Re: DP7 Exchange 2010 GRE (2680 Views)
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Advisor
itrc-name
Posts: 18
Registered: ‎03-05-2008
Message 1 of 7 (2,782 Views)
Accepted Solution

DP7 Exchange 2010 GRE

Hello,

 

i have installed dp7 client on Windows 2008 R2 std. with exchange 2010. Backup is working without problems, but if i try to 'import from backup' in 'HP Data Protector Granular Recovery Extension for Microsoft Exchange Server ' i get everytime the error "Command builder execution failed". 

The CM is installed on Windows 2008 R2.

 

Where is the problem? Can this be a language issue?

 

Regards

 

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Honored Contributor
danielbraun
Posts: 682
Registered: ‎07-07-2010
Message 2 of 7 (2,779 Views)

Re: DP7 Exchange 2010 GRE

Hi,

 

you need to install the client component (GUI) to the client. After installation message will disappear.

 

Best regards

Daniel

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Advisor
itrc-name
Posts: 18
Registered: ‎03-05-2008
Message 3 of 7 (2,771 Views)

Re: DP7 Exchange 2010 GRE

Thanks, some things are so easy if you know how ^^

 

Regards

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Advisor
itrc-name
Posts: 18
Registered: ‎03-05-2008
Message 4 of 7 (2,732 Views)

Re: DP7 Exchange 2010 GRE

Ok, same environment, new problem...

 

We have started a restore/import from backup. The system have restored a edb file, this took a long time, and created a rdb. This rdb was mounted in exchange and showing as available in cachemanagement window of dp snap-in on exchange server.

If we try to restore now a mailbox, we are able to choose one and specify some search criteria for messages. After this the system is searching and comes back with error "Failed to get items available for recovery" "no Detail". We have tried to search with and without search criteria but everytime with same error. I dont found a error in log files.

 

Any hints?

 

 

 

 

 

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Occasional Advisor
boyleyuk
Posts: 9
Registered: ‎02-25-2009
Message 5 of 7 (2,685 Views)

Re: DP7 Exchange 2010 GRE

we are having the same issue with the "No Detail" error,

 

any ideas please?

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Honored Contributor
Sebastian.Koehler
Posts: 1,155
Registered: ‎02-27-2007
Message 6 of 7 (2,680 Views)

Re: DP7 Exchange 2010 GRE

This looks like this topic here.

 

http://h30499.www3.hp.com/t5/Data-Protector-Support-and-News/GRE-Exchange-restore-error/m-p/5700211

 

Regards,

Sebastian

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Advisor
itrc-name
Posts: 18
Registered: ‎03-05-2008
Message 7 of 7 (2,592 Views)

Re: DP7 Exchange 2010 GRE

This looks like similiar...

But the restore is working fine for entire mailbox and the backup wasnt from 6.20. We have made a new backup with DP7 and tried then the restore.

I will look at log file whether i find same errors.

 

Regards

 

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