Cross the Streams
In Cross the Streams IT Performance Blog, IT Evangelist and Aussie Paul Muller questions conventional thinking and crosses the boundaries between information, technology and culture in this virtual walkabout.

4 reasons the help desk of 2020 won't be the same

In my recent post on the CIO of 2020, I highlighted a number of significant demographic trends that will shape the way we live and work. Just how different isn't always obvious to those of us caught in the daily grind. Even the tools that support IT in the future must be transformed to enable greater transparency and agility between the IT staff and their "customers" while simultaneously ensuring the security and governance requirements that most enterprises are subject to.

8 factors shaping the role of the CIO

Let's take a look at some of the changes I believe will impact the CIO specifically and IT professionals in general.

Key trends shaping the CIO in 2020

"Don't stop thinking about tomorrow." That’s sound advice for business people and technology leaders alike. Taking the '80s rock group Fleetwood Mac at their word, I recently submitted the presentation of my vision for the CIO of 2020 as part of Slideshare's excellent “Future Of…” series. I can see a few key trends shaping the CIO of the future.  In this post we will look at those trends and in my next post I’ll break down what this means for the CIO of 2020.  

Connected intelligence for stable, accelerated change

Consider, "Change before you have to" versus "if it ain't broke, don't fix it." While it might seem trite, it's the reality of the tension faced by the modern executive. It's the ultimate catch-22, acknowledging that the promise of progress is inevitable and unpredictable, while the desire (and sometimes pressure) to maintain stability and control is paramount, out of fear the cure is worse than the disease.

When a 40% reduction in response time is a bad thing: 3 ideas for getting your undetected breaches under control

If you'd reduced your mortgage by 40% you might feel good. If you were eating 40% less junk food I imagine you might be pleased with your self-control. But when the audience at HP Protect 2013 heard that it now takes a typical enterprise 40% less time to detect a security breach than it did a year ago the response was a little more sanguine. D4

Big Bacon - connecting beats collecting

Connected.jpgI saw Kevin Bacon last week. His unexpected role welcoming 12,000 startled IT executives from the main stage of an IT conference was a surprise, but it's what he said next that really got everyone's attention. Kevin held everyone spellbound for 20 minutes as he talked about how the, now infamous game of "six-degrees of separation of Kevin Bacon" has inspired serious experiments into the connectedness of us all. It's how 6 billion people are connected that's interesting.

The business of security vs. the security of business

300_ponemon.jpg   I've noticed that the nature of my CxO conversations have changed when it comes to security, and it has a lot to do the size of the security market, but not for the reasons you might expect.


Past the jargon: Defining software defined data center and its impact to cloud and DevOps

With the introduction of Software Defined Data Center into the pantheon of industry jargon, is the IT industry about to be assaulted by another round of confusion and hype and what does this mean to your Cloud and DevOps initiatives?

Deciphering customer relationship mismanagement

Many companies will mistakenly assume their failed CRM implementation (as measured by forecast accuracy) is a result of bad technology, or a lack of "discipline" on behalf of the sales force, their management or both. In many cases the knee-jerk response is to replace the technology, the people or sometimes both only to find the problem hasn't gone away. All the while, the customer relationship continues to suffer.

Free, as in tears: 7 lessons from my own open source infrastructure build

As any of my friends will tell you, I have a love of tinkering with technology. Whether its consumer or enterprise grade, I get a thrill out of getting my hands dirty. Sometimes just for the sheer intellectual stimulation, sometimes to solve a real-world problem I'm dealing with for friends and family.  But, open source software can drive me nuts and I'll think twice before supporting my own systems again.  Here's what I learned...

Breaking down IT applications and operations silos returns AIG 5.7x their investment.

If you’re not aware of AIG, this in an enterprise that’s had to contend with change at a rapid pace at a massive scale, with hundreds of subsidiaries and business partners and eight lines of business (LOBs), each with its own divisional CIO. As they transformed they had to ensure application integrity while accelerating speed of responsiveness to change. All while being asked to contain or restrain costs.


I had the opportunity to speak with Abe Naguib, Senior Director of AIG’s Global Performance Architecture Group at HP Discover as well as during a longer podcast where we talked about what it takes to cross organisational boundaries and to deliver a return on that investment.

Techtosterone? Where are the women in technology?

On the 20th of July, one of the less than two hundred people who've visited space left us for a higher orbit. I bet you started to think about all of the male astronauts you knew who might have passed on? It's not your fault - whether it's doctors, physicists or programmers - media has largely conditioned us to assume that technical, hard sciences are exclusively the stomping grounds of men.


However, as Sally Ride, Marie Curie, others have demonstrated, woman have had an outsized impact on the field—when given half a chance. The question really is why are we not doing more to encourage them?

What a CIO should know about DevOps

The term DevOps has taken 3 years to become something of an overnight success. There are probably more myths and misunderstandings about it than there are hard facts. This is especially challenging if you’re a CIO or senior IT leader trying to make sense of whether it’s worth taking a look at.


To help cut through the noise, I sat down with Gene Kim and Patrick Debois, two of the DevOps movement’s most widely practiced individuals. We sat down to swap experiences and to discuss how a CIO should be thinking about DevOps. 




Labels: Agile| DevOps| kanban

For the biggest names in the Internet, application deployment speed is critical

The rapid growth of cloud services is challenging even the biggest names in the Internet to deploy new applications faster. The increasing importance of cloud and web services also means that reliable operations and availability is critical to their success.


For the last 5 years O’Reilly’s Velocity conference has focused on sharing what works and what doesn’t for the largest web presences on the planet.  I was there live blogging for xthestreams and to capture stories for future episodes. 


There was a lot of great content, but three sessions really stood out for me...

Supporting DevOps processes with 11 new announcements from HP Software

In case you hadn’t worked it out, I’m an apps nut. I believe that software, and apps in particular, have never been more important to an enterprise’s ability to differentiate and innovate. Every org I meet is under increasing pressure to deliver applications faster because I believe, apps have a shelf-life. 


Yep, just like last week’s bread, apps get crusty, moldy and ultimately useless. They are perishable goods and just like any other kind of inventory, any application that is stuck development and not in production creates waste and reduces agility. A situation that’s made all the more challenging due to constantly changing business needs.


There ARE ways to help you build faster, but you need to think like a boundary spanner...

Labels: xthestreams

Conferences, boondoggle or the ultimate social network?

Photo by flyzipper -

I'm going a little off topic on this post (get used to it) because, just having wrapped up the US leg of our semi-annual user conference, I couldn't help but notice that the buzz and excitement of our confernece didn't jive with the recent news that many other, often long standing conferences have closed their doors. 


In fact one customer said they get so much out of the conference, they're even contemplating taking annual vaction time to ensure they can attend guilt free. So what's going on?

Crossing the streams: 4 intersections that drive innovation

For those of you who aren’t fans of the movie Ghost Busters, the title of the blog, “crossing the streams” is a tip-of–the-hat to their ghost busting technology and their need to use it unconventionally in order to emerge triumphant.


Keeping with the science-fiction theme, father of the term cyberspace, William Gibson’s quote “The future has already arrived.  It’s just not evenly distributed” reflects the same idea and rings true of my own experience.

About the Author(s)
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
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