Re: Unable to migrate ITRC profile (532 Views)
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Occasional Visitor
pcirne
Posts: 3
Registered: ‎08-24-2011
Message 1 of 5 (568 Views)

Unable to migrate ITRC profile

Hi,

 

As others have previously posted, I'm also having problems migrating my ITRC profile to HP Resource Center.

 

1.  Login to HP RC with my HP Passport Credentials - OK

2. Click the Migrate your vital ITRC profile picture - OK

3. Attempt to logon with my ITRC Username and/or email address - FAIL

4. Assume I've entered the password wrong, so request ITRC password to be reset.

5. Password reset email received OK, so must have been using the right email address.

6. Get forced to reset my HP Passport password - WHY ???

7. Reset my ITRC password - OK - but with different password complexity rules to Passport - huh ? 

8. Go back to the Migrate page and attempt to log on with my ITRC Username and/or email address and the just reset password - FAIL.

 

So I'm currently unable to access any of my support contracts, download patches, etc.

 

Previous comments on this subject suggest that just waiting overnight, might resolve things, but I'm not convinced...

 

Any solutions anyone ?  The various Help links are far from useful...

 

Regards,

 

Pedro

 

PC
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Occasional Visitor
pcirne
Posts: 3
Registered: ‎08-24-2011
Message 2 of 5 (565 Views)

Re: Unable to migrate ITRC profile

 

I forgot to mention, my ITRC account is BR787837

PC
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Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 3 of 5 (556 Views)

Re: Unable to migrate ITRC profile

Hi,

all HPSC related need to get handeled by the HPSC guys, you can log a call here: http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions

 

From my personal experience:

- use the ITRC user for Migration (BR787837) and write it upper case

- Try the old ITRC password for the migration

- make sure your HPSC Login name is not the email adress in your HP Passport account

 

hth,

Stephan

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Acclaimed Contributor
Dennis Handly
Posts: 24,953
Registered: ‎03-06-2006
Message 4 of 5 (545 Views)

Re: Unable to migrate ITRC profile

>3. Attempt to logon with my ITRC Username and/or email address - FAIL

 

Have you provided feedback on the HPSC?  This EBC forum is unrelated to HPSC.

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Occasional Visitor
pcirne
Posts: 3
Registered: ‎08-24-2011
Message 5 of 5 (532 Views)

Re: Unable to migrate ITRC profile

Hi,

 

Yes I provided feedback 3 times, I open a call on : http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions but I don't get any support from HP!

 

Pedro

PC
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