Re: Unable to install HP DS software on Win Svr 2008 R2 SP1 (1171 Views)
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Occasional Contributor
remco_decos
Posts: 6
Registered: ‎09-18-2008
Message 26 of 45 (2,340 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

I am still waiting on a reply from HP....
Advisor
jdf81
Posts: 10
Registered: ‎05-19-2011
Message 27 of 45 (2,340 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

So, a piece of software stops working altogether on a Windows platform and we don't see a response from HP in their own forums. Come on HP, at least tell us if this is going to be fixed.
Occasional Advisor
EdLee
Posts: 9
Registered: ‎07-21-2010
Message 28 of 45 (2,340 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

Hey guys. I've kept in touch with HP regarding this issue, and this is the most recent response I have on the matter:

"I believe the issue is going to be resolved in the next release of DSS, which will be sometime in June. I still have your case open and will provide DSS when it is released."

So it sounds like they're planning to throw us a bone next month. Here's hoping it solves the problem, because I'm not planning to roll back SP1.
Advisor
jdf81
Posts: 10
Registered: ‎05-19-2011
Message 29 of 45 (2,340 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

Good to hear a new release is coming soon.
Occasional Advisor
EdLee
Posts: 9
Registered: ‎07-21-2010
Message 30 of 45 (2,340 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

The latest word from HP. I received this response yesterday:

"Yes, the next release of DSS will resolve the issue with SP1. I believe we are still looking at mid to late June for the release of the software."

So, there you have it.
Occasional Advisor
Daniel Corwin
Posts: 8
Registered: ‎11-16-2009
Message 31 of 45 (2,383 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

hmm early july, any news?

Occasional Visitor
Farm4fun
Posts: 3
Registered: ‎07-06-2011
Message 32 of 45 (2,359 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

I second this. Also stuck!

 

Occasional Advisor
Jake Kremer
Posts: 7
Registered: ‎06-14-2011
Message 33 of 45 (2,345 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

Hi. I called HP today with a similar question because I get a 1920 error on a server 3004 box, just like everyone is seeing on 2008. They said they would have a new version out at the end of this month that will fix the issue.

Occasional Advisor
Daniel Corwin
Posts: 8
Registered: ‎11-16-2009
Message 34 of 45 (2,307 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

I'll belive it when I see it.

Occasional Advisor
Jake Kremer
Posts: 7
Registered: ‎06-14-2011
Message 35 of 45 (2,300 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

[ Edited ]

HP called me regarding a case I had open with this issue and sent me a link to a temp ftp site they have with the new DSS version. It said the service could not start, but when I clicked "retry", a bunch of scripts were run and the install finished. However, now when I try to start the service, I get a 1067 error. At least it's not the 1920 lol. I'll do a bit more checking to try and see if I can get it working. The new version is officially being released next week from what HP told me.

Occasional Visitor
StefanSchwall
Posts: 1
Registered: ‎07-27-2011
Message 36 of 45 (2,238 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

mmmh, almost end of July and firmware and UPD has just been released. Must be a matter of hours rather than days now (I hope)...

Occasional Visitor
PrinterSWguy
Posts: 1
Registered: ‎07-27-2011
Message 37 of 45 (2,236 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

Just last week HP released DSS 4.91.21 which works on Win Svr 2008 R2 SP1. Also, this release will enable WJA and DSS to co-exist on the same server. Go to hp.com/go/dss and click on the link for the free 60-day demo to get the bits.

Occasional Advisor
rSpooky
Posts: 6
Registered: ‎10-11-2011
Message 38 of 45 (2,145 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

Any updates on this? I saw from the demo link that the software was taken down again.

 

Also what is usually a good link to the full version? Or if I allready have a full version,do I use the demo to upgrade?

 

And a working DL  Link ? Anyone?

The HP site is so needlessly chaotic I can never find what i need.

Occasional Visitor
Chris_B
Posts: 1
Registered: ‎11-23-2011
Message 39 of 45 (2,078 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

It's nearly December and still no release.

This is what happens when you sack the people who make your products so the board can take home a bonus.

Occasional Collector
robidan
Posts: 5
Registered: ‎07-07-2011
Message 40 of 45 (1,883 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

[ Edited ]

HP finally came up with a revised release plan for 4.9. As per now they provide an interim version of 4.2 with support for 64-bit OSs, which is in fact downloadable. And they announce that 4.9 will be available in October 2012. 

 

Here's the relevant document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03173446

 

But as others have mentioned before in this thread, "we believe it when we see it". 

 

I for one will stay with the current beta (4.91.23), which runs ok except for bug with fax notifications. 

Frequent Advisor
SteveBxxx
Posts: 74
Registered: ‎11-16-2001
Message 41 of 45 (1,812 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

I have still got the huge problem with printing on 4.91.23 (see my post from nearly a year ago)

Yes the fax notification thing also but it is minor.  The printing problem is not.

I just put a DS onto 4.25 and the printing works fine.  With 4.91 it's a disaster.

Has anyone else got the issue and any idea what to do??? 4.91 works much better in almost every other way, but this printing problem is a real killer.

 

 

Frequent Advisor
Touseef Rahman
Posts: 29
Registered: ‎07-19-2007
Message 42 of 45 (1,586 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

HP has released 4.25.32 a stable version when compared to 4.91.  It is build on the same code base as 4.x.  Download it from hp.com/go/dss.  It is not supported on Win 7 & Vista.

Frequent Advisor
SteveBxxx
Posts: 74
Registered: ‎11-16-2001
Message 43 of 45 (1,552 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

We need W7 also there is a lot of other good stuff in 4.91. What's very important is that in October when 4.91 is rereleased that this printing thing has been addressed. I did report it ages ago but gave up waiting for feedback.
Occasional Advisor
rSpooky
Posts: 6
Registered: ‎10-11-2011
Message 44 of 45 (1,487 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

I just cannot wait to install the Service Pack on my server without crashign DSS. Possible with 4.25? Or better to keep chuggin on this 4.91 version I still use and which has been stable otherwise for me, and wait for the re-release?

Occasional Collector
robidan
Posts: 5
Registered: ‎07-07-2011
Message 45 of 45 (1,171 Views)

Re: Unable to install HP DS software on Win Svr 2008 R2 SP1

October has come and gone, so has November. And still no release of 4.91. This is beyond ridiculous HP. Why don't you come forward and admit it will never happen?

Maybe they should be nominated for the Vaporware Award.

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