09-20-2013 07:48 AM
HP MFP Digital Sending: Delivery Error
********* HP MFP Digital Sending: Delivery Error *********
The following job has not been delivered.
Please retry sending this job.
--------------------- Recipient List ---------------------
\..\119 120 [transmission failed]
-------- Transcript/error-code of session follows --------
Overlapped I/O operation is in progress.
Support hint: 4.11.11/sharemsghandler/399
Has anybody seen this error? Could this be because of file size? Is there a limit of how big the file can be when we send it to a folder on network?
12-16-2013 07:59 PM
Please try the below steps .
Run backup/restore feature on the DSS server. Move the DSSBACKUPDIR directory to some other location. This will ensure that the user has the data backup saved.
Copy the MFP and service log and save it to some other location. The location to access log folder is: C:\Program Files\Hewlett-Packard\HP MFP Digital Sending Software\log .
Delete all the files/entries stored in mfp and service subfolders under the log folder. Path is C:\Program Files\Hewlett-Packard\HP MFP Digital Sending Software\log .
Delete the temporary files and cookies from DSS server.
Low resources of the DSS server are one of the potential root causes of workflow failure issue. Add more RAM on DSS server.
If it still fails to resolve the issue, the recommendation is to uninstall it completely and perform it.