08-02-2011 07:58 PM
My informal, highly subjective, quit possibly biased, observations of new-topic rate and reply-rate in the Operating-Systems corner of the world suggests the HP managed to throw away the baby with the bathwater (1)
Maybe areas other than HPUX, OpenVMS, Linux,... do better ?!
Kindly prove me wrong ?!
Please show me the official numbers 4 weeks before, and 4 weeks after the change.
- new topic rate for a week
- reply rate for a week.
- number of distinct authors of new topics
- number of distinct authors of replies.
(1) "an avoidable error in which something good is eliminated when trying to get rid of something bad, or in other words, rejecting the essential along with the inessential."
08-03-2011 05:20 AM
Unfortunately the only such statistics ever published came from Merijn. You can see some statistics for the old ITRC on his site (http://www.cmve.net/~merijn/#Statistics), but Merijn notes "ITRC forum statistics ended on 22 June 2011 as the forum moved to an inferior new passport controlled site."
Given HP's reluctance to be forthcoming with much of any information other than "shut up and like it" [sic], I highly doubt that we will be seeing any current stats either.
I do agree, however, that traffic seems to be way down.
08-03-2011 05:37 AM
I couldn't agree with you more. Again, I applaud your directness and the professional manner in which you apply it. Are you listening HP?
The structure of the old ITRC was simple and intuitive. The structure of the old HP documentation was simple and intuitive. Now we need vitural manuals to figure out how to use, let alone find, something.
Things like the HP GEMS and the pretty pictures on the are marketing (branding) banter and in my opinion do not belong on what is purported to be a community forum. Move the stuff to one of your other (hidden) websites.
The internal search provided works better than the old ITRC internal search but is still a joke. One can already see questions that have been answered tens or hundreds of times being asked again. How can any of us say "Is your search ability broken?"
Sorry, HP, you solicited our opinions but I don't believe you listened to very much of the feedback that was offered (either directly or via consultants you hired).
08-03-2011 07:19 AM - edited 08-06-2011 05:32 AM
>Now we need virtual manuals to figure out how to use, let alone find, something.
What, google hasn't started working after all this time? :-)
>Things like the HP GEMS and the pretty pictures on the are marketing (branding) banter and in my opinion do not belong on what is purported to be a community forum.
(Hey, I have to work with several of those guys, be nice. :-)
One of the guys there was even asking me about the new forums recently.
>Move the stuff to one of your other (hidden) websites.
The videos are there, only that picture and ad are on the forum.
>One can already see questions that have been answered tens or hundreds of times being asked again.
I would first assume laziness by the user, rather than search issues. I don't see many users say they bothered searching.
Or did you want to change the New Message button to say "Did you try searching first?"?
08-03-2011 07:22 AM
> I would first assume laziness by the user, rather than search issues. I don't see many users say they bothered searching.
And they never did before (in the ITRC, that is).
08-03-2011 10:45 AM
I've been a bit too busy over the past few months to take the time to figure these new forums out. But, earlier today I had a question that I needed answered and that forced me to bite the bullet.
It was very disappointing to see how little activity there is in these new forums. Hein - we don't need to see the statistics you asked for, it's very obvious that the use of these new forums is a fraction of the old forums. In fact over in the VMS forums, I'll bet you could do the counting yourself in just a few minutes time.
IMO, part of the problem is the usability - I found it to be intimidating which is why I didn't bother to figure it out until I needed to do so. I'm thinking of putting together a brief session for the OpenVMS bootcamp on how to use these new forums. The idea would be to help "break the ice" in the hope of sparking some more users to start using them.
Has there been any "training" or "how to" information posted anywhere?
08-03-2011 11:25 AM
Brad McCusker wrote:
Has there been any "training" or "how to" information posted anywhere?
I suppose you could consider the "HELP" link (at the top right where you sign-out) to be the official manual.
Then too, there are a few HP-supplied "Tips and Tricks" (in the Welcome to the Community) section:
Good Luck & Regards!
08-03-2011 02:09 PM
"Throwing the baby out with the bath water" describes this situation perfectly. It is clear that the folks at HP who gave this disaster the green light did not understand what made the old ITRC valuable. (Or if they did they ignored it) Yes the old ITRC forum had some warts, but on the whole it was an incredibly useful tool. More importantly, the people who contributed to the site were it's biggest asset.
By replacing it with "Lithium", HP did away with one asset, and the other seems to be eroding away quickly.
Disappointing that HP has had zero comment on this.
08-03-2011 09:33 PM
Found my trove of bookmarked posts from the old world. You should be able to also. Go to this link:
search "by author". If you put in your last name it should bring up your handle(s) select one and voila! I have found my treasure!
08-03-2011 09:48 PM
I can't help but add that this new forum software has without a doubt the weirdest and most utterly hideous avatars which are so utterly bland and without meaning that I am still laughing so hard at how appallingly awful the avatars are that I think I shall be laughing all night.
I switched from the "bronze pig animal" to the "box of french fries" which at least has some vague relation to "adult swim"
still laughing so hard at how appallingly bad this website is in terms of look and feel and avatars. I cannot remotely imagine who, at the conference table, said "let's deploy THIS product to replace HP ITRC Forums" to which images of ED-309 come to mind, vis-a-vis the test in the conference room which went wrong. I'll take ol' RoboCop anyday...
08-04-2011 04:19 AM - edited 08-04-2011 04:20 AM
> At a certain rank, you can upload and use your own, with approval.
I had no idea you had to be "special" to change your avatar! And I don't recall any approval delay either - it happened instantaneously when I did it.
08-04-2011 06:55 AM
On my first visit to the new community I asked how I could get rid of my stupid avatar, and the answer I received was "Oh just put in a URL to a blank image". When I tried, I discovered that I was unable to add a URL, could only pick from the list. After complaining, I was given the "right" to enter a URL for my avatar.
What a mess.
08-06-2011 05:40 AM
>It is clear that the folks at HP who gave this disaster the green light did not understand what made the old ITRC valuable.
Well the Lithium conversion was already done for BSC, HP SSC, CSC and webOS SC.
So if the ITRC can be combined with the first two, it must make sense. ;-)
08-07-2011 05:15 AM - edited 08-15-2011 06:41 AM
>observations of new-topic rate and reply-rate
And observation of spam too. There seems to be only one obnoxious person (from the ITRC too) that only spams the feedback board.
(He now seems to have branched out.)
08-15-2011 01:26 AM
In regard to statistics, it would be interesting to see if the number of revenue generating support calls logged with HP have increased due to new or infrequent visitors no longer being able to resolve issues via the community support model, if so then I'm sure HP would consider this redesign a resounding success :~)
How to assign points on this new forum? Click the Kudos Star!
08-17-2011 09:47 AM
Afraid I gave up on the ITRC forums some years ago when all the compaq junk was merged in - sort of gave up on hp-ux at the same time as the PA-RISC proc was sidelined.
Remember what happened when a lady was asked to drive the Enterprise - well that's what happened to HP. (Hey i'm over 40 I don't have to do the politically correct stuff !!)