02-09-2009 07:25 AM
01-10-2014 07:51 AM
I realize this is an old thread, but I've been able to track down a possible solution that has worked for me, and figured I'd share for those that may bump into this issue in the future.
HP MFP Digital Sending Software - Configuration utility fails to Launch in DSS version 4.20 or earlier
When attempting to open the configuration utility (CU) in DSS version 4.20 and earlier the following symptom is noticed:
When attempting to open the CU the splash screen, which says Loading MFP Data... appears on the screen for a short period of time and then disappears without giving any error message.
Once this issue occurs it is not intermittent, it happens every time until the workaround is applied.
This issue is most likely to occur when there are many service log files in the service folder under the directory C:\Program files, Hewlett Packard, HP Digital Sending Software, log . This is a memory related issue where a Microsoft component conflicts with DSS. This issue will occur on some instances of DSS but not others based on the location of memory allocated to hold the log files within DSS’s total memory space.
This issue may occur in DSS version 4.20 or earlier but is most likely to occur in 4.18 and 4.20.
Delete the log files from the C:\Program files, Hewlett Packard, HP Digital Sending Software, log, service directory . This will allow the CU to launch, however once the number of log files start increasing, the issue may reoccur.
The long term solution is to upgrade the DSS software to version 4.91. The DSS version 4.91 is expected to be released in the month of January 2011.
01-15-2014 09:08 AM
For the long term solution there is new software available now:
HP has released a new version of the Digital Sending Software (DSS) 5.01. It is available for download at www.hp.com/go/dss. There are also some technical documents available to help with the migration from earlier versions of DSS to the newest DSS 5.01 - from the main DSS web page, select DSS suport, then "manuals" on the pane on the right side.
This new version of DSS supports Windows 2008 and 2012 servers, new HP MFP devices and many enhancements including:
- Scan to multiple folders at the same time
- Scan to MS SharePoint
- Enchanced templates capabilities - easy configuration of groups of devices
- various performance improvements
If you are loading DSS on a new server, you will need to contact the HP Licensing group at www.hp.com/software/licensing to reassign the MAC address of your new server to your device licenses.
Download it now for free and take advantage of all the work HP has put into this new version .
Happy Digital Sending...