Re: Where are the patches? (1359 Views)
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Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 1 of 22 (1,589 Views)
Accepted Solution

Where are the patches?

Hi,

 

I`m sorry, but I can`t find patches anymore (and I can't search with advanced searching at the moment: http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Is-the-search-function-broken/td-p/48250... ).

 

Do you know how it was in itrc (yes - I know it was old and it's gone) - BUT there was a link at the first page.

And now? Are patches no longer important?

 

When I push 'SUPPORT & DRIVERS' what do I get - a 'Shop for Produkts and Services'.

 

'HP Support Center home'?

 

Any word about patches? NOTHING - do I need a new pair of glasses?

 

HP - you definetely have to do something ....

 

V. (Who really don't want to complain the whole time)

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Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 2 of 22 (1,587 Views)

Re: Where are the patches?

Hi,

 

http://www.hp.com/go/hpsc

 

Log in with a passport account which has an active support contract and you get the follwoing view.

 

hth,

Stephan

sshot-73.png

Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 3 of 22 (1,585 Views)

Re: Where are the patches?

Ok thanks Stephan - I don`t need new glasses, only a new brain :-)

Nevertheless I've to ask HP:
Why is there no longer a simple link to this?
Why do I have to login again?
I thought one reason to migrate the itrc forum was to eliminate several logins?

V.
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Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 4 of 22 (1,579 Views)

Re: Where are the patches? (signin)

[ Edited ]

>Why is there no longer a simple link to this?

 

There is, on each category there is: HP Support Center on top right.

 

>Why do I have to login again?

 

I found you don't.  It isn't intuitive.  At the top right is a "Sign in".  If you click that, you are signed in.

Vs. the obvious User Id under My HP Support Center, on middle right.



Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 5 of 22 (1,422 Views)

Re: Where are the patches?

As Dennis has mentioned, you don't have to log in again, but you do have to click the Sign In link to authenticate once in the community.  It shouldn't ask you for your user ID/password again, if you were already signed in to HP Support Center.


And as has been said, you do have to be signed in on HP Support Center to see the Patches - that was due to a change with Support Center vs. ITRC - if you have concerns/questions about that, you can log a call @ http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions

I work for HP.
Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 6 of 22 (1,416 Views)

Re: Where are the patches? (signin)

[ Edited ]

>It shouldn't ask you for your user ID/password again, if you were already signed in to HP Support Center.

 

I (and ?) were already signed in the forum and then wanted to go to HPSC.  So it works both ways?

 

>you do have to be signed in on HP Support Center to see the Patches - that was due to a change with Support Center vs.. ITRC

 

I've seen several posts where they said they didn't have a support contract and were still able to see patches after last year's changes.  But now they can't.

Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 7 of 22 (1,413 Views)

Re: Where are the patches?


Dennis Handly wrote:

>It shouldn't ask you for your user ID/password again, if you were already signed in to HP Support Center.

 

I (and ?) were already signed in the forum and then wanted to go to HPSC.  So it works both ways?

 


That's correct - you'll still see the "Sign In" link, either here (in the community), or in HP Support Center - but when you click on it, if you were authenticated on the site you just left, you should be logged right in, without having to provide your ID/password again.  If that's not what you're seeing, please let me know.  I just tested it, and it still works that way for me...

 


Dennis Handly wrote:
 

I've seen several posts where they said they didn't have a support contract and were still able to see patches after last year's changes.  But now they can't.


That was a change with HP Support Center - from http://h20566.www2.hp.com/portal/site/hpsc/template.PUBLIC_SPF_GLOBAL_HELP#patch:

"To access Patch management, you must have an HP Passport user account and have an active Software Updates support agreement linked or shared to your account"

I work for HP.
Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 8 of 22 (1,409 Views)

Re: Where are the patches? (access)

>That was a change with HP Support Center

 

Yes but what changed between last year and now?  All the words in the phrase "active Software Updates support agreement"?

Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 9 of 22 (1,407 Views)

Re: Where are the patches? (access)

Dennis - I can't speak to that myself, the subject not being community-related - you're welcome to ask via logging a ticket with HP Support Center.  I'm just passing along the info I was given...

I work for HP.
Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 10 of 22 (1,405 Views)

Re: Where are the patches? (access)

>I'm just passing along the info I was given.

 

That's ok, I least I can pass on what exactly changed.  And can retcon threads from a year ago.  :-)

Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 11 of 22 (1,406 Views)

Re: Where are the patches? (access)

Every Friday is better with a comic, right?

 

I work for HP.
Regular Advisor
Paul Maglinger
Posts: 173
Registered: ‎05-11-2007
Message 12 of 22 (1,403 Views)

Re: Where are the patches? (access)

Are you sure the guy on the floor is a messenger and not the guy who decided to do away with the ITRC?

Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 13 of 22 (1,384 Views)

Re: Where are the patches?

[ Edited ]

>but when you click on it, if you were authenticated on the site you just left, you should be logged right in, without having to provide your ID/password again.  If that's not what you're seeing, please let me know.

 

This didn't work for me today.

I went from the forum to HPSC and I had to authenticate there.  But once I closed the tab and came back from the forum, it worked.

 

So it seems that HP Passport provides a single signon but you have to do it over and over again.  :-(

Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 14 of 22 (1,378 Views)

Re: Where are the patches?

Dennis, I tried to duplicate your issue (in three different ways), but it appears to be working correctly for me.


Here's what I did:

 

  1. Closed my browser to make sure I wasn't still signed in to either site (HPSC or forums)
  2. Opened browser (IE8) and pasted in url of this thread (http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Where-are-the-patches/td-p/4825931)
  3. Clicked Sign In - was taken to the HP Passport screen, where I entered my user ID and password.
  4. I now show as being signed in on the forums
  5. Manually entered www.hp.com/go/hpsc in the browser url field*
  6. Clicked Sign-In, and the page refreshes to show that I'm logged in (without having to enter user ID and password again)

* - I also tried two different options at this point - clicking the "HP Support Center" tab from the home page in forums, and I also opened a new tab in the same browser and entered the www.hp.com/go/hpsc address in that tab - both options still result in the same behavior in step 6.

 

I assume what you're experiencing is something different from what you've seen in the past (since the transition)?

I work for HP.
Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 15 of 22 (1,359 Views)

Re: Where are the patches?

[ Edited ]

Here is what I did:

1) Closed firefox 3.5.9 because it was dog slow at 1 Gb VM

2) restarted it.

3) I'm still logged on to the forums,  reload to make sure.

4) Middle button on your www.hp.com/go/hpsc to open a tab

5) URL looks something like: http://h20566.www2.hp.com/portal/site/hpsc?ac.admitted=xxx.yyy.zzz

5) Click on sign-in, goes to HP Passport

 

If this matters, :-) one of the refreshed tabs in another window was pointing to an internal version of the HPSC with another user.  But I wasn't doing this at home where it also failed.

Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 16 of 22 (1,350 Views)

Re: Where are the patches?

Thanks for the details, Dennis.

 

Are any other users experiencing something similar (where you have to supply your user ID and password when moving from forums to HP Support Center, or vise-versa?

I work for HP.
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 17 of 22 (1,346 Views)

Re: Where are the patches?

Kevin,

 

I've been ignoring this thread because I keep a bookmark (favorite for you IE zealots), but I just tried it and experienced exactly what Dennis reported. 

 

right click on » HP Support Center to open it in a new tab

in the new tab, it goes immediately to HP Passport sign-in

 

My guess is that this wouldn't make any difference, but I should report that I do use a Firefox add-on called LastPass to remember my password and it automatically fills in the UID/PW fields.  Perhaps the fact that there's something entered in those fields prevents the Passport from recognizing that I'm already logged in???


Pete
Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 18 of 22 (1,343 Views)

Re: Where are the patches?

Hi Dennis,

>2) restarted it.
>3) I'm still logged on to the forums, reload to make sure.

I think you was logged out, but the firefox cache showed the page with the signed-in icon?
Also with refresh ...? Sure, it sounds impossible ...
Can you post an answer this way without a new identification?

So can you try your step 4 with an action in the forum?

Vo.
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Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 19 of 22 (1,331 Views)

Re: Where are the patches?

[ Edited ]

>Thanks for the details, Dennis.

 

I tried this at home and it worked fine this time.  Of course I had to sign on to the forum this time.

 

>I think you was logged out, but the firefox cache showed the page with the signed-in icon?

 

(Why do you think I did a reload?)

 

>Can you post an answer this way without a new identification?


Not sure what you mean?  Proved that I was signed in?  The reload did that.

 

>So can you try your step 4 with an action in the forum?

 

Rats, right now when I used the middle button on step 4, it goes to the HPSC and then when I click on Sign-in it again asked for my password.  :-(

 

So perhaps it only works once?

Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 20 of 22 (1,313 Views)

Re: Where are the patches?

>Not sure what you mean? Proved that I was signed in? Exactly that :-)

>The reload did that.
Or you thought the program did the reload the right way?
Do you think a program (not written by yourself) will always do what you *want*? :-)

Well, I already wrote that my rash thoughts sounds impossible ...

V.
*** Say 'Thanks' with Kudos ***
Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 21 of 22 (1,294 Views)

Re: Where are the patches?

>Do you think a program (not written by yourself) will always do what you *want*? :-)


I think that the new forum will correctly tell you whether you are signed in or not.

Acclaimed Contributor
Dennis Handly
Posts: 25,198
Registered: ‎03-06-2006
Message 22 of 22 (1,147 Views)

Re: Where are the patches?

[ Edited ]

>1) Closed firefox 3.5.9 because it was dog slow at 1 Gb VM

 

This appears to be a memory leak in the "It's All Text!" add-on that was fixed recently.

Or McAfee's SiteAdvisor.

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