VM (Image) Restore from DP 7 to ESXi 5.1 failed (2132 Views)
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Occasional Visitor
Posts: 3
Registered: ‎04-04-2013
Message 1 of 21 (2,132 Views)

VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi,

 

we have updated our vSphere Enviroment to 5.1.

Now the restore of a single vm- image failed with the following error:

 

[Critical] From: B2BARxxx@xxx"/Test"  Time: 03.04.2013 10:40:38

      Virtual Machine 'VM- Test': Error restoring item \a1f9f4e3-482d-4b7f-afcb-cbxxxxxxxxx0\%2Ftest\vms\%2Ftest%2Fvm%2Fprod%2Fapp%2FVM- Test\images\3\scsi0:0.

 

The VM is created fine and is visible in the vCenter. After the restore failed (at the end) the vmdk and the vmx are restored, but the vmx- file does not contain any reference to the vmdk. So I must add the vmdk manually to the VM.

 

Regards

Chris

 

 

Honored Contributor
Posts: 770
Registered: ‎07-07-2010
Message 2 of 21 (2,102 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi,

 

have you installed the Site Specific Patch SSPNT700_017? This will enable support for vSphere v5.1. If not, request it from support and try the restore once again.

 

Best regards

Daniel

 

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Occasional Visitor
Posts: 3
Registered: ‎04-04-2013
Message 3 of 21 (2,100 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi,

 

thanks.

We have installed the patch yesterday - problem is still there.

 

Thanks

Chris

Honored Contributor
Posts: 770
Registered: ‎07-07-2010
Message 4 of 21 (2,093 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi,

 

in this case you may open a case... I know that there is a problem in VMware that sometimes the vonfiguration of the VM cannot be backuped as expected, as there is a open lock on the file. Maybe you have the problem too and therefor you are not able to to the complete restore.

 

Best regards

Daniel

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Occasional Visitor
Posts: 3
Registered: ‎04-04-2013
Message 5 of 21 (2,075 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Thanks Daniel. The case is open :)

 

Some details from me:

 

- start the restore of a VM- Image  (with one vmdk) from DP

- the VM is created in vSphere enviroment (the VMX)

- a snapshot is created (_DP_VEPA_SNAP)

- now the restore of the VMDK begins (at this time the VMX lookes fine, the VMDK ist presented in the VMX)

- the VMDK restore is completed

- disc consolidation succeeded (vmware log) 

- reconfiguration of the virtual machine completed (vmware log)

- removing Snapshot (_DP_VEPA_SNAP)

- at this time the VMDK is not presented in the VMX- File but still restored on the VMFS5- Datastore

 

:(

 

 

Regards

Chris

 

Honored Contributor
Posts: 770
Registered: ‎07-07-2010
Message 6 of 21 (2,073 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi,

 

this is strange... and sounds like a bug...

So please open a case and let the community know how to solve it.

 

Best regards

Daniel

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Trusted Contributor
Posts: 125
Registered: ‎07-10-2011
Message 7 of 21 (2,014 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Could you please install DP7.01 Bundle and see its working fine?

 

Regards,
Ranjith
Advisor
Posts: 23
Registered: ‎02-12-2008
Message 8 of 21 (1,940 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

[ Edited ]

Hi!
Did you solved this problem?
I encountered a similar problem...

 

UPD:

Seems that problem was due to 701 patch missing

 

UPD2:

Problem still there after 701 patch was installed.

keep digging...

Advisor
Posts: 12
Registered: ‎07-07-2011
Message 9 of 21 (1,793 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hello,

 

We also encounter the same problem, first we thought it was a SAN issue, but we fixed that, we use DP 7.01 with the latest patches and VMware 5.1 update 1 and the same issue and we are now performing a Disaster Recovery test and cannot restore any Virtual Machine. Strange though that recovering the Virtual Machines by using network works, but we have so many Virtual Machines we want to recover them by using SAN. The SAN was at first hand not setup with zoning, but at second we did set it up with zoning, but did not matter anything.

 

The error:

 

[Critical] From: VEPALIB_VMWARE@backupserver "/XXXXXX"  Time: 10/10/2013 1:30:08 PM

                Virtual Machine NAME: Error restoring item \a1f9f4e3-482d-4b7f-afcb-cb16babe1980\%2FXXXXXX\vms\%2FXXXX%2FCLUSTERNAME%2FPRD%2SERVERNAME9\images\2\SERVERNAMEvmx.

Honored Contributor
Posts: 770
Registered: ‎07-07-2010
Message 10 of 21 (1,786 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi Dennis,

 

I just past what I already wrote you to allow other peaople to comment...

 

Best regards

Daniel

 

Regarding your VM restore problem, yes, this is a known problem - for VMware. Sometimes VMware cannot release the lock for the vmx file during the backup, hence it will not be restoreable. As far as I know from the environments I configured, the problem did not occur since I installed the April patches for DP 7 and ESX 5.1 is in place. If you already are on the latest patches and still have problems with the vmx files - HP might provide a hotfix to at least display a warning or critical messages during the backup when it is not possible to backup the vmx file. I had these hotfix requested for DP 6.2 some months ago. The workaround in this specific scenario is to document the settings for the virtual machine and to manually create a new machin, restore th data partitions to a temporary directory and import the vmdk files afterwards. Another workaround will be to have a cron job directly on the ESX server to collect all vmx files for all virtual machines.

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Advisor
Posts: 12
Registered: ‎07-07-2011
Message 11 of 21 (1,710 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Is there someone who also has this same issue and where it has been solved? Even HP support can't find a solution for it yet?

 

Regards,

 

Dennis75

Advisor
Posts: 23
Registered: ‎02-12-2008
Message 12 of 21 (1,704 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi Dennis75

 

i guess the problem has been solved . 

Please install latest patch (DP7.03) and try to restore again.

Occasional Advisor
Posts: 9
Registered: ‎05-07-2012
Message 13 of 21 (1,690 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

I have had similar problems that were dealt with by DP7.03.

QCCR2A45536
QCCR2A35814
Advisor
Posts: 12
Registered: ‎07-07-2011
Message 14 of 21 (1,682 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi iiToby,

 

We also installed update 7.03, but unfortunatelly it is not working yet, we allready opened a case with HP and we are still looking with HP for a solution.

 

 

 

Advisor
Posts: 23
Registered: ‎02-12-2008
Message 15 of 21 (1,675 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Hi Dennis

 

Are you upgrade your CM and clients in DP GUI after installed update bundle?

Advisor
Posts: 12
Registered: ‎07-07-2011
Message 16 of 21 (1,672 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

No I didn't the Vcenter Server is only imported into Data Protector.

Advisor
Posts: 23
Registered: ‎02-12-2008
Message 17 of 21 (1,669 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

1. In GUI select Clients menu 

2. Select your Cell Manager host in clients list

3. Right click on CM host and select "Upgrade"

4. repeat 1-3 on all your clients

Advisor
Posts: 12
Registered: ‎07-07-2011
Message 18 of 21 (1,667 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Yes, I know, I will update the disk agent.

Advisor
Posts: 12
Registered: ‎07-07-2011
Message 19 of 21 (1,658 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Okay, I updated everything, no luck, same situation. Then I removed DP from Vcenter server, re-installed from Backup server, re-imported it back into the Cell Server as a Vcenter. Tried to restore it, no luck same situation.

 

Omnicheck -patches - host xxxxxxx says everything is DP 7.03

 

So, maybe I need to install DP 8?

Advisor
Posts: 23
Registered: ‎02-12-2008
Message 20 of 21 (1,653 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

Have you tryed to create new backup after update and restore it?
Advisor
Posts: 12
Registered: ‎07-07-2011
Message 21 of 21 (1,651 Views)

Re: VM (Image) Restore from DP 7 to ESXi 5.1 failed

No we cannot its a Disaster Recovery.........

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