HP Digital Sender 9250C delivery error (439 Views)
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Occasional Contributor
susudhir
Posts: 2
Registered: ‎09-20-2013
Message 1 of 3 (439 Views)

HP Digital Sender 9250C delivery error

HP MFP Digital Sending: Delivery Error

********* HP MFP Digital Sending:  Delivery Error *********

The following job has not been delivered.
Please retry sending this job.


---------------------  Recipient List ---------------------
\..\119 120 [transmission failed]


-------- Transcript/error-code of session follows  --------
  Overlapped I/O operation is in progress.

  Support hint: 4.11.11/sharemsghandler/399

 

 

 

Has anybody seen this error? Could this be because of file size? Is there a limit of how big the file can be when we send it to a folder on network?

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HP Pro
SSSuganya
Posts: 27
Registered: ‎01-10-2013
Message 2 of 3 (314 Views)

Re: HP Digital Sender 9250C delivery error

Hi ,

 

Please try the below steps .

 

 

  1. Run backup/restore feature on the DSS server. Move the DSSBACKUPDIR directory to some other location. This will ensure that the user has the data backup saved.

  2. Copy the MFP and service log and save it to some other location. The location to access log folder is: C:\Program Files\Hewlett-Packard\HP MFP Digital Sending Software\log .

  3. Delete all the files/entries stored in mfp and service subfolders under the log folder. Path is C:\Program Files\Hewlett-Packard\HP MFP Digital Sending Software\log .

  4. Delete the temporary files and cookies from DSS server.

  5. Low resources of the DSS server are one of the potential root causes of workflow failure issue. Add more RAM on DSS server.

  6. If it still fails to resolve the issue, the recommendation is to uninstall it completely and perform it.

     

     

    Regards

    Suganya

 

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Occasional Advisor
KirtiKS
Posts: 7
Registered: ‎05-14-2014
Message 3 of 3 (145 Views)

Re: HP Digital Sender 9250C delivery error

Hi,

 

Just a hint:  Ensure that the UNC path which is setup for Send to Folder Job is not open via a Explorer window  from the same Server running Digital Sending Software (DSS)

 

For example

1. If DSS is setup to send scan jobs to \\machine\share

2. Ensure that no explorer window is open on this server running DSS which is pointing to \\machine\share

 

You could as well go to the server where shared folder is present and close all the open sessions. To do so

1. My Computer  (mouse right click) ->  Manage -> System Tools -> Shared Folder -> Sessions

6. Close all open sessions

 

Thanks

 

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