HP DP 6.20 with exchange single mailbox backup (5365 Views)
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Occasional Advisor
Posts: 9
Registered: ‎07-18-2011
Message 1 of 12 (5,365 Views)
Accepted Solution

HP DP 6.20 with exchange single mailbox backup

Hi All,

 

I'm having issue when create backup for exchange 2007 using single mailbox method. During backup wizard, I tried to expand Mailboxes to see the list, DP become unresponding. If I continue without expand list of mailboxes, the wizard complete successfully but upon execution of backup job, it failed.

 

I checked few doco on the internet (e.g http://forum.msproadmin.net/index.php/HP-Data-Protector/data-protector-61-exchange-single-mailbox-ba...) and confirmed all the steps was followed correctly.

 

When I run mbx_bar.exe create, it pop up profile screen and return code is *RETVAL* 0, mbx_bar.exe chkconfig also return the same result.

 

mbx_bar.exe getconfig return with correct domain name, username etc...and return code *RETVAL*0

 

However, when i run mbx_bar.exe browse, it pop up another windows "Microsoft Exchange Server" with exchange FQDN and mailbox of exchange admin. If I click ok to continue, the command return *RETVAL*8100 Error code: -2147221220

 

I've tried to run same command with -debug and attached the result.

 

Please, anyone give me some light on this problem? I've been playing around with it for awhile

 

By the way, I'm running Windows 2003 R2 x64 SP2, exchange 2007.

 

Many thanks,

 

Tan

 

Advisor
Posts: 32
Registered: ‎09-18-2006
Message 2 of 12 (5,338 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hi,

 

I have the same problem.

 

Someone must answer this problem has.

 

Thanks

Honored Contributor
Posts: 512
Registered: ‎10-31-2002
Message 3 of 12 (5,319 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hi,

not sure if it is related or not but just from reading the debug perhaps worth a try ...

 

Did you check the registry SOFTWARE\Hewlett-Packard\OpenView\OmniBackII\Common\Parameters for "OB2_CLI_UTF8"?

 

I know this one only as enviroment variable for sybase integration, did you try creating it setting the value to 1?

 

hth,

Stephan

 

 

Occasional Advisor
Posts: 9
Registered: ‎07-18-2011
Message 4 of 12 (5,308 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hi Stephan,

 

Thanks for suggestion.

 

I've tried regedit with that key but it doesn't help. Debug log still show "[MBX_BrowseMailboxes] MBX_OpenDefaultMsgStore failed" and return error Error code: -2147221220

 

I'm not using First Storage Group but create multiple different storage group name, could it be because of this?

 

Thanks,


T.

Honored Contributor
Posts: 512
Registered: ‎10-31-2002
Message 5 of 12 (5,305 Views)
Occasional Advisor
Posts: 9
Registered: ‎07-18-2011
Message 6 of 12 (5,298 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hi Stephan,

 

On exchange server inet.log, I found this error message:

 

A request 11 (mbx_bar.exe) came from host <name of backup server> which is not a cell manager of this client.

 

Some people seem to resolved by checking dns + edit hosts file. I check both and confirmed we can resolved server name both directions (backup server and exchange client).

 

Do you have any recommend?

 

Regards,

 

Tan.

Occasional Advisor
Posts: 9
Registered: ‎07-18-2011
Message 7 of 12 (5,296 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hi,

 

I've changed reg entry HKEY_LOCAL_MACHINE -> SOFTWARE -> Hewlett-Packard -> OpenView -> OmniBackII -> Site -> CellServer to match name on inet.log. Now that message disappear but still having the same problem.Mbx_bar.exe browse is still returned error code -2147221220

 

Anyone?

 

Rgrds,

 

T.

 

 

Occasional Advisor
Posts: 9
Registered: ‎07-18-2011
Message 8 of 12 (5,295 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hi,

 

I recreated profile and able to go a bit futher:

 

[ 20] 2011-07-28 14:21:04 ("/integ/exchange/Mailbox/MBX_common.cpp $Rev: 12573 $ $Date:: 2010-09-01 12:52:28":926) A.06.20 b370
[ 20]  [MBX_GetMailboxTable] --> GetMailboxTable method.
[ 20]  [MBX_GetMailboxTable] <-- GetMailboxTable.
    retcode: -2147024809

[ 20]  [MBX_GetMailboxTable] <-- GetMailboxTable returned error but we are trying to see what we got in the list of mailboxes.


[ 20] 2011-07-28 14:21:04 ("/integ/exchange/Mailbox/MBX_common.cpp $Rev: 12573 $ $Date:: 2010-09-01 12:52:28":947) A.06.20 b370
[ 20]  [MBX_GetMailboxTable] --> SetColumns.

 

However, mbx_bar.exe terminated unexpectedly after that according to event viewer in windows application log:

 

Faulting application mbx_bar.exe, version 6.20.370.0, faulting module mbx_bar.exe, version 6.20.370.0, fault address 0x0000a6c1.


Any suggestion?

 

rgrds,

 

T.

Honored Contributor
Posts: 512
Registered: ‎10-31-2002
Message 9 of 12 (5,292 Views)

Re: HP DP 6.20 with exchange single mailbox backup

[ Edited ]

Hi again,

while browsing for a hint with your problem I saw a lot of trouble with IP v6 - do you have it enabled/configured?

 

To be honest my best guess would be to open a call with it, if even after recreating the profile (which could sometimes be required) it still does not work ... 

 

Things to check according the integration guide

- user rights (Windows + MSX)

- profile name ($$$Data Protector)

- logging in with that user, recreating the profile

 

A nice conclusion in a similar case: http://h30499.www3.hp.com/t5/ITRC-Data-Protector-Forum/Single-Mail-Box-2010-6-11/m-p/4841821#M103370

 

there is not much more you or me can do ... so I would go with a call.

 

Best,

Stephan

Honored Contributor
Posts: 541
Registered: ‎11-25-2008
Message 10 of 12 (5,285 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hello

 

The issue could be the MAPI CDO client.

 

The MAPI CDO kit is installed but the exmapi32.dll file (in the windows->system32 directory) is missing.

 

  • Remove and reinstall CDO kit.
  • If exmapi32.dll still not there then remove CDO kit, rename mapi32.dll from windows->system32 and reinstall CDO kit
Occasional Advisor
Posts: 9
Registered: ‎07-18-2011
Message 11 of 12 (5,279 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hi,

Thanks for your solution.

The problem is mapi32.dll is corrupted in c:\SysWOW64.

After re-name mapi32.dll and re-install CDO, I can browse mailboxes and backup single mailbox.

Good job Tirtiti, keep it up.

Rgrds.

T.
Regular Advisor
Posts: 138
Registered: ‎01-23-2007
Message 12 of 12 (5,054 Views)

Re: HP DP 6.20 with exchange single mailbox backup

Hi All

 

I'm getting the same issue.

 

May I know where should I install the CDO kit?

 

My cell server is on a hp-ux box. The version of exchange server is 2007.

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