03-02-2011 09:27 AM
My AP 8760 will fail to connect to wireless computers every so often ( twice in last two days). Rebooting the device will fix the problem. I would like to upgrade the firmware to a newer version. There are versions available through the HP website https://h10145.www1.hp.com/downloads/SoftwareRelea
I tried to download the drivers but when i open the copies from 3com website they are in a form of an image (img). How do I convert them to .bin file so that I can upgrade to newer firmware?
Also i notice there are no files with the _sh designation that is mentioned in the pdf documentation. Is this a problem?
03-09-2011 07:05 AM
At least, I,m not the only one who have problem with this router. We have two, and the two are doing the same thing.
It does not work when upgrading when it's a .img? I think it works, since I upgraded mine a few months ago to the 2.2.19 ! For the sh, I know there is one, but I'm not sure about that file..
By the way, I'm using your topic since I have the same issu, I wish it's okay :) there is a newer one but it's 2.2.4 (date says 2007) and 2.2.19 says it's 2006...
03-09-2011 09:26 AM
HP lists V2.2.4 as the latest firmware, However;
From the original 3Com site the latest firmware is:
15 Apr 2008 2.2.19 2.39 MB
Also release notes mention the same date:
03-09-2011 09:38 AM
For some reason my router rejected the img file. Maybe I need to download it again.
But, I see you have already loaded the V2.2.19 version and are still having the same issue.
Have you seen anything in the log file to show a problem.
I have not seen anything that gives me a hint at the solution.
03-09-2011 11:05 AM
Well, I have the same problem on other firmware, and on the 2.2.19!
I saw nothing from the log, but I'm working on it. I tried different setup: WPA, WEP, AES, TKIP Only B, Only G, different channels..
Same problem, WiFi works, then you stay connected but no internet, you reboot the access point, and it's working for a short time (never more than 1 day or 2 :S
I have a Home router that is working better at home :smileysurprised:
I'll post results if I get some, to keep you informed, I thought I was the only one having this problem :S
04-03-2011 06:58 AM
I've been having the same problems described here. I found a KB article describing what I'm experiencing and how to fix it here:
EXCEPT the article is based on firmware NEWER that what I can find for download and I cannot implement the last step which is to enable proxy-arp on the ethernet interface.
I'm running firmware 2.2.19. Would anyone by any chance have firmware 2.2.29, 2.2.30, or 2.2.31 they could share?
04-05-2011 01:21 PM
I opened a technical support case by email.
Use the link::
"U.S. e-mail options for:"
"Technical support after you buy"
I used the information:
Product category Access Points
Product JD016A HP A8760 Dual Radio 802.11a/b/g AP
Please describe the problem you are experiencing
I am looking for the firmware mentioned in http://h20000.www2.hp.com/bizsupport/TechSupport/D
Troubleshooting steps taken
Looked on website for firmware upgrades. only older versions are listed.
I got a temporary link to Version 2.2.31. and loaded it on my AP.
So far no one has lost connection and I have not done any of the fix's listed in
05-13-2011 12:59 PM
It has been some time now and the problem is back! Users are loosing connection to the AP.
I am now applying the fix's listed in
10-13-2011 12:22 PM - edited 10-13-2011 12:38 PM
I'm using the version of firmware v2.2.33_1_ww and I'm facing a problem like this.
I have two 3Com 8760 access poits in here company and every day I have to restart the two access points. The clients can authenticate, but not receive IP from DHCP.
In both there are two access points VAPS configured with VLAN ID different:
VAP1: authentication WPA Pre-shared Key - WPA2
VAP2: WPA authentication over 802.1x - WPA2 (RADIUS)
Someone is having this problem?
I ask for help because I've opened a support call at HP and so far failed to give me a diagnosis.