Digital Sender 9200c (2 Scanners, Different Locations, Same problem) (245 Views)
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Occasional Visitor
JDesignSolution
Posts: 3
Registered: ‎11-07-2013
Message 1 of 7 (245 Views)

Digital Sender 9200c (2 Scanners, Different Locations, Same problem)

We have two Digital Sender 9200c's one at both of our business locations. They do not seem to send files anymore that are larger than a certain size, especially under color. They both route through different emails. It still can scan color, I was able to scan one page successfully. Otherwise, for multiple pages of color it sends the email to the designee but there is no attachment. This is becoming extremely troublesome! Does anyone have any ideas???

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David_Schwartzs
Posts: 234
Registered: ‎05-13-2013
Message 2 of 7 (230 Views)

Re: Digital Sender 9200c (2 Scanners, Different Locations, Same problem)

Is it possible your e-mail server is the culprit?

You may have restrictions on either/both the size of files that can be sent through your delivery server and/or the size of files that can be received into the inbox of the receiving user on the receiving server, and depending on how the servers are setup, the message may be delivered with the attachment simply stripped.
Regards,
--
David Schwartzstein
IT Channel Sales Expert & Solutions Architect

If my post solves your problem, please kindly take a moment to mark my post as a solution. Thank you.

Disclaimer: I am currently an employee with Advanced Logic Industries, a HP Reseller & Service Provider in the United States. My responses are my own and are not endorsed by nor supported by either HP or ALI. Usage of any information contained in this posting is at your own risk.
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JDesignSolution
Posts: 3
Registered: ‎11-07-2013
Message 3 of 7 (221 Views)

Re: Digital Sender 9200c (2 Scanners, Different Locations, Same problem)

[ Edited ]

David,

 

Really appreciate the reply but am not sure how this would be the case.

 

1.) Was able to scan succesfully until recently

2.) Am able to scan large files of black and white that are larger file sizes than the color documents that I want to scan

 

Also once again this is at two different locations. We use different gmail accounts for each digital sender, so am clueless to how this happened all of a sudden.

 

Let me know what you think

 

Thanks,

 

M. Jexel

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Dennis Handly
Posts: 24,381
Registered: ‎03-06-2006
Message 4 of 7 (207 Views)

Re: Digital Sender 9200c (2 Scanners, different locations, same problem)

>Is it possible your e-mail server is the culprit?

 

Yes, I helped someone with that problem.  It had no problems mailing to me.

Unfortunately the error message was send back to the bogus MFP sender address and went nowhere.  When I configured the From setting to me, I saw the "too big" message.

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David_Schwartzs
Posts: 234
Registered: ‎05-13-2013
Message 5 of 7 (203 Views)

Re: Digital Sender 9200c (2 Scanners, Different Locations, Same problem)

Do you have the latest firmware upgrade installed on the Digital Sender? In each iteration of firmware, HP has made improvements to network & email sending functionalities to correct issues. It's possible firmware upgrade might help.

Current firmware:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=428009&spf...
Regards,
--
David Schwartzstein
IT Channel Sales Expert & Solutions Architect

If my post solves your problem, please kindly take a moment to mark my post as a solution. Thank you.

Disclaimer: I am currently an employee with Advanced Logic Industries, a HP Reseller & Service Provider in the United States. My responses are my own and are not endorsed by nor supported by either HP or ALI. Usage of any information contained in this posting is at your own risk.
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JDesignSolution
Posts: 3
Registered: ‎11-07-2013
Message 6 of 7 (184 Views)

Re: Digital Sender 9200c (2 Scanners, Different Locations, Same problem)

We are able to scan large black and white files 5mb-10mb. Recently I was able to scan a single page of color by itself, however when I tried to scan more than one page I do not receive any attachment. Firmware is up-to-date. Note once again this is happening on both of our scanners, different locations, different servers.

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Honored Contributor
DavidZuts
Posts: 14,748
Registered: ‎02-27-2006
Message 7 of 7 (172 Views)

Re: Digital Sender 9200c (2 Scanners, Different Locations, Same problem)

Have you tried to send the same file to a folder as lets say a pdf and does it send it ok and you can open the pdf. If it does, then take that same file and attach it to an email from your computer and see if it is received by the sender. This will eliminate the mail server as the issue.
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