05-17-2011 12:55 PM
I have heard this issue before and most of the times the issue gets resolved by replacing the formatter board. This issue has to do with the firwmare of the device. Since the formatter board includes the firmware card embedded this should resolve your issue.
05-01-2013 03:32 PM
05-13-2013 09:51 AM
You might need to contact HP support to obtain solution for this particular issue.
Click the Kudos star if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)