HP 9250c Digital Sender LCD Problem (1126 Views)
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Occasional Contributor
uddipon
Posts: 4
Registered: ‎07-14-2012
Message 1 of 3 (1,126 Views)

HP 9250c Digital Sender LCD Problem

[ Edited ]

Dear HP Friends

 

 We have HP9250C Digital Sender but recently we are facing a big problem, When this one ready mode that time we can not use full area of LCD panel. Using only about marking area.

See the attached Photo please........

 

When I touch the LCD screen, work only selected area (Red color Marking).

When I Touch Administration Menu, it works easily, But when i try to touch

supplies stastus, it is not working. Also, When I touch network address, it looks like good & working.

 

How can I solve this problem?

What is the main reason for this problem?

Is any problem for Hardware, Software (Firmware)?

Or how can I replace the LCD touch screen from Bangladesh?

 

You can find out more about this problem : Hp 9250c Digital Sender LCD problem

 

Please advice us ASAP.

 

With best regards

 

Sumon Rahman

www.uddipon.com

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HP Pro
tyekey
Posts: 24
Registered: ‎05-08-2013
Message 2 of 3 (747 Views)

Re: HP 9250c Digital Sender LCD Problem

Hi Sumon,

 

I understand that you are having an issue with your Control Panel on the HP 9250c Digital Sender. Please use the link below and update your firmware. By doing so, this should repair the issue you are facing.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3330760&...

 

If this solves your issue, please leave a kudos.

 

I work for HP.

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HP Pro
The_Postman
Posts: 15
Registered: ‎05-08-2013
Message 3 of 3 (740 Views)

Re: HP 9250c Digital Sender LCD Problem

Dear Sumon,

 

Firstly, please attempt a control panel calibration procedure - see attached document.

If the calibration procedure does not help, consider to remove and reinstall the control panel on the Digital Sender with the Digital Sender powered off.  (Before reinstalling the control panel, wait for 2 minutes.)

 

Consider a firmware update as suggested if the issue persists.

 

Let us know if this helps.

 

Note:  You may have to perform the calibration procedure two or three times.

 

Thank you!

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