Cross the Streams
In Cross the Streams IT Performance Blog, IT Evangelist and Aussie Paul Muller questions conventional thinking and crosses the boundaries between information, technology and culture in this virtual walkabout.

Displaying articles for: December 2013

4 reasons the help desk of 2020 won't be the same

In my recent post on the CIO of 2020, I highlighted a number of significant demographic trends that will shape the way we live and work. Just how different isn't always obvious to those of us caught in the daily grind. Even the tools that support IT in the future must be transformed to enable greater transparency and agility between the IT staff and their "customers" while simultaneously ensuring the security and governance requirements that most enterprises are subject to.

About the Author(s)
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
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