how to login the old itrc account (783 Views)
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Advisor
1a
Posts: 25
Registered: ‎07-04-2011
Message 1 of 11 (783 Views)

how to login the old itrc account

please help , how to login the old itrc account

 

login id -WW229563

 

 

Acclaimed Contributor
Torsten.
Posts: 23,451
Registered: ‎10-02-2001
Message 2 of 11 (769 Views)

Re: how to login the old itrc account

You now only need/use the passport account - you obviously currently logged in.

Hope this helps!
Regards
Torsten.

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Advisor
1a
Posts: 25
Registered: ‎07-04-2011
Message 3 of 11 (768 Views)

Re: how to login the old itrc account

sorry i am not understand ,

that login have more post is availble (WW229563)

what is passport account
Acclaimed Contributor
Torsten.
Posts: 23,451
Registered: ‎10-02-2001
Message 4 of 11 (766 Views)

Re: how to login the old itrc account

The account you used to login here.

Hope this helps!
Regards
Torsten.

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Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 5 of 11 (758 Views)

Re: how to login the old itrc account

Hi,

 

you have to 'migrate' your old itrc account.

Check these links:

http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Please-help-my-old-ITRC-account-is-not-m...

http://h30499.www3.hp.com/t5/General/Can-t-cp-ete-ITRC-Profile-Migration/td-p/4805443

and the suggestions of .

 

HTH

V.

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Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 6 of 11 (756 Views)

Re: how to login the old itrc account

This should be the 'most important' migration link:
https://h20565.www2.hp.com/portal/site/hpsc/aae/itrc/migrate/
If this fails, you should try the others or contact Kevin Paul.

V.
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Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 7 of 11 (716 Views)

Re: how to login the old itrc account

Rajesh - I have updated your older forums profile to be associated with the HP Passport account you used to post your question here in this thread - so the next time you login, you should then have access to that account.


This occurred because you had two different email addresses associated with your ITRC forums profile and your HP Passport account.

 

As others have said, there are also migration procedures for HP Support Center, so please take a look at the links provided to see if those are applicable for you as well.

I work for HP.
Established Member
Norm_Diederich
Posts: 3
Registered: ‎04-13-2011
Message 8 of 11 (706 Views)

Re: how to login the old itrc account

Kevin,

I also had two different e-mail addresses.
I think I was able to link my ITRC account and my hp passport account but I am unable to change the e-mail address for the passport account to the address used in the ITRC account.
I am also unable to verify that the link was actually made
Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 9 of 11 (703 Views)

Re: how to login the old itrc account

Norm - to change the email address associated with the account you've used to access the community, you can click on the "Profile" link in the top-right portion of the screen, and then click "Contact information" in the "Edit HP Passport" line near the top of your profile page.


If it's not allowing you to change it to a specific email address, there is already an HP Passport account using that address.  To get the user ID and/or password for that account, you can use the following links:

 

Recover HPP user ID - https://passport2.hp.com/hppcf/forgotuserid.do

 

Reset HPP password - https://passport2.hp.com/hppcf/forgotpwd.do

 

Once you can access the account you don't need, change the email address to a "dummy" address - that will free up that address for use with your correct HP Passport account.

 

And I assume, when you've mentioned the "linking" of your ITRC account with your HP Passport account, that you're talking about the migration wizard for the new HP Support Center?  If you're having any problems with that linking/migration process, please log a ticket @ http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions

 

I work for HP.
Regular Advisor
joseph51
Posts: 153
Registered: ‎11-24-2008
Message 10 of 11 (681 Views)

How to find the thread from google

Hi

 

I have a question , If I search for one solution in google its giving the itrc form link . But if I click on that it will not open the solution page , instead its openeing itrc redirect announcement link .

 

Can we fix this issue . can we get a direct link from google to the specific post

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 11 of 11 (675 Views)

Re: How to find the thread from google

Joseph - please read the update regarding Google searches and redirects @ http://h30499.www3.hp.com/t5/Announcements/An-update-on-the-ITRC-forums-migration/td-p/4818981

 

It's simply not possible to put 2.5 million unique redirects in place.

I work for HP.
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