Digital Sender 9250c Firmware Downgrade (1384 Views)
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Occasional Visitor
Posts: 1
Registered: ‎12-14-2007
Message 1 of 12 (1,384 Views)
Accepted Solution

Digital Sender 9250c Firmware Downgrade

I'm in need of an older firmware for our 9250c.
I applied the latest firmware, and now our Autostore software will not install.

Notable Solutions tech support states that the 48.031.3 firmware is unsupported, and that I need to rollback to a previous version.

No problem. I would love too. However, I do not have a copy of an earlier version.

I just spent 2 hours on the phone with HP tech support, and the end result of that is, "We do not have earlier versions of the firmware available. We can call you when that status changes, but we have no idea when that could be."

That's not going to help me. I've got to get this firmware downgraded so I can get this device rolled out. Does anyone have any copies of previous firmwares handy?
Honored Contributor
Posts: 1,176
Registered: ‎04-26-2002
Message 2 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

Brian

I've uploaded the previous firmware for you on this link:

ftp://brian001:Desires5@hprc.external.hp.com/
or: ftp://brian001:Desires5@192.170.19.100/

Please note that it will automatically expire after 20 days from now

cheers
Petr
Occasional Visitor
Posts: 1
Registered: ‎01-09-2008
Message 3 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

I am also in dire need of a downgrade, as my fax software no longer works.

I tried the FTP site in the previous reply, but apparently it expired today.

Can anyone help?

Occasional Visitor
Posts: 1
Registered: ‎02-28-2008
Message 4 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

I am also in desperate need of an older firmware version. Specifically I am looking for version 48.011.0. Help!!
Occasional Advisor
Posts: 8
Registered: ‎03-05-2008
Message 5 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

Hello.

Is it at all possible you could provide a link to the older firmware version?

We have 9 of these scanners which have just been updated to the latest firmware and now none of the TIFF files work in our software.

We can't change the software which works on the files as the scanners are just 1 source. The other source is the Fax Server which generates the majority of the files to CCITT Group 4.

If there is anyone who can help, please reply.

And if you read this and can't help, please reply, just so I know people are getting this.

We only ran the upgrade to fix a timeout issue - the scanners are all remote over VPN and sometimes fail to send all the scans resulting in a zero bytes file and the rest of the files not arriving.

The dox for the upgrade do not mention anything to do with compression/jpeg/tiff/etc.

We now have a completely mixed up archive. Fortunately we have all the originals but it will take me a day or so to sort out the archive.

Not happy at all.

And the worse thing was that this is an old issue and that there should be SOMEONE active at HP to highlight this issue and log it against the firmware.

Really not happy. Lots of shouty users and in desperate need of a holiday.

Regards to all,

Richard Quadling.
Occasional Advisor
Posts: 8
Registered: ‎03-05-2008
Message 6 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

Hi.

All these questions have the same issue/answer.

http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1185296
http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1197020
http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1206198

If anyone can help me, please reply!

Thank you.

Richard.

ICQ 1711757

PS: This thread posts have been edited adhere to forums guidelines – Forum Moderator
Occasional Visitor
Posts: 2
Registered: ‎04-15-2009
Message 7 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

I am now in need of a firmware that supports MTIFF Black White without the JPEG Compression, as earlier versions of the firmware did (I have other identical devices that produced the correct type of TIFF file).

Can you provide a link for me to download?

It is a 9250C, currently with firmware 20080404 48.051.7.

It seems bizarre that functionality would be removed for a NEWER version of firmware.
Honored Contributor
Posts: 739
Registered: ‎03-14-2003
Message 8 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

About a year ago or so, I explained this issue in detail to HP Product Division reps for this line and they setup FTP options to get older versions to customers until addressed in newer revisions. I was able to replicate the issue and determined the root of the problem.

In a nutshell, the firmware did not allow the correct source setting (UI or AI) to apply to file generation, where a 1 Bit Black and White product should be created. For TIFF this means Black and White using G4 Compression. When more complicated scans are assumed or selected by the user interface (UI) we go to Grey and use JPEG to compress the file. G4 methods do not function with color or hi-bit complex images and HP does not use G4 on Greyscale for this model. Earlier firmware versions allowed all selections for output like the 9200C did.

I cannot supply the firmware version you require. Either HP or another willing forum user may do this though.

My previous posts on the topic area are:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1240106529592+28353475&...

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1240106798721+28353475&...
Occasional Visitor
Posts: 1
Registered: ‎07-23-2010
Message 9 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

I would like to restore a hp 9250c with original firmware as indicated below, can anybody provide this to me thanks.

Product Name: HP 9250C Digital Sender
Device Name HP 9250C Digital Sender
Model Number: CB472A
Device Serial Number CNBC76V05L
Formatter Number: KS1012W
CPB: 2.088 (0.0)
SCB: CMNPSL 0.3
Firmware: 20070614 48.021.6
Occasional Visitor
Posts: 1
Registered: ‎10-24-2010
Message 10 of 12 (1,384 Views)

Re: Digital Sender 9250c Firmware Downgrade

Does anyone know if they fixed this issue in a current firmware release or where I can grab the firmware that does allow CCITT 4 compression?
Occasional Visitor
Posts: 2
Registered: ‎11-18-2010
Message 11 of 12 (1,381 Views)

Re: Digital Sender 9250c Firmware Downgrade

Anyone know where I can get an older firmware version. I have been in contact with HP over and over but they will not give me an old version of the firmware. If anyone can send me a link to an old version it would be much appreciated!

Thanks!
Occasional Contributor
Posts: 4
Registered: ‎07-14-2010
Message 12 of 12 (1,346 Views)

Re: Digital Sender 9250c Firmware Downgrade

[ Edited ]

Can I have a username and password so I can download a downgrade for our HP 9250C that's also acting up?

 

Thanks, 

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