherwise, be judged by how it presents the IT service consumed by its colleagues.

 

Cloud services are often made up of service components from many applications; a simple web portal for example typically consists of components from at least seven suppliers. This multi-sourced model is likely to increase as future architectures and supplier relationships allow easier switching of compute, network or application services from vendor to vendor. It is clear then our future IT executives will need to take a much closer look at the operating models, processes and systems they use to manage and integrate a growing number of vendors.

 

The science of managing multiple vendors

Getting to grips with managing multiple vendors requires a solid approach. Ours is Service Integration and Management (SIAM). It draws on our many years of experience in the field working as a trusted IT partner and advising some of the world’s most sophisticated IT users on how to perform better.

 

HP’s SIAM uses the intellectual property HP has developed based on core areas such as TOGAF (The Open Group Architecture Framework) ITIL and COBIT. All of these techy acronyms are highly relevant. Bringing them together gives an overview of all service components into a service model, based on the business outcomes customers need. HP’s proficiency in these areas means our teams can help customers design and evolve the right service model for their business, confident that they have the operating models, processes and visibility they need at the core of their IT.

 

Once a service model is defined, IT can be managed not as if it is still a mainly DIY activity but rather in its new role as a conduit for apps and services, quickly adapting to new service demands and permitting innovations to be adopted as they come on tap. From what we see in the marketplace, the question most CIOs have is how, not if, they can embrace the move to managing multiple vendors. In doing so, they usually ask three questions of those who would seek to help them:

 

  1. What models can they bring to frame the transformation program?
  2. Is there a system, almost like an ‘ERP for IT’, which supports these models to integrate data, information and thus knowledge?
  3. Do they have a track record of success in delivering these hybrid delivery models which allows real choice?

We believe we can honestly answer yes to all of these and our teams can help make your IT service delivery just as cloudy but a lot more successful. Please feel free to add your thoughts and comments below and contact us to learn more about HP SIAM.

 

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Labels: Cloud
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