11-29-2013 03:15 PM
We are using DP7.0 with IBM 3584 library. Everything is well except the tape barcode. Because we can't find the tape barcode in DP GUI. And the barcode scan can't be performed.
The library works well because it can be recognized by NBU... The CM platform is linux.
Could you give me some suggestion? Thanks very much.
12-03-2013 04:34 AM
I had this problem recently with a MSL, and HP support told us that DP just returns the data read by the library CommandView.
Does the CommandView (in your case Library Manager) read the data correctly?
For us the solution was to use a different barcode label (different paper than we normally use).
12-06-2013 01:20 AM
Something else to look at.
Just in case it is not set, check as follows...
In the Devices and Media context
Right click on the library's name and select Properties
In the right pane in the "Control" tab there is
"Barcode reader support"
Is that checked ? If not check it and click on Apply.
12-11-2013 02:36 AM
A test you could do
Devices and Media context, Right click on "Devices", "Autoconfigure Devices"
Choose the hostname of the system you want to control the robotic.
Next. wait a little time
Hopefully the drives and robotic become visable and selectable.
Select them and Finish (don't worry about the other settings, unless you think you will use the new config)
Expand Devices and you should see your new library config.
Right click and choose barcode scan.
Suppose that works OK, you get the barcodes you need, you then have 2 options
1. Compare this new library config with the older problem "barcodes fail" library config.
Hopefully you will see a difference, then change the problem library config, so it works.
Then you can delete the new library config.
2. Change your backup specifications to use the new library config (this could be quite lot of work if you have a lot of specs).
Suppose it does not work (new lib config does not see the barcodes) possibly
there is a problem outside of DP.
Are you sure the tapes in library have barcodes on them ?