02-08-2012 04:32 AM
I try to add a MFP4555 model in out HP Digital Sending software but fail with error message below
"The Device DS0041 is not an HP mfp or is not responding and therefore cannot be added to the Mfp list"
DS0041 can be ping and its ok to access the MFP4555 via IE
08-17-2012 06:28 AM
What version of DSS do you use? DSS 4.X - 4.20 do not support this model. Use the one available for download on hp.com/go/dss. If you are already using a version that supports this device. Are you able to ping the device from the DSS server and/or able to open the web interface of the device on it?