Re: Fail to add MFP4555 into HP digital Sending software (633 Views)
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Occasional Visitor
SPAKAL
Posts: 1
Registered: ‎02-08-2012
Message 1 of 3 (863 Views)

Fail to add MFP4555 into HP digital Sending software

Hi All,

 

I try to add a MFP4555 model in out HP Digital Sending software but fail with error message below

 

"The Device DS0041 is not an HP mfp or is not responding and therefore cannot be added to the Mfp list"

 

DS0041 can be ping and its ok to access the MFP4555 via IE

 

Any idea...?

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Regular Advisor
Mihelj Marko
Posts: 120
Registered: ‎05-03-2010
Message 2 of 3 (827 Views)

Re: Fail to add MFP4555 into HP digital Sending software

Disable firewall, for a beginning ...

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Frequent Advisor
Touseef Rahman
Posts: 29
Registered: ‎07-19-2007
Message 3 of 3 (633 Views)

Re: Fail to add MFP4555 into HP digital Sending software

What version of DSS do you use?  DSS 4.X - 4.20 do not support this model.  Use the one available for download on hp.com/go/dss.  If you are already using a version that supports this device.  Are you able to ping the device from the DSS server and/or able to open the web interface of the device on it?

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